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Commercial Data Systems, Inc.

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Commercial Data Systems, Inc. Reviews (2)

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I have reviewed the response made by the business in reference to complaint ID ***, and find their response is satisfactory at this time. I will consider this matter closed, however, once credit has been applied to my credit card statement. While I understand Tele Dynamics is a distributor and credit is actually due from BoxyBay, Tele Dynamics' involvement was necessary. Per BoxyBay's instructions, my return was sent directly to Tele Dynamics. Since BoxyBay denied receipt of my return and would not accept the USPS confirmation of delivery, Tele Dynamics had to confirm receipt of my return. Based on this, I felt I had no other recourse but to contact your office.While the credit is due from BoxyBay, it would not have been issued without Tele Dynamics input. I thank Maria at Tele Dynamics for her part in making this situation right, and thank your office for your involvement too. I trust this matter will get resolved in the near future
Regards,
*** ***

We are a wholesale supplier and fulfillment shipper and BoxyBay is our customer. We are not responsible to their end consumer who made this complaint. We have confirmed that we received the return from *** *** and we credited our customer Boxy Bay on 01/15/credit memo#
0005992319. It is not in our control to how our customer's take care of their end consumers. It's my understanding from our sales rep that there was a breakdown in communication at Boxy Bay when one of the two people who run that company was out on vacation and the end consumer failed to provide details they required. As of today Boxy Bay has taken care of this by posting a credit back to this end consumer through the amazon sale platform. TeleDynamics is not at any fault in this situation as this was not our direct customer and we processed the return when it arrived at our location. Please let me know if you require any further details to resolve this as a non-issue. Thank you, *** ***

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Address: 4828 Hardware Dr NE, Albuquerque, New Mexico, United States, 87109

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