Common Sense Treatment

November 16, Revdex.com Complaint Department Ward Parkway, Suite Kansas City, MO Re: [redacted] ID [redacted] Dear [redacted] , Thank you for your email we received November 5, We appreciate once again the opportunity to respond [redacted] has attempted to return his used merchandise in an effort to "have the billing stopped and not to be billed again" Vita Craft has refused the shipment of ***'s cookware to them as an unauthorized shipment Celebrity will not accept the unauthorized shipment of his bakeware and cutlery The cookware that [redacted] purchased is Vita Craft’s Ultra Cookware Vita Craft has manufactured quality cookware like Ultra for years We are very confident in the quality of Ultra If a customer ever has a problem with any of our products, we provide customer service to resolve any issues We want to provide customer service to [redacted] to resolve any and all possible product issues, but we can only do what we are allowed to do by a customer Since [redacted] hung up on me in back in April, I have attempted several times to reach [redacted] by phone leaving voice messages I have not received any return calls back from *** As previously mentioned, [redacted] has not made a payment on his account since April He has defaulted his account at Celebrity Credit and is in collections Sincerely, Doug R [redacted] Customer Service

February 8, Revdex.comComplaint DepartmentWard Parkway, Suite 401Kansas City, MO Re: [redacted] *** ID [redacted] Dear [redacted] , Thank you for your email we received February 3, We appreciate the opportunity to respond Celebrity refunded $of the down payment on January 30, as agreedIf it will resolve and end this issue, Celebrity will refund the remaining $down payment and the cost of shipping (regular ground) the upgraded stems of crystal back to Celebrity once the crystal is received unbrokenSincerely, [redacted] ***Customer Service

March 29, Revdex.com Complaint Department Ward Parkway, Suite Kansas City, MO Re: [redacted] *** ID [redacted] Dear [redacted] , Thank you for your email we received March 22, We appreciate the opportunity to respond a second time Celebrity has received all of [redacted] and [redacted] 's merchandise back that they ordered We have written their account balance off with no further obligation Although there were costs for processing [redacted] and [redacted] 's order, Celebrity has refunded their $down payment Sincerely, Doug [redacted] Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

*** ***, ID ***, returned the upgraded stems of crystal to Celebrity China & Cookware on February 16, 2017. We refunded the remaining $which was the balance of her down payment. We also refunded to her the cost of sending the crystal back to us of $12.92. I just talked with *** to let her know we got her crystal and had refunded the rest of her down payment and shipping reimbursement. I also asked her to contact the Revdex.com to let you know as well. Thanks. *** ***Celebrity China & CookwareCustomer Service###-###-####, ext ***

Tell us why here...April 20,
Revdex.com
Complaint Department
Ward Parkway, Suite
Kansas City, MO
Re: *** ***
*** ID ***
Dear *** ***,
Thank
you for your email we received April 19, 2017.
We appreciate the opportunity to respond once again.
Celebrity has previously met with our scheduler who talked
with *** *** to insure that we communicate as clearly as possible
We have apologized to *** *** for any
misunderstanding
As part of our apology, Celebrity will send the pair of
24% leaded crystal wine goblets to *** *** that she had picked out.
Sincerely,
*** ***
Customer Service

June 6, Revdex.com Complaint Department Ward Parkway, Suite Kansas City, MO Re: *** *** ID ***
Dear *** ***, Thank you for your email we received May , 2017. We appreciate the opportunity to respond. The cookware that *** and her husband, ***, purchased is Vita Craft’s Ultra Cookware. Vita Craft has manufactured quality cookware like Ultra for over years. We are very confident in the quality of Ultra and how it performs. If a customer ever has a problem with any of our products, we provide customer service to resolve any issues *** and *** saw their Ultra cookware perform when they made their purchase. Their cookware is designed to cook waterless, greaseless, that is cooking vegetables without boiling in water and meats without frying in grease. As *** mentioned in her complaint, she didn't receive her cookware until months after her purchase. We realize it is difficult to remember everything from a demonstration that was seen or months earlier If *** is having issues with the waterless, greaseless cooking system, there's got to be a reason why. We have offered service to find out why the Ultra isn't working for her We do stand behind our products and welcome the opportunity to provide good customer service. We will contact *** again and hopefully she will allow us to help her Sincerely, Doug *** Customer Service

I am rejecting this response because:Yes I will send the bakewear and knives that was supposed to be free I will send it backI would like to have the billing stopped and not to be billed againAnd my credit cleared of this matter.Thank you
Regards,
*** ***

When speaking to the customer service rep, Doug ***, we went through "helpful hints" everything he had told me I was already doing and then someI've done some research and have found that I am not the only one who has had this problemThey advertise for waterless/greasless cookware but you have to use grease every time I cook, not just a little that is later suggested after you buy the product but a lotI'm not even using the cookware because of the extreme measures having to cook and clean with themWe are back to our old, cheap cookware that works 100% better than this $2,000+ setBy saying there is nothing wrong with the pans, that it's all my fault they don't workI don't see how it is my fault when I followed the videos and did everything discussed in helpful hintsI'm doing what they are instructing, the pans should work but they don't
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
This is inaccurate information. I did NOT request for my package to be shipped after February 9th. I stated that my address will be changing as of that date. They assured me it would be delivered by then. I then received a voicemail, which I saved, from doug stated that the package had still not been sent due to a shortage in the warehouse(which we were never made aware of). He stated that the package would be shipped out that day. I contacted Revdex.com of this and was advised that I am able to reject the package. The office at our apartments did advise us that the package was delivered after this, however there is no "[redacted]" on staff. Package was rejected by us and returned to UPS by front office of apartments. I do NOT wish to do any future business with Celebrity China. I was a refund of the deposit paid in JANUARY! I will not proceed with a solution from the company because I do not want their products. Regards, [redacted]Regards,[redacted]. Regards,
[redacted]

November 2, 2017   Revdex.com Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:  [redacted]               ID  [redacted]  ...

            Dear [redacted],   Thank you for your email we received October 31, 2017.  We appreciate the opportunity to respond.    [redacted] purchased cookware, bakeware, cutlery and china on February 22, 2017.  She also received a pair of Celebrity crystal champagne stems at the time of purchase.  [redacted] was approved for special financing where the rest of her merchandise would be shipped to her after she made 6 prompt consecutive monthly payments.    Our records show that [redacted] did not make all of her payments as agreed.  We show we made several calls to [redacted].  Although our records don't agree with [redacted]'s, we do agree with her last statement.  It is best that Celebrity and [redacted] not do business together.   We will refund $480.00 to [redacted] to end our business relationship with her.  Please notify us if acceptable.   Sincerely, Doug [redacted] Customer Service

March 29, 2017   Revdex.com Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:  [redacted]           ID  [redacted]                 Dear [redacted],   Thank you for your email we received March 22, 2017.  We appreciate the opportunity to respond a second time.    Celebrity has received all of  [redacted] and [redacted]'s merchandise back that they ordered.  We have written their account balance off with no further obligation.    Although there were costs for processing [redacted] and [redacted]'s order, Celebrity has refunded their $200 down payment.   Sincerely, Doug [redacted] Customer Service

March 30, 2017   Revdex.com Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:  [redacted]            ID  [redacted]       ...

          Dear [redacted],   Thank you for your email we received March 23, 2017.  We appreciate the opportunity to respond.    Our records show that we did contact [redacted] and her fiancé [redacted].  They were offered a pair of long stem toasting glasses as well as a 3 day, 2 night hotel getaway for attending a showcase of our products.   [redacted] and [redacted]  attended a showcase on March 21, 2017 and purchased a set of cookware, bakeware, kitchen tool set and cutlery.  [redacted] called Celebrity on March 22nd to cancel their order.  Our records also show [redacted] received a pair of toasting stems and the hotel getaway.    No one at Celebrity lied to [redacted].  With over 700 brides at this bridal show, we recognize the possibility that there could have been a misunderstanding with one bride.  We discussed this issue with the scheduler to insure that we communicate as clearly as possible.   Sincerely, [redacted] Customer Service

March 8, 2017   Revdex.com Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:  [redacted]                ID ...

[redacted]                      Dear [redacted],   Thank you for your email we received February 28, 2017.  We appreciate the opportunity to respond.    [redacted] purchased her order on January 24, 2017.  She requested that her merchandise be delivered after February 9, 2017 because they were moving.    [redacted]'s merchandise was shipped signature required and was delivered to her apartment office and signed for by "[redacted]".   We will contact [redacted] to resolve this issue to everyone's satisfaction.    Sincerely, Doug [redacted] Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

June 30, 2017   Revdex.com Complaint Department 8080 Ward Parkway, Suite 401 Kansas City, MO 64114   Re:  [redacted]            ID  [redacted]                 Dear [redacted],   Thank you for your email we received June 21 , 2017.  We appreciate the opportunity to respond once again.    Waterless, greaseless cookware has been around for decades.  [redacted]'s cookware, Vita Craft’s Ultra Cookware, is a proven product which I personally use and enjoy.   We need to provide service for [redacted] and her cookware to find out what is wrong.   Celebrity does stand behind our products and welcomes the opportunity to provide good customer service.  We will contact [redacted] again and hopefully she will allow us to help her.   Sincerely, Doug [redacted] Customer Service

October 30, 2015
Revdex.com
Complaint Department
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Re:  [redacted]                       ID...

[redacted]  
           
Dear [redacted],
Thank
you for your email we received October 21, 2015.  We appreciate the opportunity to respond. 
[redacted] and his fiancé
[redacted] placed an order with Celebrity on January 6, 2015.  They purchased a set of cookware, bakeware, and
cutlery.  Customers can pay for their
purchase by cash, check, a major credit card, or a payment plan.  [redacted] chose the payment plan and was
approved for financing.  All of their
merchandise was delivered to [redacted] and [redacted] by January 12, 2015.
Our records show that [redacted]
called in to Celebrity wanting to return his merchandise.  [redacted] said that he and [redacted] had broken
up. 
On March 18th, we were
notified by Vita Craft that they refused a shipment of [redacted]'s cookware to them
as an unauthorized shipment.  There was
no record of the bakeware or cutlery.  Apparently,
[redacted] kept the bakeware set and cutlery.
On April 30th, [redacted] sent an
email to Celebrity stating that he had returned the cookware.  I talked to [redacted] and told him that neither
Celebrity nor Vita Craft had his cookware and that Vita Craft had refused the delivery
of his cookware as an unauthorized shipment. [redacted] said he would check with
Federal Express, but he did not want to pay for the cookware anymore. 
Although [redacted] made his first
three payments as agreed in February, March and April, he has not made a
payment since April 23rd.  [redacted] has
defaulted on his account at Celebrity Credit and is in collections.
Since we received the Revdex.com
complaint, I have attempted to reach [redacted] by phone leaving a voice message.  I have not received a return call from [redacted].
Sincerely,
Doug
R[redacted]
Customer
Service

February 8, 2017 Revdex.comComplaint Department8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re:  [redacted]                 ID  [redacted]      ...

          Dear [redacted], Thank you for your email we received February 3, 2017.  We appreciate the opportunity to respond.    Celebrity refunded $200 of the down payment on January 30, 2017 as agreed. If it will resolve and end this issue, Celebrity will refund the remaining $100 down payment and the cost of shipping (regular ground) the 2 upgraded stems of crystal back to Celebrity once the crystal is received unbroken. Sincerely,[redacted]Customer Service

November 16, 2015
Revdex.com
Complaint Department
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Re:  [redacted]            ID
[redacted]  
           
Dear [redacted],
Thank
you for your email we received November 5, 2015.  We appreciate once again the opportunity to
respond. 
[redacted] has attempted to return his used merchandise
in an effort to "have the billing stopped and not to be billed
again".  Vita Craft has refused the
shipment of [redacted]'s cookware to them as an unauthorized shipment.  Celebrity will not accept the unauthorized shipment
of his bakeware and cutlery.
The cookware that [redacted] purchased is Vita Craft’s Ultra Cookware.  Vita Craft has manufactured quality cookware
like Ultra for 70 years.  We are very
confident in the quality of Ultra.  If a
customer ever has a problem with any of our products, we provide customer
service to resolve any issues.  We want
to provide customer service to [redacted] to resolve any and all possible product
issues, but we can only do what we are allowed to do by a customer.
Since [redacted] hung up on me in back in April, I have attempted
several times to reach [redacted] by phone leaving voice messages.  I have not received any return calls back
from [redacted]. 
As previously mentioned, [redacted] has not made a payment on his
account since April.  He has defaulted
his account at Celebrity Credit and is in collections.
Sincerely,
Doug R[redacted]
Customer
Service

I do not accept that this is resolved as I was not thonly one who was told this when the phone call came in , also there were 2 other couples the night we attended that were told the dame thing and yes there was a purchase made and cancelled the next day because the more I thought about it after we left I was more and more upset the a company would lie and tell us we won all this stuff and then when we get there its all a lie , so I cancelled the order because I did not want to spend my money with a company who is so deceptive and prays on newly imaged couples , I was not mistaken in my account of the phone call I have absolutely no reason to be up until the wedding fair I have never herd of this company nor do I care to do any knid of business with any company so deplorable as to lie to get people in there seats also I did not receive any toasting glasses and that so call hotel accommodations we are not going to use because we can book a stay cheaper thats all inclusive like I said there was nothing that they were honest about , they need to find out the man that was making the calls that evening and speak with him and play back the recorded conversation but I can't really expect them to honest about that either at the end of the day the man that spoke with and and then to my roommate lie while representing this company so this company should do what's right .
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]