Commisso Giuseppe

Initial Business Response / [redacted] (1000, 17, 2016/02/26) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We sent an employee to the house to inspect the window for any defects. The window is built correctly and all factory weather strips are in... place. It is the our experence with these issues that installation is the problem. We conveyed this to the [redacted] . On reading her complain it seems that she is wanting something from [redacted] , not us. Have you contacted [redacted] on this matter? Initial Consumer Rebuttal / [redacted] (2000, 19, 2016/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally the voice of reason, which is why I contacted the [redacted] office to begin with, my complaint was [redacted] failure to respond to my emails. However, [redacted] is incorrect on one point. Someone from the store may have come to the house on the rare occasion we were away, and assessed the window from the outside, but the problem could not be viewed from there, and no one from the store has been here while we've been home. I find it strange that [redacted] should act this way. [redacted]

Initial Business Response /* (1000, 17, 2016/02/26) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We sent an employee to the house to inspect the window for any defects. The window is built correctly and all factory weather strips are in...

place. It is the our experence with these issues that installation is the problem. We conveyed this to the[redacted]. On reading her complain it seems that she is wanting something from [redacted], not us. Have you contacted [redacted] on this matter?
Initial Consumer Rebuttal /* (2000, 19, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally the voice of reason, which is why I contacted the [redacted] office to begin with, my complaint was [redacted] failure to respond to my emails. However, [redacted] is incorrect on one point. Someone from the store may have come to the house on the rare occasion we were away, and assessed the window from the outside, but the problem could not be viewed from there, and no one from the store has been here while we've been home. I find it strange that [redacted] should act this way. [redacted]