Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Unfortunately the warranty is to the original owner only and even if you were the original owner the service fee is one year onlySo in order for us to come out you would be reponsible for the service fee This system uses 15lbs of salt per regeneration and it may be regenerating every 3-days so it will use a lot of saltMaybe not as much as it is now but being on well water with iron it needs to regnerate often We will be most happy to come out to service your system but you will need to pay the service fee however we will this one time warranty any parts to youPlease feel free to contact the CS manager and we will be happy to set up an appointment for you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I called and san appointment for a service tech to come and take a look
Initial Business Response /* (1000, 7, 2015/10/13) */
We set up a service call for our customer and told him the price for the service was $119.00. He has a 4 1/2 year old system. When we got there the drain line at the laundry tub had become loose so we rescured. He says it was defective which...
it was not it just came loose maybe someone bumped it or pressure we do not know. He was told up front the fee and he does own it. Unfortunately things can happen after so many years. He had one a one year warranty on labor.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not properly installed to begin with.If it had been installed correctly it would have not worked its way back.Zip ties were used on the initial install,they do not grip the hose.On this recent visit they used electrical tape. If this was used on the initial install(electrical tape),we would not be having this conversation and this would not have been an issue!
Final Business Response /* (4000, 14, 2015/11/02) */
Again I need to remind the customer he has only a one year warranty on labor regardless. He is three and a half years out of warranty. He owes the $119.00 service fee. It says it on his original warranty that he received at his install. I am sorry but the customer does owe the service fee. Thank you.
Initial Business Response /* (1000, 5, 2015/06/01) */
Unfortunately the warranty is to the original owner only and even if you were the original owner the service fee is one year only. So in order for us to come out you would be reponsible for the service fee.
This system uses 15lbs of salt per...
regeneration and it may be regenerating every 3-4 days so it will use a lot of salt. Maybe not as much as it is now but being on well water with iron it needs to regnerate often.
We will be most happy to come out to service your system but you will need to pay the service fee however we will this one time warranty any parts to you. Please feel free to contact the CS manager and we will be happy to set up an appointment for you.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called and set-up an appointment for a service tech to come and take a look.
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Unfortunately the warranty is to the original owner only and even if you were the original owner the service fee is one year onlySo in order for us to come out you would be reponsible for the service fee This system uses 15lbs of salt per regeneration and it may be regenerating every 3-days so it will use a lot of saltMaybe not as much as it is now but being on well water with iron it needs to regnerate often We will be most happy to come out to service your system but you will need to pay the service fee however we will this one time warranty any parts to youPlease feel free to contact the CS manager and we will be happy to set up an appointment for you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I called and san appointment for a service tech to come and take a look
Initial Business Response /* (1000, 7, 2015/10/13) */
We set up a service call for our customer and told him the price for the service was $119.00. He has a 4 1/2 year old system. When we got there the drain line at the laundry tub had become loose so we rescured. He says it was defective which...
it was not it just came loose maybe someone bumped it or pressure we do not know. He was told up front the fee and he does own it. Unfortunately things can happen after so many years. He had one a one year warranty on labor.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not properly installed to begin with.If it had been installed correctly it would have not worked its way back.Zip ties were used on the initial install,they do not grip the hose.On this recent visit they used electrical tape. If this was used on the initial install(electrical tape),we would not be having this conversation and this would not have been an issue!
Final Business Response /* (4000, 14, 2015/11/02) */
Again I need to remind the customer he has only a one year warranty on labor regardless. He is three and a half years out of warranty. He owes the $119.00 service fee. It says it on his original warranty that he received at his install. I am sorry but the customer does owe the service fee. Thank you.
Initial Business Response /* (1000, 5, 2015/06/01) */
Unfortunately the warranty is to the original owner only and even if you were the original owner the service fee is one year only. So in order for us to come out you would be reponsible for the service fee.
This system uses 15lbs of salt per...
regeneration and it may be regenerating every 3-4 days so it will use a lot of salt. Maybe not as much as it is now but being on well water with iron it needs to regnerate often.
We will be most happy to come out to service your system but you will need to pay the service fee however we will this one time warranty any parts to you. Please feel free to contact the CS manager and we will be happy to set up an appointment for you.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called and set-up an appointment for a service tech to come and take a look.