Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ In response to the complaint by [redacted] : Carpets had been cleaned by a professional, reputable carpet cleaning company just a few days before she moved inWe offered to work with her on any of the items that she wasn't happy with on the cleaning sideShe said she saw no evidence of fleas but that her son was getting a rash, and could either be getting bitten by fleas or was allergic to something in the houseWe offered to send pest control to make sure it was not fleas even though there was no pets in the property prior to her moving inThere was no evidence of fleas found by ourselves or the owner of the propertyWe have several photos showing the state of the property before her move date Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) leasing agent said that the owners had been in the night before AFTER they had taken pictures, and might of done some of the stuff in questionoffering to re clean something that should of been cleaned not "cleaned at" before move in datemy son has many health problems which they were aware of before move in date, and when he gets a rash and swollen face from being in there for minutes, I cannot take a chance that there "reputable" cleaners are going to do a better job the second timethey are keeping my money, and trying to re rent the property even though I am paid and they said the owner is holding me to my lease, whithout doing a proper eviction process firstthey have also raised the rent and deposit to [redacted] instead of the [redacted] that they had just rented to me forafter looking into there other reviews, looks like they are real good at keeping peoples moneyshe said that I surrendered the keys which made them able to re rent it, when I actually gave them the keys while waiting to resolve so they couldn't claim that I did something to the propertyyou are either keeping money and holding someone to the contract (which would prevent them from re renting until eviction process was complete) or you should give me my money back and re rent it, which if they had done so to being with they would of been out nothing Final Business Response / [redacted] (4000, 9, 2015/05/13) */ Tenant signed a lease agreeing if said lease was broken she would be liable for rent and utilities until the end of the lease or until the day a new tenant takes possessionWe are doing our due diligence in re-leasing this property to minimize the liability of rent owed by the tenant Drury Property Management has over pictures of the property taken just a few days before the tenant move in date showing a clean, habitable property Drury Property Management has a receipt showing carpets were cleaned by a professional a couple days before tenant's move in date Tenant complained a trash can full of trash in garage was there upon her taking possessionAfter investigating this, we found the trash bags in the can to be full of tenant's belongings with both her and her son's names on several of the itemsPictures can be provided
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ All items charged on the security disposition sheet are valid with backup supporting photoswear and tear items were not charged to the tenantAn itemized list of items charged, along with photos and the walk-through inspection sheet were sent to their attorney upon requestThe charges to the disposition are valid, and no further monies will be disbursed to the tenant Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course there are supporting pictures they are current conditions of the houseConditions that existed before we moved inYou are charging us for low grade cheap made things that were always a problem in that houseNow you think you can charge us for them?! What a slap in the face response tooDid not address any of the specific items brought upHow about you bring up the pictures from before we moved in? That would swiftly prove our caseNot to mention our upon move in walk through check list/inspectionDrury has made no effort to resolve this issueBut to mail pictures to me from the move out walk through
Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ In response to the complaint by [redacted] : Carpets had been cleaned by a professional, reputable carpet cleaning company just a few days before she moved inWe offered to work with her on any of the items that she wasn't happy with on the cleaning sideShe said she saw no evidence of fleas but that her son was getting a rash, and could either be getting bitten by fleas or was allergic to something in the houseWe offered to send pest control to make sure it was not fleas even though there was no pets in the property prior to her moving inThere was no evidence of fleas found by ourselves or the owner of the propertyWe have several photos showing the state of the property before her move date Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) leasing agent said that the owners had been in the night before AFTER they had taken pictures, and might of done some of the stuff in questionoffering to re clean something that should of been cleaned not "cleaned at" before move in datemy son has many health problems which they were aware of before move in date, and when he gets a rash and swollen face from being in there for minutes, I cannot take a chance that there "reputable" cleaners are going to do a better job the second timethey are keeping my money, and trying to re rent the property even though I am paid and they said the owner is holding me to my lease, whithout doing a proper eviction process firstthey have also raised the rent and deposit to [redacted] instead of the [redacted] that they had just rented to me forafter looking into there other reviews, looks like they are real good at keeping peoples moneyshe said that I surrendered the keys which made them able to re rent it, when I actually gave them the keys while waiting to resolve so they couldn't claim that I did something to the propertyyou are either keeping money and holding someone to the contract (which would prevent them from re renting until eviction process was complete) or you should give me my money back and re rent it, which if they had done so to being with they would of been out nothing Final Business Response / [redacted] (4000, 9, 2015/05/13) */ Tenant signed a lease agreeing if said lease was broken she would be liable for rent and utilities until the end of the lease or until the day a new tenant takes possessionWe are doing our due diligence in re-leasing this property to minimize the liability of rent owed by the tenant Drury Property Management has over pictures of the property taken just a few days before the tenant move in date showing a clean, habitable property Drury Property Management has a receipt showing carpets were cleaned by a professional a couple days before tenant's move in date Tenant complained a trash can full of trash in garage was there upon her taking possessionAfter investigating this, we found the trash bags in the can to be full of tenant's belongings with both her and her son's names on several of the itemsPictures can be provided
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ All items charged on the security disposition sheet are valid with backup supporting photoswear and tear items were not charged to the tenantAn itemized list of items charged, along with photos and the walk-through inspection sheet were sent to their attorney upon requestThe charges to the disposition are valid, and no further monies will be disbursed to the tenant Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Of course there are supporting pictures they are current conditions of the houseConditions that existed before we moved inYou are charging us for low grade cheap made things that were always a problem in that houseNow you think you can charge us for them?! What a slap in the face response tooDid not address any of the specific items brought upHow about you bring up the pictures from before we moved in? That would swiftly prove our caseNot to mention our upon move in walk through check list/inspectionDrury has made no effort to resolve this issueBut to mail pictures to me from the move out walk through