Commercial Credit Corporation

The following reply was submitted to Mrs*** this afternoon:Mrs***,? Thank you for the emailOur management team is working on this process now, and I do hope to have some answers for you very soonWe do not expect you to risk losing any clients over thisHowever, the best we can offer regarding scheduling is for the delivery company to contact you days ahead, and give minute notice when the drivers are on the wayThis is how our own delivery department and drivers work, as wellI will be in touch once I have more news regarding how the process works should any issues arise with scheduling or the actual delivery.? Thank you,? Jaye

? I am rejecting this response because:
The customer service I have received has been sub par since first contacting FLS on January 5th.? I was consistently told someone will get back to me and then they don't.? I would then have to initiate another email to check on the status.? It has been almost months now and I still have gotten nowhereFLS is refusing to accept responsibility in the matter.? The FLS consultants have a fiduciary duty to their clients to advise them when making furniture/fabric/leather/color selections what will and will not work based on the conditions,colors,floor plan, space etc...when photos and floor plans are providedThat is after all why we use professionals and why I contacted my consultant again to work with her for the 3rd timeThey have the knowledge and experience to know what will work well in your space and what you need to stay away from.? If I was to choose an indoor fabric for an outdoor couch I am sure she would ? advise against that.My chairs did not fade, they have changed color.? I should have been advised by my consultant against my selection in that type of leather/color due to it's sensitivity to UV light and the volume of windows in the room.? I should have been at least warned of the potential problems so I could have had a choice and then I could have made an informed decision.? Instead we were sold the chairs and we were sold a protection plan that did not protect them from apparently it's biggest threat.? ? 3.The whole sales tactic of the Guardsman is very misleading.? At the time of purchase we were told it was a "Dry Application" now to hear it is a "Dry Process" ? it sounds like there is nothing applied ? to the furniture to protect itHowever, when you are purchasing the the plan you are led to believe they are applying something to the furniture to protect itI was told by customer service that because I am a great customer and you really want me to be happy you were going to take care of restoring the color to my chairs.? Now you are reneging the offer telling me I have to purchase new chairs.? That is not acceptable.? That is bad business

Reply sent to consumer today:Mr***,? Good morning! I have reviewed your reply to the Revdex.com.? My apologies for not stepping in earlierHowever, before I could review the first email it had already been addressed by other management and turned over to sales to assistThe information and responses provided by your Customer Service Representative was approved by managementTruthfully, all that I would have been able to assist with had already been doneOur policy is to not issue refunds until the items are in our possessionHowever, we made an exception to the policy by having drivers make an unscheduled stop to pick these up while in the area, and processed the refund once we confirmed they had the chairs on their truckI do apologize if this was still not to your satisfaction regarding going beyond protocolBut it was the best compromise we could provide.? At this point, service can no longer assist with the chair issueA refund was issued to your credit card as indicated belowSales has advised that samples have been supplied to you, but they have not received any reply at the time of my last correspondence to youI did ask Sara and her manager to follow up with you againPlease let me know if they have or have not.? Regarding the bench, Customer Service did advise that we must work with *** within their claim proceduresWe have been trying to get a response from them, and apologize that this has taken so longIn order to satisfy you as our customer, I would be more than happy to replace itHowever, please note that this type of wood will have rough areasThat is the nature of the reclaimed wood designI will order the replacement today.? Thank you,? Jaye

Initial Business Response /* (1000, 6, 2016/05/24) */
Dear Mr***
I would like to take this opportunity to respond to your Revdex.com letter dated May 10,
Per my telephone conversation with Mr*** today, he confirmed the issue in which the original complaint was
filed has been resolved FLS has issue credit of $for the freight charge
Should you have any further questions, please feel free to contact me directly, via telephone at *** or via e-mail at ***@FuniturelandSouth.com
Sincerely,
Holly G***
Consumer Solutions

Hello!Thank you for the notificationOur customer contacted Furnitureland South on January 9th, 2018, requesting a refund be issued to his card for the chairs immediatelyWe worked around the protocol to only issue refunds once the items in question are in our possessionA refund was
issued to his VISA card on January 10th, 2018, per his requestThe chairs returned to our warehouse on January 15th, Our sales team is in contact with the customer to resolve getting the correct chairs on orderCustomer Service is pursuing a vendor claim on the bench.Update provided to the customer on January 16th, 2018:Mr[redacted],? Good afternoonWe are in receipt of your complaint filed with the Revdex.com on January 9th, 2018, regarding the chairs and bench discussed in the email chain below.? The refund you requested for the chairs was provided to you on January 10th, It was returned to your VISA card(s) used for the initial purchaseIf it has not shown on your statement yet, you will need to contact the card issuer.? Sara has confirmed that she is working with you and her manager to resolve getting the correct chairs on orderI am copying her on this correspondence so that she is aware of the pending claim, and that this needs to be addressed quicklyI’m sure she is already on top of it, though.? Regarding the bench, we do have a claim pending with [redacted]I have requested an update from them, and will be in touch once I have an answer.? Please feel free to reach out to me with any questions or concerns going forwardI am more than happy to assist.? Thank you,? Jaye B**Lead Account Mgr