Commercially Clean LLC

On April 19th I paid $for three of Commercially Clean's cleaners to come do what was specified as a move out clean for our rental house on baseOn April 20th my husband and I came in to do touch up paint and ended up spending the next seven hours or so cleaning behind the cleanersI wish I could post the pictures we took of all of the things they didn't clean, because it really was remarkableThey didn't touch the kitchen baseboards, did not mop the floors (or if they did, were not thorough), completely neglected to clean under the lip of the oven door and behind the knobsCeiling fan blades that I was told were "scrubbed" but that they were unable to get clean came away sparkling after a couple of passes with a Magic EraserThey didn't touch underneath the dryer after specifically saying that they pulled out appliances and cleaned under themThe insides of cabinets and appliance seals were neglected, and even places where they'd obviously done some cleaning had to be cleaned againThere were still considerable marks, dust, and grime on the walls, light fixtures, and door framesEverything came clean with a little bit of wiping with either paper towels, a Magic Eraser, or 409, a green Scotch Brite scrubber, and practically zero elbow grease The next day I called them to complain, and literally spent almost the next month - in the midst of a move from AK to TX, driving from Seattle to San Antonio and visiting family in TN on the way down - being assured that our complaints were being passed on and that they would call me as soon as they could with a resolutionI never got one single phone call - or E-Mail, because I did send them our pictures - from Commercially Clean On May 12th, once we were finally in TX and settled, I was finally forwarded to a gentleman named Jeff who seemed very offended that I was unhappy with the cleaning I receivedHe told me that there were some things, like the marks on the walls, that they instruct their cleaners not to scrub too hard because they might take paint off and it then becomes a liability issueIt didn't seem to matter that when my husband and I cleaned the house we didn't take one single tiny speck of paint off of anything, or that there were a multitude of things that didn't require any scrubbing at all, or weren't even paintedI honestly am not convinced he even looked at all of the picturesHe did agree to give me a partial refund of $75, which is less than I felt we deserved but I guess better than nothing, and while he wasn't outright rude during the phone call the tone of his voice told me that he could care less about the actual service I received and just wanted me to quit calling I have my suspicions, because they knew we were military and knew we were moving out of state, that they thought if they just put me off long enough I would give up out of frustration Oh, and despite having to flat out ask for one and being assured they would send it to me, I never did receive a receipt To be fair, there were things that the cleaners did actually clean, and were it not for the abysmal customer service I received after they had my money I probably would have taken the $and let the issue be instead of leaving reviewsAlso to be fair, their carpet cleaner (which is a separate service from the house cleaning) did an amazing jobJust don't hire them to clean your house

On April 19th I paid $for three of Commercially Clean's cleaners to come do what was specified as a move out clean for our rental house on baseOn April 20th my husband and I came in to do touch up paint and ended up spending the next seven hours or so cleaning behind the cleanersI wish I could post the pictures we took of all of the things they didn't clean, because it really was remarkableThey didn't touch the kitchen baseboards, did not mop the floors (or if they did, were not thorough), completely neglected to clean under the lip of the oven door and behind the knobsCeiling fan blades that I was told were "scrubbed" but that they were unable to get clean came away sparkling after a couple of passes with a Magic EraserThey didn't touch underneath the dryer after specifically saying that they pulled out appliances and cleaned under themThe insides of cabinets and appliance seals were neglected, and even places where they'd obviously done some cleaning had to be cleaned againThere were still considerable marks, dust, and grime on the walls, light fixtures, and door framesEverything came clean with a little bit of wiping with either paper towels, a Magic Eraser, or 409, a green Scotch Brite scrubber, and practically zero elbow grease
The next day I called them to complain, and literally spent almost the next month - in the midst of a move from AK to TX, driving from Seattle to San Antonio and visiting family in TN on the way down - being assured that our complaints were being passed on and that they would call me as soon as they could with a resolutionI never got one single phone call - or E-Mail, because I did send them our pictures - from Commercially Clean
On May 12th, once we were finally in TX and settled, I was finally forwarded to a gentleman named Jeff who seemed very offended that I was unhappy with the cleaning I receivedHe told me that there were some things, like the marks on the walls, that they instruct their cleaners not to scrub too hard because they might take paint off and it then becomes a liability issueIt didn't seem to matter that when my husband and I cleaned the house we didn't take one single tiny speck of paint off of anything, or that there were a multitude of things that didn't require any scrubbing at all, or weren't even paintedI honestly am not convinced he even looked at all of the picturesHe did agree to give me a partial refund of $75, which is less than I felt we deserved but I guess better than nothing, and while he wasn't outright rude during the phone call the tone of his voice told me that he could care less about the actual service I received and just wanted me to quit calling
I have my suspicions, because they knew we were military and knew we were moving out of state, that they thought if they just put me off long enough I would give up out of frustration
Oh, and despite having to flat out ask for one and being assured they would send it to me, I never did receive a receipt
To be fair, there were things that the cleaners did actually clean, and were it not for the abysmal customer service I received after they had my money I probably would have taken the $and let the issue be instead of leaving reviewsAlso to be fair, their carpet cleaner (which is a separate service from the house cleaning) did an amazing jobJust don't hire them to clean your house