Commons at Timber Creek in Cedar Mill

[redacted] and [redacted] , I am writing you, in regards to some recent issues, we have discussed regarding your residency here at the Commons at Timber Creek My hope is that we will find common ground, so as to enhance your experience, while residing in the Timber Creek community We recently had an in person meeting, with you, [redacted] , and also present was the assistant manager Brittany Your first point of interest was, you had been sent pictures of your new apartment which didn’t match your current apartment you moved into, and that you had the pictures on your phone to prove this Per our conversation, it was discovered, that we actually did not send you any pictures, and the pictures on your phone, were actually pictures you had taken during your tour As I stated, we prefer that prospects not take pictures on their own; allowing us to send you pictures and labeling which floor plans identified our pictures The reason we prefer this method, is because of the different floor plans, it’s easy for someone to become confused with each different floor plan Per your pictures, it was easy to see you had been in multiple apartments In addition, it appears through our email system, a conversation was first had regarding the Fairmont floor plan, which is a bedroom 1bathroom style Later you inquired about a bedroom bathroom apartment, for which we provided you a couple options and you chose [redacted] , regardless of differing opinions, whether there was confusion or not, you have made statements that very matter of fact are not true In a letter to our team you state, “I was promised a balcony, along with storage space out on the balcony.” “I was told my apartment would be on the second floor, surprise, it’s not.” [redacted] , at this time I would like to demonstrate, we told you specifically in emails, about the Kirkwood floor plan, you state, “I would like that one.” Not only did you select the Kirkwood floor plan, which is the current one you live in, we also stated it did not have a balcony, “It is square feet with a really big bedroom It doesn’t have a patio ” In addition, you are on the second floor/top floor No apartments are above you, and there is one flight of stairs required, to access your apartment I have enclosed copies of these emails, and a site map, demonstrating your apartment location In addition, you had stated in our conversation, had you been given an apartment with a patio, you wouldn’t need to place your charcoal barbeque at your front door; which we have requested you remove Again, per our conversation on July 8th, regardless of having a patio or not, charcoal barbeques, are not allowed on patios or entryways You venture on to make a point that you have, “extra fees that the office management is incapable of explaining.” [redacted] , again, I would like to recall our conversation again we had on July 8th I’m not sure why you were unclear about your unpaid charges I listed a very specific letter of your balance owing The letter stated, $was due for Pet rent; sent May 13, There was also a letter that specified the amount and charges, $127.02, due for late fees, and unpaid utilities; sent June 15, I have enclosed copies of these letters as well Upon our conversation today, I had requested again, a copy of the letter, [redacted] stated he had received, posting about it on google, July 11, 2015, “$due on June 19th; for a bounced check.” July 15, 2015, I wrote back, requesting the letter Your response was, to the idea that you were both so mad, you think it got thrown away Again, the balance due on June 19th, was for Late Fee/Utilities, in the amount of $ So to be crystal clear, I am reminding you that the copies of the letters are enclosed in this letter You have made a request that we reimburse you for your comforter that you state was destroyed in your apartment’s washer At this time, no reimbursement will be given as proper care for your comforter would not be effective given the size of the washer units inside your apartment Larger, industrial/front loaders, are recommended as the best practice, to ensure: cleaning efficiency and proper care for your linens [redacted] , your claim: “the property manager stated that he had no record of money orders that I had given to them for, ‘back fees,’ and they have no record of any notices,” is again, simply not truePlease recall, accurately, the assistant as a witness to our direct face to face meeting, I had looked at your ledger and noted you have paid with only money orders, as well as I read to you directly, the notice we posted on your door and what the balance owing was specifically for Again, I have enclosed a copy of the notices, which I have, consistently, stated to have on file; you have admitted to throwing your copy away [redacted] and [redacted] , multifamily managing, is a challenging industry We take pride working with the mindset, of, “this is where we work, and this is where people live.” It is with this mindset, which governs the process, for how we demonstrate compassion and the want, to resolve every issue that ever rises from our valued residents However, it is with paramount significance, we are given accurate information when challenges are brought to our attention Furthermore, equal respect and consideration, needs to be given to the management staff Erroneous statements and slander does not cure your concerns, especially when specific options were given up front and you made your own choices Please pay special close attention for what is stated in the form of notices, emails and conversations We are here to help you, but it is necessary that the information given to you is both absorbed and applied If you have any further questions, we are here for your benefit Please contact us at: [redacted] We appreciate your residency, Chris S [redacted] Property Manager Commons at Timber Creek

[redacted] and [redacted],
 
I am writing you, in regards to some recent issues, we have discussed regarding your residency here at the Commons at Timber Creek.  My hope is that we will find common ground, so as to enhance your experience, while residing in the Timber Creek...

community.
 
We recently had an in person meeting, with you, [redacted], and also present was the assistant manager Brittany.  Your first point of interest was, you had been sent pictures of your new apartment which didn’t match your current apartment you moved into, and that you had the pictures on your phone to prove this.  Per our conversation, it was discovered, that we actually did not send you any pictures, and the pictures on your phone, were actually pictures you had taken during your tour.  As I stated, we prefer that prospects not take pictures on their own; allowing us to send you pictures and labeling which floor plans identified our pictures.  The reason we prefer this method, is because of the 22 different floor plans, it’s easy for someone to become confused with each different floor plan.  Per your pictures, it was easy to see you had been in multiple apartments.  In addition, it appears through our email system, a conversation was first had regarding the Fairmont floor plan, which is a 2 bedroom 1bathroom style.  Later you inquired about a 2 bedroom 2 bathroom apartment, for which we provided you a couple options and you chose.  [redacted], regardless of differing opinions, whether there was confusion or not, you have made statements that very matter of fact are not true. 
 
In a letter to our team you state, “I was promised a balcony, along with storage space out on the balcony.”  “I was told my apartment would be on the second floor, surprise, it’s not.”
 
[redacted], at this time I would like to demonstrate, we told you specifically in emails, about the Kirkwood floor plan, you state, “I would like that one.”  Not only did you select the Kirkwood floor plan, which is the current one you live in, we also stated it did not have a balcony, “It is 877 square feet with a really big bedroom.  It doesn’t have a patio…” In addition, you are on the second floor/top floor.  No apartments are above you, and there is one flight of stairs required, to access your apartment.  I have enclosed copies of these emails, and a site map, demonstrating your apartment location.  In addition, you had stated in our conversation, had you been given an apartment with a patio, you
wouldn’t need to place your charcoal barbeque at your front door; which we have requested you remove.  Again, per our conversation on July 8th, regardless of having a patio or not, charcoal barbeques, are not allowed on patios or entryways. 
 
You venture on to make a point that you have, “extra fees that the office management is incapable of explaining.”  [redacted], again, I would like to recall our conversation again we had on July 8th.  I’m not sure why you were unclear about your unpaid charges.  I listed a very specific letter of your balance owing.  The letter stated, $2.00 was due for Pet rent; sent May 13, 2015.  There was also a letter that specified the amount and charges, $127.02, due for late fees, and unpaid utilities; sent June 15, 2015.  I have enclosed copies of these letters as well.  Upon our conversation today, I had requested again, a copy of the letter, [redacted] stated he had received, posting about it on google, July 11, 2015, “$180.00 due on June 19th; for a bounced check.”  July 15, 2015, I wrote back, requesting the letter.  Your response was, to the idea that you were both so mad, you think it got thrown away.  Again, the balance due on June 19th, was for Late Fee/Utilities, in the amount of $127.02.  So to be crystal clear, I am reminding you that the copies of the letters are enclosed in this letter.
 
You have made a request that we reimburse you for your comforter that you state was destroyed in your apartment’s washer.  At this time, no reimbursement will be given as proper care for your comforter would not be effective given the size of the washer units inside your apartment.  Larger, industrial/front loaders, are recommended as the best practice, to ensure: cleaning efficiency and proper care for your linens.
 
[redacted], your claim: “the property manager stated that he had no record of money orders that I had given to them for, ‘back fees,’ and they have no record of any notices,” is again, simply not true. Please recall, accurately, the assistant as a witness to our direct face to face meeting, I had looked at your ledger and noted you have paid with only money orders, as well as I read to you directly, the notice we posted on your door and what the balance owing was specifically for.  Again, I have enclosed a copy of the notices, which I have, consistently, stated to have on file; you have admitted to throwing your copy away.
 
[redacted] and [redacted], multifamily managing, is a challenging industry.  We take pride working with the mindset, of, “this is where we work, and this is where people live.”  It is with this mindset, which governs the process, for how we demonstrate compassion and the want, to resolve every issue that ever rises from our valued residents.  However, it is with paramount significance, we are given accurate information when challenges are brought to our attention.  Furthermore, equal respect and consideration, needs to be given to the management staff.  Erroneous statements and slander does not cure your
 
concerns, especially when specific options were given up front and you made your own choices.  Please pay special close attention for what is stated in the form of notices, emails and conversations.  We are here to help you, but it is necessary that the information given to you is both absorbed and applied.
 
If you have any further questions, we are here for your benefit.
 
Please contact us at:  [redacted]
 
We appreciate your residency,
 
 
 
Chris S[redacted]
Property Manager
Commons at Timber Creek