Commonwealth Financial Services

To whom it may concern, The last time Mr [redacted] had his coach on our lot was the day that he took deliveryWe have tried to address his every concernWe set short notice appointments for him on two different occasions to address his concerns and he did not show or call to cancelThe last time he called, we had a back log of weeks which is in the industry and he got very angry and lashed out at different employeesWe have tried to help him every timeWe have been in business for more than years and we have a very loyal following of customers, many of which are and time repeat buyersWe try very hard to treat everyone with the same great serviceThe fact the we put him ahead of the line two different times and he never called or showed up is not Dick Gores FaultWe are sorry if he feels otherwise but we have triedSometimes it is not possible to please every customer but we do try toThank you, [redacted] ***, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting the response because the business has still not responded to all the issues I have presented to them during my initial and second responseMy questions and concerns are still going unanswered.They still have not provided me with a list of issues the submitted to warranty to repair and what warranty will cover and what they have deemed uncovered for the business to coverThey have also not provided me with the list of repairs and replacement they are doingHow can I compare and make sure nothing is being missed that their techs and I compiledThe business states they are replacing a tv but they have not been clear which tvIs this the missing 40" that came with my brand new rv that was missing due to a theft that occurred on their lot prior to my purchase or are they finally buying a replacement of my personal brand new tv that their tech brokeWhen is my entertainment system going to be hooked up I bought the unit Novand have never been able to use itWhat about my my ac units that are spitting out pieces of black plastic that have been provided to [redacted] in service and are not sealed properlyThe ac is not working in rooms still because of this and is would be nice to be cool in everyoneThe awning still leaks and I have been informing them of this since day I am very concerned about the financial documents that show completely different figures on the purchase paid! The business also states they are waiting on parts yet I have been informed they have all arrived so when will the techs be out here to complete all the repairs since both of their techs stated they can all been completed on sitePlease answer all of my questions so that I can be sure all of the repairs and replacements are completed Regards, [redacted] ***