Commission Junction, Inc.

Dear MrJ*** ***: Commission
Junction, LLC, a Conversant company (“CJ”) maintains its stance with regards to the deactivation of your Publisher account pursuant to the CJ Publisher Services Agreement (the “PSA”), which you agreed to when you created your free CJ Publisher account on June 4, Per Section 6(c), Termination or Deactivation by CJ, “breach of any Section of [the PSA] is cause for immediate termination from an Advertiser’s Program and/or termination of [the PSA], and may result in Charge-back of one or more Payouts.” CJ terminated CJ Publisher account when CJ’s Network Quality team (“NQ”) discovered that you were in violation of multiple sections under the PSA Under the PSA, Section 1(d)(iii), Infringement, “none of your promotional activities may infringe an Advertiser’s proprietary rights (including but not limited to trademark rights).” NQ found that you were bidding on the Advertiser’s trademark in the search box which is in direct violation of Section 1(d)(iii). Further, under the PSA, Section 1(d)(ii) Non-Bona Fide Transactions, “you shall not cause any Transactions to be made that are not in good faith, including, but not limited to, using any device, program, robot, Iframes, or hidden frames,” which you violated by failing to accurately describe your promotional method and by Iframing the Advertiser’s website. Also, under Section 4(e), No Challenge to CJ’s/Advertiser’s Proprietary Rights, “you acknowledge that you obtain no proprietary rights in your Advertisers’ proprietary rights, and agree not to challenge such Advertiser’s proprietary rights;” however, NQ discovered that you were bidding on Monster.com’s trademark which is a direct violation on the Advertiser’s proprietary rights. Thus, CJ rightfully terminated your CJ Publisher account for your breach of PSA As for the June commission check, Section 3(e), Facilitating Payment of Payouts, of the PSA, states: CJ shall have no obligation to make payment of any Payouts for which CJ has not received payment from the relevant Advertiser of all monies due to CJ (including for all Payouts owed by such Advertiser to all of such Advertiser’s Publishers) your recourse for any earned Payouts not paid to you shall be to make a claim against the relevant Advertiser, and CJ disclaims any and all liability for such payment Further, under Section 6(c) of the PSA, commissions resulting from breach of the PSA will not be paid out, per Section 6(c) of the PSA. Ultimately, the Advertiser reversed the payout of your commission, not CJ, and CJ is under no obligation to seek out any alleged payments you believe are outstanding with the Advertiser. Further, you committed multiple breaches of the PSA, and you are not entitled to earn commissions from transactions resulting from your breach With regards to reactivating your account, CJ’s policy is that once a Publisher is removed from the CJ network for non-compliance, the Publisher is not eligible to rejoin the platformPer Section 6(a) of the PSA, “If [a Publisher]’s PSA is terminated by [a Publisher’s] breach, [a Publisher] shall not be eligible to enter into a new click-through Publisher Service Agreement with CJ, and any attempt to do so shall be null and void unless CJ, at its sole discretion, determines otherwise and confirms such decision in writing to you.” Therefore, CJ has no obligation to reinstate your account and your account will remain deactivatedUltimately, because of your repeated breach of the PSA, your CJ Publisher account was rightfully terminated, and you have not been approved for a new CJ Publisher account. Further, your June commissions were withheld by your Advertiser, and any claim for such commissions should be brought to your Advertiser directly. Sincerely, N*** *** Counsel & Manager of Legal Affairs Attn: Legal Affairs Russell Ranch Road, Suite Westlake Village, CA

Complaint:
I am rejecting this response because:
You have offered ZERO proof of ANY fraudulent activityThe only attempt you made in your last reply was attaching a copy of a "call" you claim was made by a lead I sent you, however, that recording was simply dead air and someone saying "Bueno?" several timesWhat a jokeI also realize you are new to the state bar but as someone who is not a member of the bar I will take it upon myself to advise you that attorney's fees cannot be collected in small claims court since attorneys are not allowed there :) You might want to refresh yourself on things like that
Regards,
*** ***

Dear MrW***:
Commission Junction, LLC., a Conversant company (“CJ”), maintains its
stance
that your account was rightfully terminated for breaching the Publisher
Services Agreement (“PSA”), which you agreed to when you created your free CJ
publisher account on June 19, 2011. Your
account was deactivated as a result of breaching Section 1(d)(ii), Section 2(b),
and Section 2(c) of the PSA
Per Section 1(d)(ii), “transactions made not in good faith, including, such
as but not limited to, using any device, program, robot, Iframes, or hidden
frames” are a breach of the PSA Also, Section
2(b) states, in part, that the publisher has “an obligation to use ethical and
legal business practices” that comply with the Advertisers’ Program Terms and
the PSA.” Further, “any suspected
fraudulent or illegal content or activity by [a publisher] or [a publisher’s]
promotional methods is grounds for immediate termination” of the PSA or a
publisher’s account Finally, per Section
2(c), a publisher “will not engage in por pop-under advertising using
means involving third party properties and/or services (software).”
Responding to allegations
from your Advertiser, CJ’s Network Quality team investigated the validity of
your leads on or about December 12, and determined that you were using “Adoori,”
which redirects to Clicksor.com, a non-compliant 3rd party platform Adoori also utilizes pop-unders, directly violating
Section 2(c) It is your responsibility
to use promotional methods compliant with the PSA at all timesThis breach
of the PSA resulted in your account being immediately terminated per Section
6(c), which states, in part, “Breach of any Section of [the PSA] is cause for
immediate termination from an Advertiser's Program and/or termination of [the
PSA], and may result in Chargeback of one or more Payouts.” The non-bona fide transactions have been
charged back as a result of the termination of your account and the commissions
have already been reversed to the Advertiser In sum, the CJ Network Quality had sufficient
evidence to determine that your transactions violated the PSA, and subsequently
your account was rightfully deactivatedSincerely,
N*** ***
Counsel & Manager of Legal Affairs

Dear MrH***:
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Commission Junction, LLC, a Conversant company (“CJ”), maintains its stance
that your account was rightfully terminated and your commissions were
rightfully returned to the advertisers pursuant to the CJ Publisher Services
Agreement (“PSA”), which you agreed to when you created your free CJ publisher
account on May 24, 2015. Your account
was deactivated as a result of breaching Section 1(d)(ii) and Section(6) of the
PSA.
Per
Section 1(d)(ii), “transactions made not in good
faith, including, such as but not limited to, using any device, program, robot,
Iframes, or hidden frames” are a breach of the PSAFurther, “any suspected
fraudulent or illegal content or activity by [a publisher] or [a publisher’s]
promotional methods is grounds for immediate termination” of the PSA or a
publisher’s account
Responding to allegations
from one of your advertisers, the CJ Network Quality team investigated your
account on or around February 9, 2016, and determined that there was fraudulent
call behavior for three reasons: (1) some
of the calls were made either by the same person; (2) there was complete
silence on some calls; and (3) some calls recycled a recording that transpired
as what would be a faulty connectionTo these points, I have attached a recording to illustrate the fraudulent activity
This breach of the PSA resulted in your account being immediately
terminated per Section 6(c), which states, in part, “Breach of any Section of
[the PSA] is cause for immediate termination from an Advertiser's Program
and/or termination of [the PSA], and may result in Chargeback of one or more
Payouts.” Because you breached Section
1(d)(ii) of the PSA, CJ terminated your publisher account, and as a result, the
non-bona fide transactions have been charged back and the commissions have
already been reversed and returned to your advertisers. Further, regardless of whether a Payout has
locked, a publisher is never entitled to commissions that fraudulently earned,
and as such, your commissions were rightly withheld
You are directed to immediately refrain
from filing a court claim or pursuing any other legal action, as CJ has acted
within its rights under the PSAYou are also directed to refrain from posting
any false, disparaging and/or defamatory allegations regarding CJ. CJ reserves all its rights in this matter. Nothing herein is intended to waive CJ’s
rights, all of which are expressly reserved
Sincerely,
N*** ***
Counsel & Manager of Legal Affairs

Dear MrW***,
"">Commission Junction, LLC, a Conversant company (“CJ”) maintains its stance that your publisher account was rightfully terminated and your commissions were rightfully withheld pursuant to the CJ Publisher Services Agreement (the “PSA”), which you agreed to when you created your free CJ publisher account on July 27, 2015. Under Section Term, Termination, Deactivation and Notices, of the PSA, CJ may deactivate or terminate your account immediately for breach of the PSA. Under PSA Section 1(d)(ii), non-bona fide transactions made in bad faith by the publisher are a breach of the PSA, and the Advertiser has no obligation to pay commissions for such violations. Further, under PSA Section 2(b), Use of Links, a publisher represents and warrants that it uses “ethical and legal business practices” and will “comply with the Advertisers’ Program Terms” and the PSA.
Responding to allegations of fraudulent activity from a number of your Advertisers, CJ’s Network Quality team investigated the validity of your leads and determined that these were non-bona fide transactions and in breach of the PSA, as a majority of your leads created fraudulent traffic that did not result in transactions for these Advertisers. Specifically, a large number of leads were self-reported and did not result in an actual conversions. Further, your use links on social media sites violates your Advertisers’ Program Terms and prevents your leads from being track-able and verifiable. Ultimately, these actions were in violation of the PSA, and CJ terminated your publisher account as a result
With regards to your request for payment of commissions, per the PSA Section 3(b), Charge-backs, “an Advertiser may apply, or CJ may apply, a debit to Your Account in an amount equal to a Payout previously credited to Your Account in circumstances of: (iii) non-bona fide Transactions .” Under the PSA, advertisers are not required to pay for commissions from non-bona fide transactions, and CJ has the right to reverse the commissions from non-bona fide transactions. As such, CJ is under no obligation to credit your account for fraudulent leads, and these commissions will be returned to the Advertisers. You are free to contact your Advertisers directly to discuss the legitimacy of the leads, as an Advertiser can approve the leads independently
Sincerely,
N*** ***
Counsel & Manager of Legal Affairs
Attn: Legal Affairs
Russell Ranch Road, Suite Westlake Village, CA

Complaint:
I am rejecting this response because:
CJ SAID - “Under the PSA, Section 1(d)(iii), Infringement, “none of your promotional activities may infringe an Advertiser’s proprietary rights (including but not limited to trademark rights).” NQ found that you were bidding on the Advertiser’s trademark in the search box which is in direct violation of Section 1(d)(iii). Further, under the PSA, Section 1(d)(ii) Non-Bona Fide Transactions, “you shall not cause any Transactions to be made that are not in good faith, including, but not limited to, using any device, program, robot, Iframes, or hidden frames,” which you violated by failing to accurately describe your promotional method and by Iframing the Advertiser’s website”Also, under Section 4(e), No Challenge to CJ’s/Advertiser’s Proprietary Rights, “you acknowledge that you obtain no proprietary rights in your Advertisers’ proprietary rights, and agree not to challenge such Advertiser’s proprietary rights;” however, NQ discovered that you were bidding on Monster.com’s trademark which is a direct violation on the Advertiser’s proprietary rights. Thus, CJ rightfully terminated your CJ Publisher account for your breach of PSATHE ABOVE STATEMENTS ARE NOT ACCURATEWHEN I JOINED MONSTER AFFILIATE PROGRAM THEIR RULES ON BIDDING WAS NOT TO OUTBID MONSTER ON ANY PROTECTED TRADEMARK KEYWORDS AND I WAS NOT INFORMED OF ANY CHANGE TO THAT POLICY ALL TRANSACTIONS WERE DONE IN GOOD FAITHI DID NOT USE FRAMES OR IFRAMES AND MY SITE CLEARLY STATED I WAS AN AFFILIATE PARTNERI NEVER USED THIRD PARTY SOFTWAREI DESCRIBED MY PROMOTIONAL METHODS TO NQ BUT THEY DID NOT ACCEPT THEMTHEY WERE CERTAIN I WAS USING THIRD PARTY SOFTWARE OR SOMEOTHER UNAPPROVED TECHNIQUETHE ATTACHED SCREENSHOT SHOWS jobs-on-monster.com BIDDING ON MONSTER.COM KEYWORD ON BING AND YAHOO SEARCH ENGINESTHIS IS THE EXACT SAME METHOD AND LINKS I USED YET I WAS TERMINATED AND THIS SITE HAS BEEN ALLOWED TO CONTINUE FOR MONTHSTHAT IS WHY I FEEL I’M BEING DISCIMATED AGAINST
Regards,
J*** ***

Complaint: 11157307
I am rejecting this response because:
I listened to your "example" and it sounds as though the caller was not on the line and the agent said "bueno? bueno? bueno?" and then KEPT THE LINE OPEN as you can hear him typing and moving around. At some point he hangs up but it is not my problem nor my fault that the advertiser stayed on the phone for a few minutes which resulted in a paid call. That is only 1 example you provided and I sent thousands of calls in January.
In order to prove your point you should attach a call that is legitimate and shows calls not made in good faith as you allege. 
To address your claims please provide me the name of the voice analysis expert CJ used to determine the same person made the same calls. If there was somebody who called back within 30 days then that call would NOT be paid as per the advertisers terms which states that no calls will be paid if calling back within 30 days (some have short timeframes). If you are not using a certified voice analyzer then please tell me who at CJ or its partners has training to determine that voices are the same.
As for complete silence on the call, if an agent picks up the phone and there is complete silence then please provide me links to show where the agent is REQUIRED to stay on the phone for X amount of minutes to see if someone might actually be on the line. If the line is dead and the agent stays on the phone for several minutes and the call pays out THAT is the advertiser's problem with agents that need training. If the agent immediately hangs up after determining nobody is on the line then the call will NOT be paid since it is nowhere near long enough.
You finally say that some calls have a recording that recycled. There is no technology in the world that exists today that would allow someone to call in and force a line to stay open for an amount of minutes as you appear to say has happened. If someone disconnects the call on the other end then that is the end of the call. The caller has no power whatsoever to keep that line open and maintain a connection. That recording you sent was 56 minutes long and at points you can hear the agent typing. It is unknown what those other noises are. That would be best answered by the expert analyzer you probably did not hire to listen to that recording. Once the agent says bueno 3 times he probably hung up thus the call only lasted less than a minute and Rosetta Stone, which that call came from, is paid after a minimum of three minutes I believe. With that said, the call you sent as an example lasted less than the time required to credit and thus is a poor illustration of your attempts to make excuses. 
On 2-16-16 I received notice from CJ that my account was terminated because " For some calls they play music on hold background so the agent thinks that there is someone waiting on hold - Other calls they have a recording that just says "hello"...wait 2 seconds "hello" making it look like there is a bad connection" You make no mention of this claim in your reply. Why have you come up with yet ANOTHER excuse as to why I was suspended? On 2-17-16 I received this reply: Thank you on your response. We were able to confirm that call made for both advertisers were not made in good faith and did not qualify for the payment, therefore publisher commission was reversed back to the advertiser. All the calls were either made by the same person, or complete silence, there was no benefit to the advertiser from the calls they received.
In that email reply from CJ I receive yet ANOTHER different reason/excuse. Why so many different stories? It would be best to stick with one reason.
In December, 2015 I earned just under $2,000 from one advertiser, Paychex. Their accounting department failed to provide CJ with enough funds in early January, 2016, with which to pay me for my December leads. Therefore, the leads rolled over into February, 2016 before these allegations of fraud arose by Rosetta Stone. I have many days worth of Skype messages with James Nardell who is the Affiliate Manager for Paychex advising me that he has been in contact with CJ many times attempting to get me paid for those December leads. He received an email from CJ that stated "a couple of the leads" were fraudulent. A couple? Out of thousands? And the entire operation is shut down over a couple calls? So the other thousands of leads are disqualified over a couple? Ridiculous.
James also advised me that although their account was loaded with funds shortly after Jan 10, 2016, CJ refused to pay me for the leads generated in December and opted to roll those over to February.
Since these allegations of fraud are relating to leads generated in JANUARY, 2016 then that money rightfully earned in DECEMBER, 2015 should be paid to me immediately. Instead, CJ has not done so.
Telling me to refrain from legal action is a sad attempt to keep this from appearing in front of a judge. A personal is entitled to file a lawsuit if they feel they have been wronged or injured and leave it in the hands of a judge to determine their fate. 
I request your review, in cooperation with CJ, of the claims I made regarding the December, 2015 Paychex commissions not being paid due to Paychex lack of funds in their CJ escrow account. Once that is determined to be true, I would expect CJ to honor our agreement which was in full force in January, 2016 and to immediately provide me with that commissions rightfully earned and NOT in dispute.
Regards,
[redacted]

Dear Mr. F[redacted],
We apologizes for the inconvenience this has caused.  For direct customer support, please call ###-###-####, which is...

available 6AM –
5PM Pacific Time.  You can also email the
CJ Affiliate Support Center at [email protected].
To manually change your password, please log
onto your account and navigate to the “Account” tab.  From there, select the “Users” from the drop
down menu.  On that page, you can make
the update by selecting the pencil icon to the far right of your username.  You will then be prompted to enter in your
current login details and then be given access to make all necessary changes.
Thank you,
N[redacted]
Counsel
& Manger of Legal Affairs

Complaint: 11464901
I am rejecting this response because although CJ stated in their message that their Network Quality team "decided to approve and payout the commissions we earned", we did not receive all of the commissions we earned before our account was deactivated on April 4, 2016.We have attached a file obtained from CJ on April 3, 2016 (prior to the account deactivation).  It contains a list of all transactions with CJ and showing a total commission of $11,096.89.As of today we have only received $99.99 from CJ.  The remaining amount $10,996.90 was never received.
Regards,
[redacted]

Dear Mr. [redacted]:   Commission...

Junction, LLC, a Conversant company (“CJ”) was not obligated to pay out commissions if CJ has not yet received full payment from the advertiser, pursuant to the CJ Publisher Services Agreement (the “PSA”), which you agreed to when you created your free CJ publisher account on July 25, 2013. Under the PSA, Section 3(e), Facilitating Payment of Payouts, states the following:   CJ shall have no obligation to make payment of any Payouts for which CJ has not received payment from the relevant Advertiser of all monies due to CJ (including for all Payouts owed by such Advertiser to all of such Advertiser’s Publishers). You agree that CJ has the right, but not the obligation, to seek on behalf of you any and all amounts due from Advertisers, including, but not limited to Payouts. If CJ elects, in its own discretion, not to make payment to You for amounts not received from an Advertiser, those amounts shall not be included in the Minimum Balance Amount. Your recourse for any earned Payouts not paid to You shall be to make a claim against the relevant Advertiser, and CJ disclaims any and all liability for such payment.   Thus, CJ was not obligated to make such payments, and this payment dispute should have been handled between you and the advertiser directly.   Despite the above, CJ has contacted the advertiser regarding the payment dispute, and the advertiser will be making payments owed to CJ and you by the end of the week.  If you have any further comments or questions regarding this matter, please reach out to the advertiser directly.     Sincerely,     [redacted] Counsel & Manager of Legal Affairs

Complaint: 11090374
I am rejecting this response because:
Hello Cj, you have made a claim of me utilize clicksor/adoori but specifically assuming that I use pop unders. The brand does offer that as a promotional method buy mt website has utilized  banner promotions / ads as our promotional method which is also offered by clicksor/adoori. Your brand has not been proven that I am using pop unders. We can provide proof of our banner promotions / ads. Please further look into this. Thanks.
Regards,
O[redacted]

Complaint: 11464901
I am rejecting this response because:
 
Thank you for your message. We will contact the advertiser about the funds that they decided to withhold. However, we will need the advertiser's name, address, and contact information.  We will also need the precise amount of the commissions that we earned but were not paid by CJ because they were withheld by the advertiser, together with an itemized list of all affected transactions (including dates, order amounts, commission amounts, etc.).
 
Thank you for your consideration on this matter.
 
Regards,
[redacted]

Dear Mr. H[redacted]
Commission Junction, LLC, a Conversant company (“CJ”), maintains its stance
that your account was rightfully terminated and your commissions were
rightfully reversed to your advertisers pursuant to the CJ Publisher Services
Agreement (“PSA”) and the CJ PayPerCall Terms of Use (“TOU”).  Specifically, your account was deactivated as
a result of breaching Section 1(d)(ii) and 6 of the PSA and Section 5 of the
TOU.
 
As explained in the previous correspondence, your commissions were
rightfully reversed and your account was terminated for non bona fide
transaction, pursuant to PSA Sections 1(d)(ii) and Section (6), respectively.  Also, per Section 5 of the TOU, you agreed
that the commissions you may be paid would vary and be determined by a variable
of factors such as the quality of the call as determined by [Your] advertiser
and/or CJ.  Further, commissions
generated from calls that do not meet reasonable quality standards, as
determined by CJ, may be reversed in CJ’s sole discretion. The fact remains
that you have breached the PSA and TOU by engaging in fraudulent activity
regardless of the ratio of bone fide calls to fraudulent calls. The recording
we attached in our last correspondence is sufficient in itself to terminate
your account per Section 6(c), which states that any breach of the PSA is cause
for immediate termination. This is a precaution we make in order to deter publishers
from engaging in further fraudulent activity and is a matter we do not take
lightly.
 
In regards to your Paychex calls dating
back from December 2015, the CJ Network Quality team has determined another
example of fraudulent behavior because the caller engaged with the
representative appears to be the same person continuously reiterating false information,
requesting for information to be sent to him for review or requests for a local
contact to reach him. Therefore, the non-bona fide
transactions have been charged back as a result of the termination of your
account and your commissions were rightly withheld.  
 
In sum, CJ has acted within its rights
under the PSA and TOU, and if you choose to pursue this matter in court, CJ
will vehemently oppose the action and seek to collect attorney’s fees.
Sincerely,
 
 
 
N[redacted]
Counsel & Manager of Legal Affairs

On August
27, 2015, Commission Junction, Inc., a Conversant Company...

(“CJ”), informed you that
your publisher account is under investigation for potentially fraudulent
activity.  CJ maintains its stance that
your August commission was rightfully withheld pursuant to the CJ Publisher
Services Agreement (the “PSA”), which you agreed to when you created your free
CJ publisher account on April 15, 2013.  Responding
to allegations from you advertiser, the CJ Network Quality team is currently investigating
your account for possible fraudulent traffic and are awaiting a quality check
report from your advertiser regarding this traffic.
 
Under PSA
Section 2(b), Use of Links, a publisher represents and warrants that it uses
“ethical and legal business practices” and will “comply with the Advertisers’
Program Terms” and the PSA.  Further, CJ
must review and approve all publisher promotional activities, and the CJ Network
Quality team has the right to deactivate or terminate a publisher’s account for
“any suspected fraudulent, abusive or otherwise illegal content or activity.” Per
PSA Section 6(a), Term, CJ has the right to withhold Payouts while a
publisher’s account is under investigation. 
Further, under PSA Section 1(d)(ii), Non-Bona Fide Transactions, a
publisher “shall not earn Payouts for non-bona fide Transactions.”  Therefore, while this investigation is
underway, CJ has the right to suspend your account and withhold any payment that
may be a result of fraudulent activity. 
 
The CJ
Network Quality team will inform you of its decision once the investigation is
complete.  If CJ deems that your promotional
activities are inappropriate and a material breach of the PSA, your account
will be terminated, and your payment will be returned to your advertiser. If
the investigation and quality check find no fraudulent activity, the August
payout will be included in the September payout, including whatever else has
been locked and closed since the August payout.
 
Sincerely,
 
N[redacted]
Counsel
& Manager of Legal Affairs

Dear Mr. [redacted]  
It has come to my attention that your account with Commission Junction LLC (“CJ”)...

was recently deactivated on April 4, 2016.   CJ maintains its stance that your account was rightfully terminated pursuant to the CJ Publisher Service Agreement (“PSA”), which you agreed to when you created your free CJ publisher account on October 10, 2015.   Per Section 6, Term, Termination, Deactivation and Notices, CJ may terminate any publisher account for any reason, in “CJ’s sole discretion”, by providing the publisher with at least 15 days’ notice of termination.  Because of concerns regarding the legitimacy of traffic and transactions your site was generating, CJ’s Network Quality team (“NQ”) investigated your account.  Despite these concerns, NQ decided to approve and payout the commissions you earned; however, NQ determined that your account should be terminated.  Pursuant to Section 6 of the PSA, CJ provided you with notice of termination on March 20, 2016, and 15 days later, your account was rightfully terminated.   Ultimately, your account was rightfully terminated pursuant to the terms of the PSA.  You are directed to immediately refrain from filing a court claim or pursuing any other legal action, as CJ has acted within its contractual rights under the PSA.  CJ reserves all its rights in this matter.  Nothing in this response is intended to waive CJ’s rights, all of which are expressly reserved.     My best,   [redacted] Counsel & Manager of Legal Affairs

Complaint: 11483873
I am rejecting this response because:
Thank you for your response. I have been trying to get an answer from CJ about our commissions for 4 months and not until I opened a complaint with the Revdex.com we received a notification that our commissions are being paid this month.
I understand you cannot pay commissions if the advertiser has not funded the account but this was NOT the issue, the issue is that you ALLOW the advertiser to continue with their campaign without funds for Months which can cause loses for the affiliates that spend time and money promoting their content.
Your company has the obligation to protect your affiliates from advertisers that don't fund their account, specially if they have not done it for months at a time.
Before I close this case I want confirmation that your company will change (or address) current practices when advertisers stop funding their accounts to protect the work done from the affiliates. We need assurance from your company that this will not happen again in the future since we cannot contact the advertiser directly and we have made CJ aware of this. 
The advertiser has made it clear that any commissions inquiries have to be directed to CJ as your company is the one that pays them and they have nothing to do with it (As per  [redacted] from [redacted] at (###-###-####) Ext 573) 
Regards,
[redacted]

Dear Mr. Warders:
Commission Junction, LLC (“CJ”) reaffirms its position expressed in the previous response, and CJ maintains its stance that your account was rightfully
terminated for breaching the Publisher Services Agreement (the “PSA”).  CJ’s primary claim is not that you
used popunders, but that you used “Adoori,” a platform that is noncompliant
with CJ’s policies.  As you know, “Adoori” is also associated with
“Clicksor,”which is a banned/prohibited third party promotional platform in the
CJ network.  Further, even if “Adoori” was a compliant platform, you failed to
disclose this to CJ, as required in Section 2(e) of the PSA, which states that you "must fully and accurately disclose your use of a third
party technology…”  Thus, CJ rightfully terminated your account for breach of
the PSA.
 
With regards to reactivating your account, CJ’s
policy is that once a publisher is removed from the CJ network for
non-compliance, that publisher is not eligible to rejoin the platform.  Per Section 6(a)
of the PSA, if the PSA "is terminated based upon your breach, you shall not be eligible to enter into a new click-through Publisher
Service Agreement with CJ, and any attempt to do so shall be null and void.”  Therefore,
CJ has no obligation to reinstate your account, and your account will remain
deactivated until further notice.
 
Sincerely,
 
N[redacted]
Counsel & Manager of Legal Affairs
Attn:  Legal Affairs

Review: On 7/27/2015 I opened a business account with CJ affiliates on the

website http://www.cj.com/ The website is an affiliate network where

you promote advertisers and in return you receive commission for

promoting their products or services. I've successfully received two

paychecks from their company but on 11/17/2015 I received an email

inquiry from them regarding my account. I've generated $17,900 in

commission from November till now. They owe me $17,900 and before I

was to be paid they closed my account and said they aren't going to

pay me. I did further research on this company and found out a lot

of other users were getting their account closed and the website

refusing to pay them once they generated a lot of sales commissions.

I believe this is a fraud company that's scamming people out of

millions of dollars. This website reminded me of the scams similar

to those on the tv show American Greed. The scam works like this. A

website owner, blogger, celebrity signs up for an account on their

website. The user promotes their products and services to receive

commission. After about 2 months CJ.com closes the account and

refuses to pay the users thus making them millions of dollars.Desired Settlement: Pay the amount of $17,900 due.

Business

Response:

Dear Mr. W[redacted], Commission Junction, LLC, a Conversant company (“CJ”) maintains its stance that your publisher account was rightfully terminated and your commissions were rightfully withheld pursuant to the CJ Publisher Services Agreement (the “PSA”), which you agreed to when you created your free CJ publisher account on July 27, 2015. Under Section 6 Term, Termination, Deactivation and Notices, of the PSA, CJ may deactivate or terminate your account immediately for breach of the PSA. Under PSA Section 1(d)(ii), non-bona fide transactions made in bad faith by the publisher are a breach of the PSA, and the Advertiser has no obligation to pay commissions for such violations. Further, under PSA Section 2(b), Use of Links, a publisher represents and warrants that it uses “ethical and legal business practices” and will “comply with the Advertisers’ Program Terms” and the PSA. Responding to allegations of fraudulent activity from a number of your Advertisers, CJ’s Network Quality team investigated the validity of your leads and determined that these were non-bona fide transactions and in breach of the PSA, as a majority of your leads created fraudulent traffic that did not result in transactions for these Advertisers. Specifically, a large number of leads were self-reported and did not result in an actual conversions. Further, your use links on social media sites violates your Advertisers’ Program Terms and prevents your leads from being track-able and verifiable. Ultimately, these actions were in violation of the PSA, and CJ terminated your publisher account as a result. With regards to your request for payment of commissions, per the PSA Section 3(b), Charge-backs, “an Advertiser may apply, or CJ may apply, a debit to Your Account in an amount equal to a Payout previously credited to Your Account in circumstances of: . . . (iii) non-bona fide Transactions . . .” Under the PSA, advertisers are not required to pay for commissions from non-bona fide transactions, and CJ has the right to reverse the commissions from non-bona fide transactions. As such, CJ is under no obligation to credit your account for fraudulent leads, and these commissions will be returned to the Advertisers. You are free to contact your Advertisers directly to discuss the legitimacy of the leads, as an Advertiser can approve the leads independently. Sincerely, N[redacted]Counsel & Manager of Legal AffairsAttn: Legal Affairs30699 Russell Ranch Road, Suite 250Westlake Village, CA 91362

Review: I received an email from Commission Junction regarding promotional method and have responded promptly with my way of promoting site that was online advertising and social media. Then they deny to pay commission for August because of them finding irregularity in traffic. I told them that the only computer I use is to submit content to my site. They also told me that have two accounts and I do have two accounts but for two different sites that in there website says you can have multiple accounts. They also state that when a commission is closed they have to pay the publisher there commission. I just want the money that I have earned honestly and be in good faith with the company.Desired Settlement: I would like payment for August and further payment for other months and that account be able to insert adds on site and gain commission.

Business

Response:

On August

27, 2015, Commission Junction, Inc., a Conversant Company (“CJ”), informed you that

your publisher account is under investigation for potentially fraudulent

activity. CJ maintains its stance that

your August commission was rightfully withheld pursuant to the CJ Publisher

Services Agreement (the “PSA”), which you agreed to when you created your free

CJ publisher account on April 15, 2013. Responding

to allegations from you advertiser, the CJ Network Quality team is currently investigating

your account for possible fraudulent traffic and are awaiting a quality check

report from your advertiser regarding this traffic.

Under PSA

Section 2(b), Use of Links, a publisher represents and warrants that it uses

“ethical and legal business practices” and will “comply with the Advertisers’

Program Terms” and the PSA. Further, CJ

must review and approve all publisher promotional activities, and the CJ Network

Quality team has the right to deactivate or terminate a publisher’s account for

“any suspected fraudulent, abusive or otherwise illegal content or activity.” Per

PSA Section 6(a), Term, CJ has the right to withhold Payouts while a

publisher’s account is under investigation.

Further, under PSA Section 1(d)(ii), Non-Bona Fide Transactions, a

publisher “shall not earn Payouts for non-bona fide Transactions.” Therefore, while this investigation is

underway, CJ has the right to suspend your account and withhold any payment that

may be a result of fraudulent activity.

The CJ

Network Quality team will inform you of its decision once the investigation is

complete. If CJ deems that your promotional

activities are inappropriate and a material breach of the PSA, your account

will be terminated, and your payment will be returned to your advertiser. If

the investigation and quality check find no fraudulent activity, the August

payout will be included in the September payout, including whatever else has

been locked and closed since the August payout.

Sincerely,

N[redacted]

Counsel

& Manager of Legal Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10787661, and find that this resolution is satisfactory to me.

Regards,

A[redacted]