Commercial Maintenance Chemical

Commercial Maintenance Chemical does not collect on accounts from 2011, accounts from are archived no contact has been made from Commercial Maintenance Chemical to Cambridge ApartmentsIf contact has been made recently (2014-2015) from Commercial Maintenance, please let us know who it is and why are they contacting Cambridge

Commercial Maintenance has not contacted any of the properties since Our system has been noted not to contact propertiesIf there has been contact made, let us know who & whyOur records indicate otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The account needs to be closed, whether or not your company has recently contacted Premier. Additionally, please refrain from contacting ANY *** *** *** *** *** *roperties in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Commercial Maintenance Chemical does not collect on accounts from 2011, accounts from 2011 are archived no contact has been made from Commercial Maintenance Chemical to Cambridge Apartments. If contact has been made recently (2014-2015) from Commercial Maintenance, please let us know who...

it is and why are they contacting Cambridge.

Original order placed by [redacted] in 2011 was delivered and paid for. Following up with [redacted] he stated on several occasions that he "loved the product" which was being used on lift stations and wet wells at the Township. He continued to order through 2012 and 2013, not informing Commercial...

Maintenance of any change or cancelation of order.
On 4/*/14 [redacted] from Lower Southampton contacted Commercial Maintenance and to cancel any remaining shipments, which there are none scheduled. The last shipment sent on 4/*/14 and  reflects invoice [redacted] Prior to 4/*/14 there is no record of calls, email, faxes or letters from Southampton to Commercial Maintenance Chemical regarding any concerns with the product, use or cancelation. 
Commercial Maintenance Chemical has voided account [redacted] in the full amount of $562.36 for invoice [redacted] The Township may keep the product at no cost or request a call tag for the shipment received in April 2014.
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Review: A salesperson made a call to one of our employees about a product intended for use in the sanitary sewer system. Our employee said that we were not interested in receiving the product and hung up the phone. The degreaser was delivered to our facility in 2011. The department supervisor called the company and told them that we did not order the product, but it was delivered anyway. We received a bill. Dozens of calls have been made between the City of Imperial and the company trying to resolve the issue. We refuse to pay for a product that we did not order. The company maintains that they cannot pick the material up due to some sort of chemical liability, but they continue to call again and again insisting upon payment.Desired Settlement: We want the matter to be resolved. We want the billing to be void and representatives to stop calling.

Business

Response:

Account [redacted], City of Imperial, is closed and all pending shipments have been canceled. Invoice [redacted] is voided in the full amount of $131.16.

Any further assistance, please contact me directly at Commercial Maintenance Chemical.

###-###-####

Review: I believe I am having the same problem with this company as everyone else. They call wanting us to pay for something we did not order.

We have the product, it was shipped back in 2/*/13. I have ask them to send a shipping label and we will return the product. No one knew to not accept the shipment. They thought someone here in the Plant had ordered it. Now, they call every other day wanting their money for this product. I told them we didn't order it and we were not going to pay for it.Desired Settlement: Stop calling and credit us for what they say we owe. We will ship the product back if they send a shipping label.

Business

Response:

This account will be closed and credited and no further contact requesting payment for this invoice will be made. If you are contacted by our company please contact [redacted] immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]/ With City Of Jeffersonv

Review: This company sent us a sample over 4 years ago and still sends us products and bills us for them. I have called over 25 times and spoke to [redacted] about this and they explained it will stop. Here we are 4 years later and they are STILL sending and billing us for items we DID NOT order!Desired Settlement: We would like a refund for the past year of all the charges we were charged!

Business

Response:

Original order placed by [redacted] in 2011 was delivered and paid for. Following up with [redacted] he stated on several occasions that he "loved the product" which was being used on lift stations and wet wells at the Township. He continued to order through 2012 and 2013, not informing Commercial Maintenance of any change or cancelation of order.

On 4/*/14 [redacted] from Lower Southampton contacted Commercial Maintenance and to cancel any remaining shipments, which there are none scheduled. The last shipment sent on 4/*/14 and reflects invoice [redacted] Prior to 4/*/14 there is no record of calls, email, faxes or letters from Southampton to Commercial Maintenance Chemical regarding any concerns with the product, use or cancelation.

Commercial Maintenance Chemical has voided account [redacted] in the full amount of $562.36 for invoice [redacted] The Township may keep the product at no cost or request a call tag for the shipment received in April 2014.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Commercial Maintenance Chemical Corp calls one of our four locations, [redacted], or [redacted] and asks who our maintenance guy is for our company Crystal Fountains Assisted Living, LLC. They then send an invoice to one of the buildings stating that we have a past invoice dated February [redacted], 2013 for green gobbler for an amount of $587.97. The name of the maintenance guy they have listed started working for us in May and the invoice, #[redacted], is from February. They also have our maintenance guys name misspelled which means they just tried sounding it out over the phone and he never actually ordered anything. We already paid 2 invoices, invoice #[redacted] from October **, 2012 and invoice #[redacted] from December *, 2012 for the amounts of $584.97 and $585.97. After discussing with each building of our company and our maintenance man at the time we realized that nobody ordered this green gobbler stuff and they continued sending it because we paid for the first two fake orders. They continue sending this invoice with a shipping date on it of January, **, 2013 for customer ID #[redacted] and we will not pay for it because we never ordered it.Desired Settlement: We do not want to be contacted by these people anymore and we want this invoice and all other invoices that we never ordered to be cleared and our account deleted. We would also like to be refunded for the money that we paid for fake invoices totaling $1,170.94.

Business

Response:

There will be no further contact from Century.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: It has come to corporate’s attention that many of our properties are being wrongfully charged for cleaning products that were never ordered. Our property managers have been advised not to accept any more shipments from this company and to notify the legal department immediately if there are any more attempts at phone contact or any invoices are received. [redacted] We have received a shipment of Green Gobbler Sewer Degreaser at this property. This shipment was not authorized by a Premier employee and Commercial Maintenance Chemical Corp. cannot produce any signed purchase orders. Shipment 1: 2 gallons Green Gobbler Sewer Degreaser Charges: $99.80 for product $31.36 for shipping Invoice Total: $131.16 Invoice #: [redacted] Invoice Date: May *, 2011Desired Settlement: Premier is demanding that Commercial Maintenance Chemical Corp. void any outstanding charges that are owed at any of our properties. Premier has never ordered any products from them and will not accept any deliveries in the future. Additionally, Premier demands that Commercial Maintenance Chemical Corp. cease all contact with any of Premier's present or future properties. The complete list of properties can be found at our website: [redacted]

Business

Response:

Commercial Maintenance Chemical does not collect on accounts from 2011, accounts from 2011 are archived no contact has been made from Commercial Maintenance Chemical to Cambridge Apartments. If contact has been made recently (2014-2015) from Commercial Maintenance, please let us know who it is and why are they contacting Cambridge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account needs to be closed, whether or not your company has recently contacted Premier. Additionally, please refrain from contacting ANY [redacted]roperties in the future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Commercial Maintenance has not contacted any of the properties since 2011. Our system has been noted not to contact properties. If there has been contact made, let us know who & why. Our records indicate otherwise.

Review: In August 2012 this company called and offered to send us free samples of their "wonderful" cleaning agent called "Green Gobbler", so we said ok. They sent us 100 pounds of the stuff and an invoice for $575.53, we called and said this was not the deal and requested for the shipment to be picked up, but they refused. We finally paid the invoice in October 2012 to prevent it from going to collections but told them they were not allowed to send anything to us or make any further contact with us. We also put in place a strick Purchase Order Policy, to prevent this from happening in the future. Then on September *, 2013 they did it again. They called saying they were from an insurance company handling a claim regarding a shipment damaged in transit by UPS and that they were going to send a replacement shipment. They spoke to a new member of our team who had only been here a few weeks, taking advantage of that fact to weasel their way in. Again, they sent us 100 pounds of Green Gobbler and an invoice for $573.69. We called and said we did not order the stuff, please pick it up but again they refused. Then we did a search on them and saw they have over 200 complaints with the Revdex.com alone, mostly for the same reasons! It boggles me to see that they have an A- rating, despite the fact that there is clearly a scam going on and the pattern is very obvious. I filed a complaint with the Federal Trade Commission, maybe they can do something about it.Desired Settlement: I want this company to stop collection on the invoice, pick up their product and never EVER contact us again for any reason. They are scam artist, and we do NOT want to do business with them.

Business

Response:

Please return this product to us for a full credit on the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They need to have ups pick up the chemical at their expense. we did not order this chemical.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Account was credited product may be kept at no cost.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the second year in a row that the company has delivered products to our company which we have not ordered. They obtained the name of an employee who has NO authority to purchase products and continue to ship products under his name. They have also violated our purchasing policy. We returned the merchandise last year and contacted them to report the problem. Yesterday, again we received another shipment in the amount of $ 322.51. We have sent the delivery back and would like the charges credited and our company name deleted from their database. Thank you.Desired Settlement: Would like the charges credited and our company name deleted from their database. DO NOT SEND US YOUR PRODUCTS.

Business

Response:

Please provide any tracking information you may have on the returned shipment as we are showing this package still at your facility. If you have any questions or concerns please contact [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no response to what the company intends to do to make sure that this practice is abolished and that this does not happen again. I have done my research on Revdex.com and found several companies complaining about the same problem. Please let me know what the company intends to do and that our name is removed from their mailing list. As far as the package goes, We are closed Fri - Sun, I just checked, UPS has not picked up yet. Placing a call now to arrange for pickup. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A CALL TAG WAS SENT

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,