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CommercialLeads.net, LLC

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Reviews CommercialLeads.net, LLC

CommercialLeads.net, LLC Reviews (2)

Regarding Mr. [redacted]'s Complaint.1) He states he has not received "any" leads2) That he logs in within 15 minutes of alerts being sent notifying him of new leads3) That he has not been trea[redacted] fairly by our CS staff or his rep and that he does not have a "name" to contact beyond his rep. 4) Claims he...

has screen shots of no leads being available. Response:1) As both Mr. [redacted] and the Revdex.com are aware our system makes leads available matching one's filters as set by the client. It does so by sending an email alert when leads matching are pos[redacted]. A client like Mr. [redacted] is responsible for logging in to view and decide whether to download or not download those opportunities. We can only make them available. Mr. [redacted] has been offered 17 leads (against a possible 27 downloads) thus far matching his filters. He was told (in writing) on several occasions that he was NOT in fact logging when the alerts went out and that was why he initially missed out on some of those opportunities. (See his account data snap shot below) His account data which is accumula[redacted] by his own actions in the app shows clearly that the system has in fact been offering him opportunities and that he has NOT logged in when those opportunities were made available save AFTER we had instruc[redacted] him several times to do so.It is important to note that Mr. [redacted] received both a setup document clearly instructing him on how to properly use the system upon signup as well as a detailed phone walk through by his rep covering same PRIOR to his start up. He "chose" not to do so until we responded several times instructing him that this was the reason he was not experiencing what other clients were. 2) See his log in table below: Alerts go out Tues, Wed and or Thurs at either 1pm and or 5:30pm EST depending on verification of leads as we only load those that are properly verified. His log in table clearly indicates he did not log in within 15 minutes each time as he claims. He logs in on average 30 minutes to 2 hours later and on some occasions the next day as no[redacted] in the Friday log ins (non upload days) seen below (12/5 , 12/12 etc...)




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3) He asserts he has not been trea[redacted] fairly by our CS staff nor his rep however records show 13 case tickets submit[redacted] with 100% of them being responded to the same day and in most cases within minutes. Regarding His Rep ([redacted]) - Email records (which can be provided) show 75 emails back and forth between 10/1/2014 and 12/16/2014 again clearly indicating his rep has been responsive to his inquiries. He Further claims he does not have the Name of anyone beyond his rep. More precisely he states it is unprofessional of us not to provide one yet he has emailed our [redacted] and [redacted] on multiple occasions with their names no[redacted] in those emails as he was "responding" to emails from them which contains their names and contact info while including them in a group response. 4) Regarding his statement that he has screen shots: If so they would be at those times long after leads were loaded and downloaded by others who did log in promptly as his log in table (above) clearly shows. His account was setup at his request for a "trial" at $1,000 and approved by our [redacted] staff in an effort to help him get up and running for less however it does NOT include our closed deals guarantee which he was willing to forgo (in writing) to be able to fund at $1,000 vs. the regular setup cost. Below please find the includes for his account:  It should be no[redacted] he has not used the Property Owner Database portion of his account whatsoever though it is sitting available for him and has been since his start up. Program Includes: 1) 22 Exclusive Commercial Leads + 5 by Wire Transfer (if chosen)2) Returnable for No Answer or if Borrower Signs Elsewhere in the first 7 days 3) Email Component - Sends Your Co Info to Prospect Upon Download of Lead4) 100 Downloads from Property Owner DatabaseCONCLUSION: Mr. [redacted] filed this false complaint in the hope that he would get a refund by asserting claims whether true or not. He has not used the system as direc[redacted] (data proves). If he did or does so moving forward his experience would have been and or will be as good as all other clients who renew at a rate of 98% over a 10+ year period. Regarding his request for refund and the contact info as a resolution to this complaint. 1) A refund would not issue in this case due to (A) his "choice" not to pay the correct amount to have the 2 deal guarantee included and (B) that the services are being and have been provided as described prior to purchase. 2) Contact info for someone other than his rep is not necessary as he already has this information and has used it. We do not provide a phone number to our [redacted] or [redacted]. Operations reviews and responds to CS tickets applying to situations beyond our CS staff. Finance handles financial matters only.

Response:1) As both Mr. [redacted] and the Revdex.com are aware our system makes leads available matching one's filters as set by the client. It does so by sending an email alert when leads matching are posted. A client like Mr. [redacted] is responsible for logging in to view and decide whether to download or not download those opportunities. We can only make them available. (NO LEADS HAVE BEEN AVAILABLE FOR ME TO DOWNLOAD THAT MATCH MY FILTERS (WHICH ARE SET UP PER INSTRUCTIONS PROVIDED). I CAN PROVE IT BY SENDING OUT SNAPSHOTS OF THE RESULTS PAGE. THESE LOGINS AS I HAD MENTIONED EARLIER WERE WITHIN 15 MINUTES AND 1 HOUR OF 1 PM AND 5:30 PM EST WHEN LEADS ARE DOWNLOADED ON TUESDAY, WEDNESDAY AND THURSDAY. I HAVE ALSO LOGGED IN PROMPTLY WHEN LEADS ALERTS HAVE BEEN SENT. I CAN SEND YOU COPIES OF THE LEAD ALERT EMAILS SO YOU CAN COMPARE THE TIME ALERT EMAILS WARE SENT WITH THE LOGIN TIMES. ARE THEY EXPECTING MEMBERS TO LOGIN WITHING 5 MINUTES OF A LEAD BEING POSTED?) 2ND and FINAL Response: Here is his actual account data as logged by the system. Leads have in fact been made available. Account Balance:28Pending Credits:$0.00Logins:68Orders:1Lead Alerts:17Leads Offered in Alerts:9Lead Downloads:0Lead Recalls:0Lead Returns:0 Requests0 Approvals0 Denials0 Pending Mr. [redacted] has been offered 17 leads (against a possible 27 downloads) thus far matching his filters. He was told (in writing) on several occasions that he was NOT in fact logging when the alerts went out and that was why he initially missed out on some of those opportunities. (See his account data snap shot below) (SINCE I SIGNED UP I HAVE ONLY RECEIVED 6 EMAIL ALERTS. 3 IN OCTOBER (15TH, 17TH AND 21ST) AND 3 IN DECEMBER (3RD, 9TH AND 11TH). NONE IN NOVEMBER. I WOULD LIKE TO SEE PROOF OF WHAT WAS OFFERED AS I HAVE NOT SEEN ANYTHING WHEN I HAVE LOGGED IN AS INSTRUCTED) His account data which is accumulated by his own actions in the app shows clearly that the system has in fact been offering him opportunities and that he has NOT logged in when those opportunities were made available save AFTER we had instructed him several times to do so. (THESE LOGINS WERE TO EITHER UPDATE INFORMATION ON MY ACCOUNT, SET UP EMAIL VERFICATION,  OR TO CHECK AVAILABLE LEADS. AS MEMBERS WE SHOULD BE ALLOWED TO LOGIN ANYTIME FOR ANY PURPOSE. THESE LOGINS SHOULD NOT BE HELD AGAINST US.  IF WE LOGIN ANTIME OUTSIDE OF THE EMAIL ALERT TIMES OR 1 AND 5:30 PM EST IT DOES NOT MEAN WE ARE LOGGING IN TO CHECK LEADS.2nd and FINAL RESPONSE – (A) Mr. [redacted] Admits to receiving email alerts in the first paragraph above then says he has received Zero leads. Can’t have it both ways. Regardless his log in table shows on ANY day that he does not log in when the leads are made available which is not something we can control It is important to note that Mr. [redacted] received both a setup document clearly instructing him on how to properly use the system upon signup as well as a detailed phone walk through by his rep covering same PRIOR to his start up. He "chose" not to do so until we responded several times instructing him that this was the reason he was not experiencing what other clients were. (I DID NOT LOGIN PROMPTLY (NOT SURE HOW PROMPTLY WE MUST LOGIN) THE FIRST COUPLE OF WEEKS BUT HAVE BEEN EVER SINCE. WHY STILL NO LEADS?) 2) See his log in table below: Alerts go out Tues, Wed and or Thurs at either 1pm and or 5:30pm EST depending on verification of leads as we only load those that are properly verified. His log in table clearly indicates he did not log in within 15 minutes each time as he claims. He logs in on average 30 minutes to 2 hours later and on some occasions the next day as noted in the Friday log ins (non upload days) seen below (12/5 , 12/12 etc...) (AS MENTIONED ABOVE I HAVE ONLY RECEIVED 6 EMAIL ALERTS SINCE I SIGNED UP. I  HAVE PROOF. IF THEY CAN PROVE THEY HAVE SENT MORE ALERTS I WOULD LIKE TO SEE IT. 90% OF THESE LOGINS WERE TO CHECK IF ANY LEADS WERE AVAILABLE SINCE I HAVE ONLY RECEIVED 6 ALERTS SINCE OCTOBER 8TH, 2014 WHICH IS RIDICULOUS. WHEN ALERTS ARE NOT SENT DOES IT REALLY MATTER WHAT TIME I LOGGED IN? ABOVE ALL PER THE SET UP DOC WE SHOULD LOGIN PROMPTLY. BASED ON MY CONVERSATION WITH [redacted] I WAS TOLD WE SHOULD LOGIN WITHIN AN HOUR OF RECEIVING THE EMAIL ALERST SO HOW IF 15 MINUTES AND 3 MINUTES NOT REASONABLE? DO THEY EXPECT MEMBERS TO SIT BY THEIR COMPUTERS WAITING FOR LEAD ALERTS 3 TIMES A WEEK AT 1 AND 5:30 PM? THIS PROCESS IS FLAWED)ANSWERED IN 2ND RESPONSE ABOVEAccount #AccountLogin Timestamp[redacted]10/06/2014 7:59AM[redacted]10/06/2014 10:33AM[redacted]10/06/2014 12:13PM[redacted]10/09/2014 11:37AM[redacted]10/10/2014 1:56PM[redacted]10/10/2014 1:56PM[redacted]10/11/2014 12:52PM[redacted]10/11/2014 4:03PM[redacted]10/12/2014 10:34AM[redacted]10/15/2014 1:58AM[redacted]10/15/2014 12:02PM[redacted]10/15/2014 5:03PM[redacted]10/16/2014 3:16PM[redacted]10/21/2014 8:35PM[redacted]10/23/2014 2:29PM[redacted]10/23/2014 2:37PM[redacted]10/29/2014 11:25AM[redacted]11/17/2014 6:14PM[redacted]11/18/2014 9:35AM[redacted]11/18/2014 12:23PM[redacted]11/18/2014 4:41PM[redacted]11/18/2014 6:01PM[redacted]11/19/2014 1:15PM[redacted]11/19/2014 6:23PM[redacted]11/19/2014 11:39PM[redacted]11/20/2014 2:04PM[redacted]11/20/2014 6:20PM[redacted]11/21/2014 1:25PM[redacted]11/25/2014 2:23PM[redacted]11/25/2014 5:55PM[redacted]11/25/2014 6:27PM[redacted]11/26/2014 1:39PM[redacted]11/26/2014 2:31PM[redacted]11/26/2014 5:54PM[redacted]12/02/2014 2:53PM[redacted]12/02/2014 5:50PM[redacted]12/02/2014 6:37PM[redacted]12/03/2014 1:21PM[redacted]12/03/2014 1:39PM[redacted]12/03/2014 2:19PM[redacted]12/03/2014 5:39PM[redacted]12/03/2014 6:36PM[redacted]12/04/2014 1:21PM[redacted]12/04/2014 2:06PM[redacted]12/04/2014 6:00PM[redacted]12/04/2014 6:36PM[redacted]12/05/2014 3:08PM[redacted]12/05/2014 3:15PM[redacted]12/09/2014 1:40PM[redacted]12/09/2014 2:06PM[redacted]12/09/2014 3:41PM[redacted]12/09/2014 5:59PM[redacted]12/09/2014 6:12PM[redacted]12/10/2014 1:49PM[redacted]12/10/2014 2:18PM[redacted]12/10/2014 5:41PM[redacted]12/10/2014 6:26PM[redacted]12/11/2014 1:27PM[redacted]12/11/2014 2:09PM[redacted]12/11/2014 6:11PM[redacted]12/11/2014 6:43PM[redacted]12/12/2014 2:20PM[redacted]12/16/2014 3:25PM[redacted]12/16/2014 6:11PM[redacted]12/16/2014 6:44PM[redacted]12/17/2014 2:08PM[redacted]12/17/2014 6:10PM3) He asserts he has not been treated fairly by our CS staff nor his rep however records show 13 case tickets submitted with100% of them being responded to the same day and in most cases within minutes. (I AM REFERRING TO THE WAY YOUR STAFF RESPONDS. THEY ARE EXTREMELY RUDE. SEVERAL TIMES THE TICKETS WERE CLOSED WITOUT A RESPONSE. I HAVE PRINTED COPIES THESE TICKETS. SO, NO YOU HAVE NOT RESPONDED RATE HAS NOT BEEN 100%)2ND And FINAL RESPONSE – Several of his case tickets were “statements” not questions or requests for information. Thus they were closed as such. Regarding His Rep ([redacted]) - Email records (which can be provided) show 75 emails back and forth between 10/1/2014 and 12/16/2014 again clearly indicating his rep has been responsive to his inquiries. (I HAVE COPIES OF EVERY SINGLE EMAIL. HE HAS SENT ME 29 EMAILS SINCE OCTOBER 1ST. AGAIN YOUR INFORMATION IN INCORRECT. I CAN SHOW PROOF. CAN THEY? [redacted]'S LAST EMAIL WAS SENT TO ME ON NOVEMBER 20. AFTER THAT HE STOPPED RESPONDING TO MY EMAILS)2nd and FINAL RESPONSE – Reps do not have access to the data / back end of the system. Thus they are told to direct a client whose inquiries require access for a response to use the case ticket system. His rep responded as directed and correctly so. As Mr. [redacted] sends multiple emails for the same issue neither we nor his rep felt it necessary to respond to the same inquiry in a redundant fashion. He Further claims he does not have the Name of anyone beyond his rep. More precisely he states it is unprofessional of us not to provide one yet he has emailed our [redacted] and [redacted] on multiple occasions with their names noted in those emails as he was "responding" to emails from them which contains their names and contact info while including them in a group  response. ([redacted] HAD RESPONDED TO [redacted]'S REQUEST TO SETUP MY ACCOUNT. I WAS CC'D ON THS EMAIL. [redacted] HAD SENT ME AN EMAIL WITH A COPY OF THE INVOICE [redacted] FUNDS WERE POSTED.  SINCE THEN I HAVE SENT 1 EMAIL TO [redacted] AND 2 EMAILS TO [redacted] REQUESTING ASSISTANCE INSOLVING THIS ISSUE. BOTH HAVE CHOSEN NOT TO RESPOND)2nd and FINAL RESPONSE: Bottom Line… he had access to the names and contact information for management beyond his rep which was one of his stated issues. Whether that warrants their engaging in a back and forth with him on every issue is not part of this response. 4) Regarding his statement that he has screen shots: If so they would be at those times long after leads were loaded and downloaded by others who did log in promptly as his log in table (above) clearly shows. (AGAIN YOU HAVE SENT ME ONLY 6 EMAIL ALERTS AND I HAVE LOGGED IN WITHIN 15 MINUTES TO AN HOUR. OUTSIDE OF THOSE ALERTS I HAVE BEEN CONSISTENTLY LOGGING IN WITHING 15 MINS TO AN HOUR TO CHECK IF ANY LEADS ARE AVAILABLE SINCE I HAVE NOT BEEN RECEIVING ALERTS. KEEP IN MIND [redacted] HAD TOLD ME TO MAKE SURE I LOG IN WITHIN THE HOUR. BOTTOM LINE IS I HAVE ONLY RECEIVED 6 ALERT EMAILS AND I HAVE LOGGED AS INSTRUCTED BY [redacted]. SHOW ME PROOF OF ALL THE LEADS THAT HAVE BEEN MADE AVAIALBLE SINCE OCTOBER 8TH 2014 AND WE WON'T HAVE THIS ISSUE. I NEED TO SEE THE DETAILS OF EACH LEAD THAT WAS PROVIDED TO THE MEMBERS SINCE OCTOBER 8TH.)2nd and FINAL RESPONSE:  The log in table speaks for itself. He does NOT or Has Not logged in as directed in almost every circumstance hence his difficulties. His account was setup at his request for a "trial" at $1,000 and approved by our operations staff in an effort to help him get up and running for less however it does NOT include our closed deals guarantee which he was willing to forgo (in writing) to be able to fund at $1,000 vs. the regular setup cost. (AGAIN THIS IS INCORRECT. I HAVE AN EMAIL FORM [redacted] CLEARLY STATING THAT THIS GUARANTEE APPLIES. WOULD YOU LIKE ME TO SEND YOU A COPY OF THIS EMAIL?)2nd and FINAL RESPONSE:  Send it and IF he downloads ALL of his leads and does not close at least 2 deals we would honor. We no record of any such email specific to his 1k account setup. Below please find the includes for his account:  It should be noted he has not used the Property Owner Database portion of his account whatsoever though it is sitting available for him and has been since his start up. (I HAVE NOT USED THE PROPERTY OWNER DATABASE AS I DON'T WANT THEM TO COME BACK AND SAY YOU DOWNLOADED INFO. FROM THE DATABASE SO YOU CAN'T GET YOUR REFUND. I PAID THE $1000 FOR FRESH LEADS. THE PROPERTY OWNER DATABASE WAS PROVIDED AS A BONUS. LET ME REMIND THEM THAT THEY DID NOT SEND ME THE LOGIN INFORMATION AND SET UP EMAIL FOR THE OWNER DATABASE WHEN MY ACCOUNT WAS SETUP ON OCTOBER 8TH.  I HAD TO REMIND THEM ABOUT IT. LOGIN INFORMATION AND SET UP DOCUMENT WERE SENT TO ME ON NOVEMBER 21ST (MORE THAN A MONTH LATER) VIA TICKET NO.  [redacted])2ND and FINAL RESPONSE:  He has access and has “chosen” not to use it. The reason is moot as the PDB does not affect leads downloaded from the exclusive DB and thus does not affect usage as applies to the return or refund policy should there be one in place. Program Includes: 1) 22 Exclusive Commercial Leads + 5 by Wire Transfer (if chosen)2) Returnable for No Answer or if Borrower Signs Elsewhere in the first 7 days3) Email Component - Sends Your Co Info to Prospect Upon Download of Lead4) 100 Downloads from Property Owner DatabaseCONCLUSION: Mr. [redacted] filed this false complaint in the hope that he would get a refund by asserting claims whether true or not. He has not used the system as directed (data proves). If he did or does so moving forward his experience would have been and or will be as good as all other clients who renew at a rate of 98% over a 10+ year period. (NOT SURE HOW MANY CLIENTS ACTUALLY RENEW AS I HAVE SEEN SEVERAL COMPALINTS FORM OTHER BROKERS THAT HAVE HAD A SIMILAR EXPERIENCE WITH THIS COMPANY. MY COMPLAINT IS NOT FALSE. IF I WAS GENERATING BUSINESS BY RECEIVING LEADS WOULD I TRY TO GET MY $1000 BACK? ONE CAN MAKE SEVERAL THOUSANDS WHEN A COMMERCIAL LOAN IS CLOSED. CORRECT?)2nd and FINAL RESPONSE:  We and the Revdex.com are familiar with the 3 -5 folks who wrote on a criminal’s blog using false names and locations during the height of the recession. That they were Modification clients not CRE loan professionals. A lesson hard learned for us and why we no longer allow anyone without CRE experience in the network. That said it is not relevant to this discussion. Happy Customers who renew (0ver 15 years) do not write on the internet like middle school children. They simply move on to the next transaction. Regarding his request for refund and the contact info as a resolution to this complaint. 1) A refund would not issue in this case due to (A) his "choice" not to pay the correct amount to have the 2 deal guarantee included and (B) that the services are being and have been provided as described prior to purchase.(AS MENTIONED ABOVE THE 2 DEAL GUARANTEE DOES APPLY. I HAVE THAT IN WRITING FROM [redacted]) 2) Contact info for someone other than his rep is not necessary as he already has this information and has used it. We do not provide a phone number to our [redacted] or [redacted]. Operations reviews and responds to CS tickets applying to situations beyond our CS staff. Finance handles financial matters only. (I NEED THE CONTACT INFORMATION OF THE[redacted] OF THIS COMPANY SO THAT I CAN EXPRESS MY CONCERN AND SEND PROOF)2nd and FINAL RESPONSE:  There is no “[redacted]” of the company. It is owned by a team or group. He doesn’t want to accept the fact that he has contact info for 3 of those members. Again, not something we’re obligated to provide beyond what he already has nor is it necessary.(TWO ATTACHMENTS ARE PROOF OF DOWNLOAD TIMES AND CLOSED DEAL GUARANTEE. THE ONE HOUR LOGIN TIMEFRAME WAS MENTIONED BY [redacted] VERBALLY. HOWEVER, AS YOU CAN SEE THERE IS NO DOWNLOAD TIMEFRAME PER THE EMAIL SENT TO ME) ANSWERED PREVIOUSLY AND WITH GREAT REDUNDANCEY.Bottom Line….. Mr. [redacted] did not use the system correctly out of the gate. He got frustrated and engaged in a back and forth complaining campaign hoping that would provoke a refund not due to him. This was caused by his going online and seeing false complaints on a criminal’s blog (which he is clearly unaware of) and therefore deciding absent notifying us that he believed that nonsense and therefore wanted his money. Our position remains as previously stated 1)      If he can produce an email from his rep (with his invoice and particulars of the 1k requested setup) stating it included our closed deals guarantee we’ll honor it should he comply.2)      His account is active and after the holidays more leads will be made available to him.

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