Commercial Interior Services Inc

Complaint: [redacted]
I am rejecting this response because: I did pay July rent directly to the owner - per owner's request.  I was informed that Drury had been fired and I have an e-mail from the owner showing as such.  Partial deposit was returned to me on July 31 (30 days after they were terminated- which according to MO law they have 30 days to return a deposit).  If they are stating that the lease was still under them - they should have contacted me after receiving the owner's request to fire them and let me know I needed to pay out lease with them.  I received zero communication (verbal/written) from Drury Property Management after June receiving the letter that the lease would not be renewed due to owner wanting to sell her home.  The first time I started communicating with them was when I requested my deposit return on July 27th.  If they truly believed they were still in ownership of lease they would have not returned deposit until Aug.30th and would have requested keys etc; back from me at end of lease.  While they did resolve the difference of the $110 - thanks to Revdex.com - they are incorrect in stating I did not pay my lease.  I have a text from them stating I was a good tenant.  I have paid monthly rent on-time or early since July 2014.  The last month I was instructed by owner of home to pay them directly and heard nothing from Drury Property Management to argue that point.  I want to ensure that if I need to use them as a reference for future residence applications that it is noted I have paid on-time and completed the lease requirements.
Sincerely,
[redacted]

In June, the tenant was given a notice to vacate the premises on July 31 per the owner request.  She did not pay the owed July rent to Drury Property Management. The tenant’s lease is with Drury Property Management; rent should have been paid directly to property management company.  The...

owner did notify us that she did not want us to manage the property any longer; however, her management agreement with us was still in full force.  The tenant received her security deposit disposition and remainder of deposit per the owner on July 31st, 2017. The $25 HOA fee the tenant is referring to from 2014 was paid directly to owner back in 2014, so therefore the tenant needs to request those monies from the owner.  The management company does not hold HOA fees, nor does the Management Company pay them to the HOA.  They are paid to owner, so owner can disburse them accordingly.

Initial Business Response /* (1000, 5, 2014/11/06) */
All items charged on the security disposition sheet are valid with backup supporting photos. Normal wear and tear items were not charged to the tenant. An itemized list of items charged, along with photos and the walk-through inspection sheet...

were sent to their attorney upon request. The charges to the disposition are valid, and no further monies will be disbursed to the tenant.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course there are supporting pictures they are current conditions of the house. Conditions that existed before we moved in. You are charging us for low grade cheap made things that were always a problem in that house. Now you think you can charge us for them?!
What a slap in the face response too. Did not address any of the specific items brought up. How about you bring up the pictures from before we moved in? That would swiftly prove our case. Not to mention our upon move in walk through check list/inspection. Drury has made no effort to resolve this issue. But to mail pictures to me from the move out walk through.

Initial Business Response /* (1000, 5, 2015/05/07) */
In response to the complaint by [redacted]:
Carpets had been cleaned by a professional, reputable carpet cleaning company just a few days before she moved in. We offered to work with her on any of the items that she wasn't happy with...

on the cleaning side. She said she saw no evidence of fleas but that her son was getting a rash, and could either be getting bitten by fleas or was allergic to something in the house. We offered to send pest control to make sure it was not fleas even though there was no pets in the property prior to her moving in. There was no evidence of fleas found by ourselves or the owner of the property. We have several photos showing the state of the property before her move date.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
leasing agent said that the owners had been in the night before AFTER they had taken pictures, and might of done some of the stuff in question. offering to re clean something that should of been cleaned not "cleaned at" before move in date. my son has many health problems which they were aware of before move in date, and when he gets a rash and swollen face from being in there for 15 minutes, I cannot take a chance that there "reputable" cleaners are going to do a better job the second time. they are keeping my money, and trying to re rent the property even though I am paid and they said the owner is holding me to my lease, whithout doing a proper eviction process first. they have also raised the rent and deposit to [redacted] instead of the [redacted] that they had just rented to me for. after looking into there other reviews, looks like they are real good at keeping peoples money. she said that I surrendered the keys which made them able to re rent it, when I actually gave them the keys while waiting to resolve so they couldn't claim that I did something to the property. you are either keeping money and holding someone to the contract (which would prevent them from re renting until eviction process was complete) or you should give me my money back and re rent it, which if they had done so to being with they would of been out nothing.
Final Business Response /* (4000, 9, 2015/05/13) */
1. Tenant signed a lease agreeing if said lease was broken she would be liable for rent and utilities until the end of the lease or until the day a new tenant takes possession. We are doing our due diligence in re-leasing this property to minimize the liability of rent owed by the tenant.
2. Drury Property Management has over 35 pictures of the property taken just a few days before the tenant move in date showing a clean, habitable property.
3. Drury Property Management has a receipt showing carpets were cleaned by a professional a couple days before tenant's move in date.
4. Tenant complained a trash can full of trash in garage was there upon her taking possession. After investigating this, we found the trash bags in the can to be full of tenant's belongings with both her and her son's names on several of the items. Pictures can be provided.