Commonwealth Custom Restoration, LLC

[redacted] or to Whom it may concern,In response to the complaint filed by our client whose work was (at the time) completed to his satisfaction.Our client hasn’t contacted us at all in regards to any of these issues a year and a half after we completed repairs to his homeWe do not claim to be perfect but we have always corrected our mistakes and left our clients satisfied.Our client had an insurance loss to his homeWe were called out on a Sunday to survey the damageUpon inspection, we did find a large water loss, but we also found a house that in many ways had been neglected for years, like; crayon, smoke and other marks on walls, wall trim missing, severe cobwebs and dust in portions of the home that were not part of this loss and drywall damage to the home unrelated to the loss(Please see Attached Pictures) The house at the time of inspection was heated by wood stove onlyThere was no visible mold upon inspection.Our client had an HVAC company come out and apparently told him the unit was full of moldHe conveyed this information to his insurance adjuster who had Commonwealth Custom Restoration LLC(CCR) get a second opinion from another HVAC companyAfter an inspection and a meeting with the adjuster, our client, CCR and the HVAC Technician, it was determined that the unit was just dirty and had not ben serviced or cleaned in quite some time but no mold was foundThe heat was turned on so the pipes wouldn’t freeze again, for the drywall mud and paintingFloor covering also has certain temperature requirements.The Product [redacted] was used to cover smoke stains, crayons, dirt and other colors to prime before paintingA plant based anti-microbial was used to treat the threat of mold, again there was no visible mold present.Most of the drywall was cut 1-feet up around the rooms with the exception of the laundry and kitchen which were cut to feet.Throughout the process of doing the restoration our client was very difficult to get a hold of, days on end would pass after leaving several massagesWe needed to discuss several things with him, mostly selections and the likeWhen doing insurance restoration there is a time limit to get the work done as insurance companies will give an agreed amount of time to get the repairs done as they usually have to pay for their client to stay somewhere else/meals out and do not want the extra time abusedIn this case, we understand our client had health issues and got back to us when he couldThis would be the reason he didn’t pick out his sink or faucetIt is very rare CCR would select any finish product for our clients unless necessaryIf he didn’t like it we would have changed it out for him, still willWe have not heard anything about this until now.The water heater was not covered by our client’s insurance company for whatever reasonIf it was, it would have been replaced.Our client was told by his insurance company to pay CCR his $deductible as his portion of his insurance loss (common practice)As we do with many clients (if we can afford it) we told him to keep it we also fixed several things in the home that were not related to the water loss as a way to give back to our client mostly drywall and cleaning issuesWe do not just slap paint over bad drywall joints or cracks that are part of the lossInsurance companies do not cover fixing restoration work that is not part of the lossIf Something has happened to them after we left all they have to do is call CCR and we will stand behind our work.We were very surprised to get this complaint (our first and only) and really do not think its warranted as we were never contacted by our client about any of his concernsPlease review before and after pictures attached to this emailIt is important to us that people see the difference and we do not think this case should be posted

*** *** or to Whom it may concern,In response to the complaint filed by our client whose work was (at the time) completed to his satisfaction.Our client hasn’t contacted us at all in regards to any of these issues a year and a half after we completed repairs to his home
We do not claim to be perfect but we have always corrected our mistakes and left our clients satisfied.Our client had an insurance loss to his homeWe were called out on a Sunday to survey the damageUpon inspection, we did find a large water loss, but we also found a house that in many ways had been neglected for years, like; crayon, smoke and other marks on walls, wall trim missing, severe cobwebs and dust in portions of the home that were not part of this loss and drywall damage to the home unrelated to the loss(Please see Attached Pictures) The house at the time of inspection was heated by wood stove onlyThere was no visible mold upon inspection.Our client had an HVAC company come out and apparently told him the unit was full of moldHe conveyed this information to his insurance adjuster who had Commonwealth Custom Restoration LLC(CCR) get a second opinion from another HVAC companyAfter an inspection and a meeting with the adjuster, our client, CCR and the HVAC Technician, it was determined that the unit was just dirty and had not ben serviced or cleaned in quite some time but no mold was foundThe heat was turned on so the pipes wouldn’t freeze again, for the drywall mud and paintingFloor covering also has certain temperature requirements.The Product Killz was used to cover smoke stains, crayons, dirt and other colors to prime before paintingA plant based anti-microbial was used to treat the threat of mold, again there was no visible mold present.Most of the drywall was cut 1-feet up around the rooms with the exception of the laundry and kitchen which were cut to feet.Throughout the process of doing the restoration our client was very difficult to get a hold of, days on end would pass after leaving several massagesWe needed to discuss several things with him, mostly selections and the likeWhen doing insurance restoration there is a time limit to get the work done as insurance companies will give an agreed amount of time to get the repairs done as they usually have to pay for their client to stay somewhere else/meals out and do not want the extra time abusedIn this case, we understand our client had health issues and got back to us when he couldThis would be the reason he didn’t pick out his sink or faucetIt is very rare CCR would select any finish product for our clients unless necessaryIf he didn’t like it we would have changed it out for him, still willWe have not heard anything about this until now.The water heater was not covered by our client’s insurance company for whatever reasonIf it was, it would have been replaced.Our client was told by his insurance company to pay CCR his $deductible as his portion of his insurance loss (common practice)As we do with many clients (if we can afford it) we told him to keep it we also fixed several things in the home that were not related to the water loss as a way to give back to our client mostly drywall and cleaning issuesWe do not just slap paint over bad drywall joints or cracks that are part of the lossInsurance companies do not cover fixing restoration work that is not part of the lossIf Something has happened to them after we left all they have to do is call CCR and we will stand behind our work.We were very surprised to get this complaint (our first and only) and really do not think its warranted as we were never contacted by our client about any of his concernsPlease review before and after pictures attached to this emailIt is important to us that people see the difference and we do not think this case should be posted

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] To the Revdex.com service Center Virginia My name is [redacted]
I am writing this letter In response to the letter I received on Saturday
12/10/2016 saying my deadline is up for my 7 days I did not receive the
response letter until Thursday the 12/08/2016 I have no control over mail
delivery being slow at this time of year due maybe to overload or whatever
happened I hope you will take this into consideration I am sending my response
letter with this.  fax Thank You Truly
Yours [redacted]/11/2016I am writing you to officially reject the reply of the
business in this case. I am not arguing that some work was completed at mv
home. I am arguing the quality. Commonwealth custom restoration (CCR) claims I
was satisfied and did not communicate mydispleasure in their workmanship. I
did in fact do so. CCR says that my home was a mess. This is irrelevant to the
fact that they should have done an acceptable job. CCR claims they know what
other contractors told me when they do not. I had another HVAC company come out
to evaluate my system. CCR claims. lt was hard to get in touch with me. I was
in and out of the hospital with severe medical issues. This, again, should not
be a reason for sub standard work. The $500 deductible issue is irrelevant and
is being reported to the  insurance
board. Once again, I would like to have mv work completed up to standard. A.s
you can see by the images I sent, it is not

[redacted] or to Whom it may concern,In response to the complaint filed by our client whose work was (at the time) completed to his satisfaction.Our client hasn’t contacted us at all  in regards to any of these issues a year and a half after we completed repairs to his home....

We do not claim to be perfect but we have always corrected our mistakes and left our clients satisfied.Our client had an insurance loss to his home. We were called out on a Sunday to survey the damage. Upon inspection, we did find a large water loss, but we also found a house that in many ways had been neglected for years, like; crayon, smoke and other marks on walls, wall trim missing, severe cobwebs and dust in portions of the home that were not part of this loss and drywall damage to the home unrelated to the loss. (Please see Attached Pictures) The house at the time of inspection was heated by wood stove only. There was no visible mold upon inspection.Our client had an HVAC company come out and apparently told him the unit was full of mold. He conveyed this information to his insurance adjuster who had Commonwealth Custom Restoration LLC. (CCR) get a second opinion from another HVAC company. After an inspection and a meeting with the adjuster, our client, CCR and the HVAC Technician, it was determined that the unit was just dirty and had not ben serviced or cleaned in quite some time but no mold was found. The heat was turned on so the pipes wouldn’t freeze again, for the drywall mud and painting. Floor covering also has certain temperature requirements.The Product [redacted] was used to cover smoke stains, crayons, dirt and other colors to prime before painting. A plant based anti-microbial was used to treat the threat of mold, again there was no visible mold present.Most of the drywall was cut 1-2 feet up around the rooms with the exception of the laundry and kitchen which were cut to 4 feet.Throughout the process of doing the restoration our client was very difficult to get a hold of, days on end would pass after leaving several massages. We needed to discuss several things with him, mostly selections and the like. When doing insurance restoration there is a time limit to get the work done as insurance companies will give an agreed amount of time to get the repairs done as they usually have to pay for their client to stay somewhere else/meals out and do not want the extra time abused. In this case, we understand our client had health issues and got back to us when he could. This would be the reason he didn’t pick out his sink or faucet. It is very rare CCR would select any finish product for our clients unless necessary. If he didn’t like it we would have changed it out for him, still will. We have not heard anything about this until now.The water heater was not covered by our client’s insurance company for whatever reason. If it was, it would have been replaced.Our client was told by his insurance company to pay CCR his $500.00 deductible as his portion of his insurance loss (common practice). As we do with many clients (if we can afford it) we told him to keep it we also fixed several things in the home that were not related to the water loss as a way to give back to our client mostly drywall and cleaning issues. We do not just slap paint over bad drywall joints or cracks that are part of the loss. Insurance companies do not cover fixing restoration work that is not part of the loss. If Something has happened to them after we left all they have to do is call CCR and we will stand behind our work.We were very surprised to get this complaint (our first and only) and really do not think its warranted as we were never contacted by our client about any of his concerns. Please review before and after pictures attached to this email. It is important to us that people see the difference and we do not think this case should be posted.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
To the Revdex.com service Center Virginia My name is [redacted]
I am writing this letter In response to the letter I received on Saturday
12/10/2016 saying my deadline is up for my 7 days I did not receive the
response letter until Thursday the 12/08/2016 I have no control over mail
delivery being slow at this time of year due maybe to overload or whatever
happened I hope you will take this into consideration I am sending my response
letter with this.  fax Thank You Truly
Yours [redacted]/11/2016I am writing you to officially reject the reply of the
business in this case. I am not arguing that some work was completed at mv
home. I am arguing the quality. Commonwealth custom restoration (CCR) claims I
was satisfied and did not communicate mydispleasure in their workmanship. I
did in fact do so. CCR says that my home was a mess. This is irrelevant to the
fact that they should have done an acceptable job. CCR claims they know what
other contractors told me when they do not. I had another HVAC company come out
to evaluate my system. CCR claims. lt was hard to get in touch with me. I was
in and out of the hospital with severe medical issues. This, again, should not
be a reason for sub standard work. The $500 deductible issue is irrelevant and
is being reported to the  insurance
board. Once again, I would like to have mv work completed up to standard. A.s
you can see by the images I sent, it is not

[redacted] or to Whom it may concern,In response to the complaint filed by our client whose work was (at the time) completed to his satisfaction.Our client hasn’t contacted us at all  in regards to any of these issues a year and a half after we completed repairs to his home. We do not claim...

to be perfect but we have always corrected our mistakes and left our clients satisfied.Our client had an insurance loss to his home. We were called out on a Sunday to survey the damage. Upon inspection, we did find a large water loss, but we also found a house that in many ways had been neglected for years, like; crayon, smoke and other marks on walls, wall trim missing, severe cobwebs and dust in portions of the home that were not part of this loss and drywall damage to the home unrelated to the loss. (Please see Attached Pictures) The house at the time of inspection was heated by wood stove only. There was no visible mold upon inspection.Our client had an HVAC company come out and apparently told him the unit was full of mold. He conveyed this information to his insurance adjuster who had Commonwealth Custom Restoration LLC. (CCR) get a second opinion from another HVAC company. After an inspection and a meeting with the adjuster, our client, CCR and the HVAC Technician, it was determined that the unit was just dirty and had not ben serviced or cleaned in quite some time but no mold was found. The heat was turned on so the pipes wouldn’t freeze again, for the drywall mud and painting. Floor covering also has certain temperature requirements.The Product [redacted] was used to cover smoke stains, crayons, dirt and other colors to prime before painting. A plant based anti-microbial was used to treat the threat of mold, again there was no visible mold present.Most of the drywall was cut 1-2 feet up around the rooms with the exception of the laundry and kitchen which were cut to 4 feet.Throughout the process of doing the restoration our client was very difficult to get a hold of, days on end would pass after leaving several massages. We needed to discuss several things with him, mostly selections and the like. When doing insurance restoration there is a time limit to get the work done as insurance companies will give an agreed amount of time to get the repairs done as they usually have to pay for their client to stay somewhere else/meals out and do not want the extra time abused. In this case, we understand our client had health issues and got back to us when he could. This would be the reason he didn’t pick out his sink or faucet. It is very rare CCR would select any finish product for our clients unless necessary. If he didn’t like it we would have changed it out for him, still will. We have not heard anything about this until now.The water heater was not covered by our client’s insurance company for whatever reason. If it was, it would have been replaced.Our client was told by his insurance company to pay CCR his $500.00 deductible as his portion of his insurance loss (common practice). As we do with many clients (if we can afford it) we told him to keep it we also fixed several things in the home that were not related to the water loss as a way to give back to our client mostly drywall and cleaning issues. We do not just slap paint over bad drywall joints or cracks that are part of the loss. Insurance companies do not cover fixing restoration work that is not part of the loss. If Something has happened to them after we left all they have to do is call CCR and we will stand behind our work.We were very surprised to get this complaint (our first and only) and really do not think its warranted as we were never contacted by our client about any of his concerns. Please review before and after pictures attached to this email. It is important to us that people see the difference and we do not think this case should be posted.