Commonwealth Pain & Spine

Complaint: [redacted] I am rejecting this response because it cannot be confirmed the invoices were ever sent outYour billing department claims to have mailed them outThey were never sent certified to guarantee delivery [redacted] Hospital used the same address and I conveniently received and paid their invoicesEars & Hearing claimed they cannot contact all clients because they have so manyDo you not think a hospital has just as many if not more patients to contact for billing issues? Part of your policy should include reaching out to clientsI find this in today's world very unacceptable It is also convenient that the same thing happened to a friend, also living in PalestineHer son was born two months before mine and has gone through the exact same thing with Ears and HearingThis for sure tells me that y'all are not sending out your invoicesAnd to ruin our credit, because "calling clients isn't in your practice" is absolutely ridiculousWe both pay our bills and have not had this happen beforeIt is not appreciated at all Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the terms that we are not billed again in the future and nothing negative is reported to any credit agencies Regards, [redacted]

The customer received a zero bill sent out to them on January 9, showing her account with a zero balance They no longer have a balance with *** * *** *** Let me know if you need any other information regarding this accountThank you*** ***
*** ***

Account written off Zero receipt mailed out to *** * ***, showing account with a zero balance.Thank you

Most states have a statue requiring universal newborn hearing screeningSince October 1, 2000, the state of *** newborn hearing screening has been required, unless the parent objects for all newborns in ***The parents were given a consent form and a demographics form to complete in order
for Ears & Hearing, PA to perform the newborn hearing screen test which they completed and signed which I have includedTheir insurance was filed with any payment going directly to them as we are not currently contracted with *** BlueDad did call us on November 9, and this was explained to him at that time and he said that he would be sending in a paymentUnfortunately the account remained unpaid and no further communication was ever receivedThe account was sent to collections on February 16, Due to the financial hardships expressed by the parents Ears & Hearing, PA will have the account removed from collections and they will have no balanceThank you. *** *** *** ***

Ears & Hearing, PA sent out invoices to *** *** for her newborn infant's hearing screen. We also filed a claim with her insurance as a courtesy as we are not contracted with Aetna InsuranceAccording to Aetna that claim processed and it was applied to the family
deductible.After there was no response to the invoices the account was forwarded to our outside collection agency, MPB Merchants & professional Credit Bureau on October 20, 2016.None of the invoices were ever returned to Ears & Hearing, PA and Idid confirm the address we sent them to as correct when *** *** called our office January 19, which was the first communication from ** *** to this office.It is not the policy of Ears & Hearing, PA to call patients for debts owed, those accounts that have no communication and are extremely past due are referred out to our collection agency, MPB.Let me know If you have any questions, regarding this account.Sincerely,

Complaint: [redacted]
I am rejecting this response because it cannot be confirmed the invoices were ever sent out. Your billing department claims to have mailed them out. They were never sent certified to guarantee delivery. [redacted] Hospital used the same address and I conveniently received and paid their invoices. Ears & Hearing claimed they cannot contact all clients because they have so many. Do you not think a hospital has just as many if not more patients to contact for billing issues? Part of your policy should include reaching out to clients. I find this in today's world very unacceptable.
It is also convenient that the same thing happened to a friend, also living in Palestine. Her son was born two months before mine and has gone through the exact same thing with Ears and Hearing. This for sure tells me that y'all are not sending out your invoices. And to ruin our credit, because "calling clients isn't in your practice" is absolutely ridiculous. We both pay our bills and have not had this happen before. It is not appreciated at all.
Regards, [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on the terms that we are not billed again in the future and nothing negative is reported to any credit agencies. 
Regards,
[redacted]