Commercial Travelers Mutual Insurance Company

I am writing in response to the complaint filed by Mr[redacted] regarding his student health policy throughCommercial Travelers Insurance Company.As we are the secondary payer on any claims, Commercial Travelers has made several requests for theprimary insurance carrier EOB's and HCFA claim forms to
determine eligible benefitsAs of today thosedocuments have not been received.Not all claims for this individual are outstandingClaims in the amount of $1,have been paid to datewhere we had sufficient documentation.Once the requested documents are received, outstanding claims will be evaluated for additionalpayments.Sincerely,Jerie [redacted]Compliance OfficerCommercial Travelers Insurance Company[redacted]

I am writing in response to the complaint filed by Mr. [redacted] regarding his student health policy throughCommercial Travelers Insurance Company.As we are the secondary payer on any claims, Commercial Travelers has made several requests for theprimary insurance carrier EOB's and HCFA claim forms to...

determine eligible benefits. As of today thosedocuments have not been received.Not all claims for this individual are outstanding. Claims in the amount of $1,375 have been paid to datewhere we had sufficient documentation.Once the requested documents are received, outstanding claims will be evaluated for additionalpayments.Sincerely,Jerie [redacted]Compliance OfficerCommercial Travelers Insurance Company[redacted]