Commercial Drapery & Blinds

ID # [redacted] We received your letter and a copy of the complaintIn response Our company onlyDose the work per [redacted] instructions [redacted] has also complainedTo HUD about [redacted] at the same installationI've includedThat response by [redacted] from [redacted] to HUDThis descriptionmore accurately describes the event and our involvementMrS [redacted] contact information isprovided If you would like to speak with him directlyDesired Settlement by [redacted] wouldhave to be approved by [redacted] We cannot do more than described by [redacted] 'sInstructionsWe also cannot enter a unit and do ANY work that has not been first approvedBy the [redacted] Company Jerry B [redacted] Mgr Commercial Drapery & Blinds from: [redacted] @ [redacted] - [redacted] .com Good Morning [redacted] , With regard to the message that you received from [redacted] in Unit # [redacted] we have made multiple efforts to replace the blinds in her apartment to her satisfactionincluding going above and beyond by having our vendor out times to complete the work forthis tenant.Ms***'s initial request for service was on 04/at 8:10pmIn her request for serviceshe indicated that the "blinds have caught/bound/jammed in "FLAT" position ever since I firstreported thisDecided to report again next time they jammed in "flat" position." The blindswere scheduled to be replaced by our vendor, Commercial Drapery, on 04/20/Thevendor arrived, and upon inspection the blinds were functioning as designedThe tenant wasprovided With instruction on proper use by the vendorOn 04/28/the tenant indicated thatthey were still unhappy With the functionality of their blindsCommercial Drapery werescheduled to come out again on 05/02/2016; when they arrived, the tenant was not at home.We posted a notice to enter on 05/05/2016, so that Commercial Drapery could complete theinstallation of the tenant's blindsInstallation of the replacement blinds was completed on05/05/The tenant was unhappy due to a small gap (1/8th of an inch) allowing light inalong the sideCommercial Drapery returned again on05/06/with another set of blinds,and completed installationOn 05/09/the tenant contacted the vendor directly attemptingto schedule them to return again for what they felt were improperly installed blinds;Commercial Drapery notified us of this, and the tenant was contacted to make any necessaryarrangements for service through our officeOn 05/10/Ms [redacted] again submitted aservice request to have the brand new blinds replaced, also claiming that [redacted] /maintenance wasn't allowing her to get what she wanted During the final installation of blinds (2nd new set, 3rd properly working/installed set), it wasdiscovered that Ms [redacted] actually wanted to have black out blinds/shades installed.Throughout this process, each occasion Ms [redacted] requested service, we responded promptlyand resolved the issue - even though there was nothing functionally wrong with the blinds.Our vendor completed separate attempts to resolve the issue for the tenantAt this point, weconsider this matter successfully resolved.However, if Ms [redacted] has a disability and was to request a Reasonable Accommodation for theblack out blinds/shades she feels are needed; we can review her request at that time Best regards, [redacted] S [redacted] , ARMPortfolio Manager [redacted] SW **th Pkwy, Suite ***Portland, OR

Original Message-----From:*** Sent: Friday, August 19, 10:AMSubject: Complaint ID: ***Your response to the Complaint ID: *** is unsatisfactory.I made a new reply because you would NOT LET me reply to a closed complaintThe problem is that *** *** lied(Made statements in its response.) The second problem is that you assumed that an individual must not be making statements when that individual is the employee of a business making a responseI assure you that the individual challenging the business can be making true statements, as I am, and that an individual employed by the business can make statements.I clarified which statements were and specifically how they were false, with correctionsI want this is in the permanent record of Revdex.com complaints.Neither the business, nor you, have served me well.How do I make the statements go on the record? I insist that my statements be presented with the validity due themThe business had a chance to respond, and I did not have one(If I missed a tight deadline, I still want a way to set the record straight.)I expect your reply on how to leave a permanent statement record on the Revdex.com website soon.* ***

ID # [redacted]
We received your letter and a copy of the complaint. In response Our company onlyDose the work per [redacted] instructions. [redacted] has also complainedTo HUD about [redacted] at the same installation. I've includedThat response by [redacted] from...

[redacted] to HUD. This descriptionmore accurately describes the event and our involvement. Mr. S[redacted] contact information isprovided If you would like to speak with him directly. Desired Settlement by [redacted] wouldhave to be approved by [redacted]. We cannot do more than described by [redacted]'sInstructions. We also cannot enter a unit and do ANY work that has not been first approvedBy the [redacted] Company.
Jerry B[redacted] Mgr
Commercial Drapery & Blinds
from: [redacted].com
Good Morning [redacted],
 With regard to the message that you received from [redacted] in Unit #[redacted]we have made multiple efforts to replace the blinds in her apartment to her satisfactionincluding going above and beyond by having our vendor out 4 times to complete the work forthis tenant.Ms. [redacted]'s initial request for service was on 04/1512016 at 8:10pm. In her request for serviceshe indicated that the "blinds have caught/bound/jammed in "FLAT" position ever since I firstreported this. Decided to report again next time they jammed in "flat" position." The blindswere scheduled to be replaced by our vendor, Commercial Drapery, on 04/20/2016. Thevendor arrived, and upon inspection the blinds were functioning as designed. The tenant wasprovided With instruction on proper use by the vendor. On 04/28/2016 the tenant indicated thatthey were still unhappy With the functionality of their blinds. Commercial Drapery werescheduled to come out again on 05/02/2016; when they arrived, the tenant was not at home.We posted a notice to enter on 05/05/2016, so that Commercial Drapery could complete theinstallation of the tenant's blinds. Installation of the replacement blinds was completed on05/05/2016. The tenant was unhappy due to a small gap (1/8th of an inch) allowing light inalong the side. Commercial Drapery returned again on. 05/06/2016 with another set of blinds,and completed installation. On 05/09/2016 the tenant contacted the vendor directly attemptingto schedule them to return again for what they felt were improperly installed blinds;Commercial Drapery notified us of this, and the tenant was contacted to make any necessaryarrangements for service through our office. On 05/10/2016 Ms. [redacted] again submitted aservice request to have the brand new blinds replaced, also claiming that[redacted]/maintenance wasn't allowing her to get what she wanted.
During the final installation of blinds (2nd new set, 3rd properly working/installed set), it wasdiscovered that Ms. [redacted] actually wanted to have black out blinds/shades installed.Throughout this process, each occasion Ms. [redacted] requested service, we responded promptlyand resolved the issue - even though there was nothing functionally wrong with the blinds.Our vendor completed 4 separate attempts to resolve the issue for the tenant. At this point, weconsider this matter successfully resolved.However, if Ms. [redacted] has a disability and was to request a Reasonable Accommodation for theblack out blinds/shades she feels are needed; we can review her request at that time.
Best regards,[redacted] S[redacted], ARMPortfolio Manager[redacted] SW **th Pkwy, Suite [redacted]Portland, OR 97223