That motor is a special order item and is on back order from [redacted] [redacted] is usually 4-weeks out on special order motors Do you still want to wait or cancel?
Initial Business Response / [redacted] (1000, 10, 2016/02/10) */ Sorry for the issue, it was an oversight at our endI have the product shipping out of Tampa today
Initial Business Response /* (1000, 5, 2015/12/09) */
Package shipped out via FedEx 2nd Day Air and the tracking number is XXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the company
shipped the item, their records will indicate that the item was shipped, unbeknownst to me, on Dec, Neither agent who I corresponded with at this business notified me, and they continued to outwardly ignore my emailsThe person supposedly in charge promised in his last email that he would call me upon receiving shipping confirmationInstead, I never heard anything from this company again until this Revdex.com complaintI would like it known for the record, that this business has extremely poor business practices (to say the least) and when they inconvenience the customer such as myself by lies and deceit over 1/weeks concerning a "shipment" of a ordered product, they make absolutely no apologies for itThey simply took my money as of the ordered date and took whatever length of time they chose to make the item availableEven now, their only response to my complaint is the fact that the item was shipped with a tracking#, nothing elseI do take note that they did not reveal the date that the item was shipped and they made no reference to the consumer with an apology for all their bumbling, mishaps, and rude and incompetent business practicesAll consumers who patronage this business should be forewarned somehow, that unlike reparable online business practices who do not bill the customer until the item is shipped, this business will take your money first at the moment of the order, and the product may or may not be shipped for some length of time, at the leisure of CommercialVacuums.com/ Kirbyvacuumbags.com/Hokysweepers.com or whatever business name they are conducting "business" at that timeAdditionally, this business made no acknowledgement about the terms of resolve of this matterThe first term included delivery of the productThe second was a full refundRegardless of the method I chose to dispute the chargeI want some acknowledgement from this company that they are willing to appease the customer by at least an offer of a refundIt is my wish that I never have any business ties with this company ever again and an adequate agreement to the terms of the resolve will be sufficientThus far, the above response says nothing to resolve the entire fiasco that I endured for 1/weeksAlso, I believe it would be very appropriate to post this entire complaint online to help other consumers avoid the pitfalls of online companies who practice with questionable business ethicsEveryone also need to be made aware that this company operate under three different company namesTherefore, if they have issues like I did in resolving problems, they may have only one resolve, the Revdex.com
Tell us why hereDetailed Results Tracking Details Service Description: Delivered, Front Door/Porch Location Description Date / Time Pre-Shipment Info Sent to USPS, USPS Awaiting Item April 6, - SMYRNAGA, Accepted at USPS Origin Facility April 8,
- 12:am ATLANTAGA, Arrived at USPS Origin Facility April 8, - 1:am GREENSBORONC, Arrived at USPS Destination Facility April 8, - 8:pm In Transit to Destination April 10, - 3:am GREENSBORONC, Arrived at Post Office April 10, - 7:am Sorting Complete April 10, - 8:am Out for Delivery April 10, - 8:am Delivered, Front Door/Porch April 10, - 1:pm
Customer was refunded yesterday as I told her and and as the email explained. Customer doesn't understand that when credit cards are used in transactions charges and authorization are immediate, and refund can take up to days depending upon their band and the banks processor. We told
her yesterday, that it batches out of our system, which neans our bank yesterday at PM. That then goes to our bank processor , then her bank processor and lastly to her bank. She was told to check with her bank in an email - hours. She apparently doesn't understand English since she was told twice yesterday, and once today. She was also sent that by email Her attitude needs to change in order to be more receptive to other humans living on the planet and stop attcking with ridiculous comments
Initial Business Response /* (1000, 10, 2015/12/22) */
I will refund the customer back $along with 50% of the shipping charges since half the order was shipped
Thank You
Initial Consumer Rebuttal /* (3000, 18, 2016/01/08) */
I have not received any response from CommercialVacuumI
apologize that this went over the day response mark, as I was attempting to give them adequate time to process a refund, of which they did notWould you provide guidance as to what my next course of action may be?
Thank you kindly for your assistance!
***
Final Consumer Response /* (2000, 27, 2016/01/25) */
CommercialVacuum shipped me the part and I received it on 1/23/Thank you SOOO much for your help in this matter Revdex.com! It is with tremendous gratitude that I applaud your services to have someone on the side of the consumer!
Initial Business Response /* (1000, 11, 2015/10/21) */
Sounds like it is a personal problem on cat litterCustomer needs a vacuum not a carpet sweeperCustomer could have easily follow the return instructions on the website instead of going through the Revdex.comWe do not send return labels on the
sweepers since we pay the shipping going out.::
Initial Consumer Rebuttal /* (2000, 14, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The customer service of this company is what prompted the Revdex.com complaintI will attempt to return if there are in fact instructions on their website
I am
rejecting this response because: The responses from this company are ridiculous. The point of this all is that I am charged for THREE vaacums. Nowhere did I ever order vaacums. I ordered 2. I have received one of them. I want the second vaacum order cancelled and reimbursed as the company has admitted they have no ETA although they already charged me for it; and I am owed back for over charging me for the 3rd vaacum that never existed. Please reimburse my $so we can close this case.I should not have to go thru the Revdex.com in the first place to contact a company that does not answer their own phone or emails. Thank you
We have emailed yesterday the response to the consumer. You may want to notify them that two hurricanes hit the US and that product category is in a shortage and at best a delay.
Initial Business Response /* (1000, 10, 2016/02/10) */
Sorry for the issue, it was an oversight at our end. I have the product shipping out of Tampa today.
Initial Business Response /* (1000, 5, 2015/08/19) */
I talked to the customer and told her we are getting tracking from the factory, and that the response time from them is slow. Package was shipped out through [redacted] under tracking # XXXXXXXXXX. Package shows delivered and was signed...
by the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Item has been received in new condition. I did not receive a follow up phone call with tracking number, which is why I was concerned. Everything is ok now.
That motor is a special order item and is on back order from [redacted]. [redacted] is usually 4-8 weeks out on special order motors. Do you still want to wait or cancel?
That motor is a special order item and is on back order from [redacted] [redacted] is usually 4-weeks out on special order motors Do you still want to wait or cancel?
Initial Business Response / [redacted] (1000, 10, 2016/02/10) */ Sorry for the issue, it was an oversight at our endI have the product shipping out of Tampa today
Initial Business Response /* (1000, 5, 2015/12/09) */
Package shipped out via FedEx 2nd Day Air and the tracking number is XXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the company
shipped the item, their records will indicate that the item was shipped, unbeknownst to me, on Dec, Neither agent who I corresponded with at this business notified me, and they continued to outwardly ignore my emailsThe person supposedly in charge promised in his last email that he would call me upon receiving shipping confirmationInstead, I never heard anything from this company again until this Revdex.com complaintI would like it known for the record, that this business has extremely poor business practices (to say the least) and when they inconvenience the customer such as myself by lies and deceit over 1/weeks concerning a "shipment" of a ordered product, they make absolutely no apologies for itThey simply took my money as of the ordered date and took whatever length of time they chose to make the item availableEven now, their only response to my complaint is the fact that the item was shipped with a tracking#, nothing elseI do take note that they did not reveal the date that the item was shipped and they made no reference to the consumer with an apology for all their bumbling, mishaps, and rude and incompetent business practicesAll consumers who patronage this business should be forewarned somehow, that unlike reparable online business practices who do not bill the customer until the item is shipped, this business will take your money first at the moment of the order, and the product may or may not be shipped for some length of time, at the leisure of CommercialVacuums.com/ Kirbyvacuumbags.com/Hokysweepers.com or whatever business name they are conducting "business" at that timeAdditionally, this business made no acknowledgement about the terms of resolve of this matterThe first term included delivery of the productThe second was a full refundRegardless of the method I chose to dispute the chargeI want some acknowledgement from this company that they are willing to appease the customer by at least an offer of a refundIt is my wish that I never have any business ties with this company ever again and an adequate agreement to the terms of the resolve will be sufficientThus far, the above response says nothing to resolve the entire fiasco that I endured for 1/weeksAlso, I believe it would be very appropriate to post this entire complaint online to help other consumers avoid the pitfalls of online companies who practice with questionable business ethicsEveryone also need to be made aware that this company operate under three different company namesTherefore, if they have issues like I did in resolving problems, they may have only one resolve, the Revdex.com
Tell us why hereDetailed Results Tracking Details Service Description: Delivered, Front Door/Porch Location Description Date / Time Pre-Shipment Info Sent to USPS, USPS Awaiting Item April 6, - SMYRNAGA, Accepted at USPS Origin Facility April 8,
- 12:am ATLANTAGA, Arrived at USPS Origin Facility April 8, - 1:am GREENSBORONC, Arrived at USPS Destination Facility April 8, - 8:pm In Transit to Destination April 10, - 3:am GREENSBORONC, Arrived at Post Office April 10, - 7:am Sorting Complete April 10, - 8:am Out for Delivery April 10, - 8:am Delivered, Front Door/Porch April 10, - 1:pm
Customer was refunded yesterday as I told her and and as the email explained. Customer doesn't understand that when credit cards are used in transactions charges and authorization are immediate, and refund can take up to days depending upon their band and the banks processor. We told
her yesterday, that it batches out of our system, which neans our bank yesterday at PM. That then goes to our bank processor , then her bank processor and lastly to her bank. She was told to check with her bank in an email - hours. She apparently doesn't understand English since she was told twice yesterday, and once today. She was also sent that by email Her attitude needs to change in order to be more receptive to other humans living on the planet and stop attcking with ridiculous comments
Initial Business Response /* (1000, 10, 2015/12/22) */
I will refund the customer back $along with 50% of the shipping charges since half the order was shipped
Thank You
Initial Consumer Rebuttal /* (3000, 18, 2016/01/08) */
I have not received any response from CommercialVacuumI
apologize that this went over the day response mark, as I was attempting to give them adequate time to process a refund, of which they did notWould you provide guidance as to what my next course of action may be?
Thank you kindly for your assistance!
***
Final Consumer Response /* (2000, 27, 2016/01/25) */
CommercialVacuum shipped me the part and I received it on 1/23/Thank you SOOO much for your help in this matter Revdex.com! It is with tremendous gratitude that I applaud your services to have someone on the side of the consumer!
Initial Business Response /* (1000, 11, 2015/10/21) */
Sounds like it is a personal problem on cat litterCustomer needs a vacuum not a carpet sweeperCustomer could have easily follow the return instructions on the website instead of going through the Revdex.comWe do not send return labels on the
sweepers since we pay the shipping going out.::
Initial Consumer Rebuttal /* (2000, 14, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The customer service of this company is what prompted the Revdex.com complaintI will attempt to return if there are in fact instructions on their website
I am
rejecting this response because: The responses from this company are ridiculous. The point of this all is that I am charged for THREE vaacums. Nowhere did I ever order vaacums. I ordered 2. I have received one of them. I want the second vaacum order cancelled and reimbursed as the company has admitted they have no ETA although they already charged me for it; and I am owed back for over charging me for the 3rd vaacum that never existed. Please reimburse my $so we can close this case.I should not have to go thru the Revdex.com in the first place to contact a company that does not answer their own phone or emails. Thank you
The two hurricanes don't affect Illinois. They affect the national inventory of the product,
We have emailed yesterday the response to the consumer. You may want to notify them that two hurricanes hit the US and that product category is in a shortage and at best a delay.
REFUND BEING ISSUED
Initial Business Response /* (1000, 10, 2016/02/10) */
Sorry for the issue, it was an oversight at our end. I have the product shipping out of Tampa today.
Initial Business Response /* (1000, 5, 2015/08/19) */
I talked to the customer and told her we are getting tracking from the factory, and that the response time from them is slow. Package was shipped out through [redacted] under tracking # XXXXXXXXXX. Package shows delivered and was signed...
by the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Item has been received in new condition. I did not receive a follow up phone call with tracking number, which is why I was concerned. Everything is ok now.
That motor is a special order item and is on back order from [redacted]. [redacted] is usually 4-8 weeks out on special order motors. Do you still want to wait or cancel?
WE ARE AT FAULT OF THIS ISSUE AND HAVE SHIPPED OUT THE PRODUCT ON THE 9TH OF MARCH. TRACKING IS AS FOLLOWS. UPS [redacted]