CSG will honor this consumer's request and all future correspondence will be in writingCSG management has audited the phone call in question and notes that company policy, as well as regulatory guidelines regarding identity confirmation prior to discussing a collection matter was followed
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Since this reply, CSG has attempted to reach the consumer to discuss preferred arrangements and the consumer has not responded. We are certain that this can be resolved to the consumer's satisfaction, but we must be able to discuss the arrangements.
CSG is in the process of investigating this complaint. Collection efforts have ceased and will not resume unless the claim is determined to be valid. We have also initiated an investigation with the appropriate credit reporting agency in accordance with the Fair Credit Reporting Act guidelines. We...
will provide additional information as it becomes available.
CSG investigated this complaint and has successfully negotiated a settlement arrangement that is agreeable to this consumer as well as our client. To our knowledge this complaint is resolved, producing the desired outcome for the consumer.
CSG will honor this consumer's request and all future correspondence will be in writingCSG management has audited the phone call in question and notes that company policy, as well as regulatory guidelines regarding identity confirmation prior to discussing a collection matter was followed
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Since this reply, CSG has attempted to reach the consumer to discuss preferred arrangements and the consumer has not responded. We are certain that this can be resolved to the consumer's satisfaction, but we must be able to discuss the arrangements.
CSG is in the process of investigating this complaint. Collection efforts have ceased and will not resume unless the claim is determined to be valid. We have also initiated an investigation with the appropriate credit reporting agency in accordance with the Fair Credit Reporting Act guidelines. We...
will provide additional information as it becomes available.
CSG investigated this complaint and has successfully negotiated a settlement arrangement that is agreeable to this consumer as well as our client. To our knowledge this complaint is resolved, producing the desired outcome for the consumer.