Commonwealth Proper

May 24, 2016I am responding to the Revdex.com complaint that we received last week, ID# [redacted] I would like to address this compliant in full and explain our position, supported by the enclosed evidence.Background Commonwealth Proper (or CMMP) is a custom shirt and suiting business founded in and based in Philadelphia, PAWe have a retail store and showroom located at [redacted] **Philadelphia, PA ***, as well as a satellite location in Atlanta, GACustomers typically make appointments to meet one-on-one with one of our salespersons, or Wardrobe AdvisersWe sell ready-to-wear apparel and accessories at the store as well as custom suits and shirts.Custom orders are placed with our suppliers within several days of the sale and typically take 6-weeks for delivery until the first fitting of all custom suits/blazers/pants and weeks for custom shirtsCustomers must pay at least 50% deposit of each invoice at the time of sale and all sales of custom garments are final at the time of SaleThis policy is posted at our showroom, is verbally told to our customers, and is written on the receipt of each sale, which is emailed to the customer directly after the initial sales deposit.We notify our custom clients when their garments arrive from our manufacturers and set a follow up appointment for a fittingIf the garment fits perfectly at the first fitting, the customer will then leave with the garmentIf additional alterations need to be made, our Wardrobe Advisors will chalk and pin the garment and our tailors will perform any necessary alterations to the garment, which typically takes another weekCommonwealth Proper covers the cost of these initial alterationsThen we will schedule the client for a final fitting of the garment and they will take possession of the goods, provided their balance has been paid in fullThis is standard practice in the industry, as is our policy that "all sales on custom garments are final"The Complaint The client in this transaction scheduled an appointment at our Philadelphia Showroom for Friday, August 21st at 4:30pm through [redacted] , our online scheduling systemA Commonwealth Proper Wardrobe Advisor contacted the client via email the day before the appointment to confirm and to find out what the client was interested in orderingIn the ensuing email conversation, the client informed us that he was specifically looking for one charcoal and one navy suit that he could wear throughout the whole yearHe did not mention he needed any of these for an event on a specific date.The client arrived alone for his appointment on Friday, August 21st at 4:30pm, and ten minutes following his arrival, a female associate of the client arrivedThe associate is the one who ultimately paid for the garments and is the one that registered the Revdex.com complaintOur Wardrobe Advisor informed both about CMMP pricing, process and timing, as well as the fact that CMMP cannot guarantee rush dates for any event, that all sales on custom garments are final and that CMMP cannot accept returns or refunds once a client pays for a garment as we must cut the fabric and put it into production, and it is being built specifically for that person's measurements.Our Wardrobe Advisor spent the next two hours with them selecting the fabrics for the Order, taking measurements, and going Over Order details and pricingAs the appointment was Wrapping up, the associate informed us that she would be paying for this order and that, if possible, she would like for him to have at least one Suit for an event on October 2, Our Wardrobe Advisor then told her that CMMP was not currently placing any rush orders due to high volume in production and the holiday break for Our garment suppliersOur Wardrobe Advisor also informed them that, even if CMMP could rush the garment, we would not be able to guarantee her the garments in time because it would be cutting it too close to the event dateWe explained to her again about the timing and process, and she indicated that she understood and proceeded to pay for the two suits and two shirts in fullCMMP immediately emailed her a receipt of the sale, which included our return policy.The following Monday, August 24th, as a courtesy, our Wardrobe Advisor emailed the client to confirm that CMMP was proceeding with the Order even if we most likely would not be completing the garments in time for the requested October 2nd dateThe client responded that evening, thanking our Wardrobe Advisor for her honesty, that he was aware of the timeline, and confirmed his order details.On Tuesday morning, August 25th, the associate called CMMP asking to speak with our Wardrobe Advisor, who told her the same thing she had told the client the day before about understanding the delivery timeframe and confirming the Order detailsThe associate confirmed via telephone and that she was okay for CMMP to put the order in productionImmediately after this Tuesday AM phone call, our Wardrobe Advisor placed all the orders with our suppliersCMMP had given these clients the courtesy of confirming order details and timeframe, when it is normally our policy to simply submit orders as they are taken and paid for.That same afternoon, the associate called CMMP again asking to speak with our Wardrobe AdvisorThis time, the associate mentioned that she was at a tailor who would be able to deliver a suit in time for the event and wanted to cancel her order and be refunded the full cost of the orderOur Wardrobe Advisor informed her that the orders were already placed and that, once the orders are paid for, CMMP cannot cancel and or refund the sale as our receipt of purchase clearly states that sales on all custom garments are final.The following day, the associate emailed our Wardrobe Advisor regarding a refundHer emails tell a fabricated version of what happened (there was never any written promise of guaranteeing the garments would be ready for the event)Furthermore, the associate's assertion that the suits might not be ready in time for the event in no way justifies cancelling the entire order - and indeed flies in the face of logic - as the client couldn't possibly wear both suits and shirts to the event in any caseSimply because the associate decided to buy from another tailor who promised delivery in time for the event in no way justifies her ability to cancel an order that we had already placed into production.The associate then retained a lawyer who contacted us and requested that we not contact the client or associate directlyThe associate disputed the order through her credit card company, and, as is customary in the industry, the funds related to the sale were removed from our bank and held until the dispute was resolved.This dispute lasted over six months, as the associate challenged and re-challenged the dispute Several times through her credit card company, making various unsubstantiated claimsDuring this time, the garments for the client were completed, and CMMP delivered all of the garments directly to client via courier (and in time for the October 2nd date of the event in question)After his office initially accepted delivery, the client returned the suits to us the same day.On March 3, 2016, our credit processor found in our favor and the funds were released into our accountAt this time, we contacted the client's lawyer to let the client and associate know that the garments were ready for delivery/pickupIn late May, 2016, the client and associate finally came to our store in May to pick up the purchased garmentsAt that time, the company CEO and CFO personally spoke with the client and associate to express regret for the unfortunate incident and attempted to address the client's unhappiness with their experienceWe offered to fit and tailor the suits at no charge, but the client and associate both refusedWe also sent a follow up email mentioning that if client wanted to submit a bill for tailoring and fitting the suits from another tailor, that CMMP would be happy to reimburse the client and associate for the additional costWe've done our best to mollify and appease the client and associate, but they have chosen a different route and are attempting to damage our reputation rather than reach a mutual understanding and work with us to tailor the garments.In short, Commonwealth Proper did what we could to make the client and associate happy and We fulfilled our end of the contractAll attempts to satisfy the client and associate have been rebuffed and the garments have been taken possession of, so we do not agree or submit to the client's desire for a full refund of the purchase.We are considered by many to be the finest tailors in Philadelphia and have received multiple awards from [redacted] ***, [redacted] Magazine and [redacted] .Best Regards,Craig SEsqCEO,

May 24, 2016I am responding to the Revdex.com complaint that we received last week, ID#***I would like to address this compliant in full and explain our position, supported by the enclosed evidence.Background Commonwealth Proper (or CMMP) is a custom shirt and suiting business founded in and
based in Philadelphia, PAWe have a retail store and showroom located at *** *** **Philadelphia, PA ***, as well as a satellite location in Atlanta, GACustomers typically make appointments to meet one-on-one with one of our salespersons, or Wardrobe AdvisersWe sell ready-to-wear apparel and accessories at the store as well as custom suits and shirts.Custom orders are placed with our suppliers within several days of the sale and typically take 6-weeks for delivery until the first fitting of all custom suits/blazers/pants and weeks for custom shirtsCustomers must pay at least 50% deposit of each invoice at the time of sale and all sales of custom garments are final at the time of SaleThis policy is posted at our showroom, is verbally told to our customers, and is written on the receipt of each sale, which is emailed to the customer directly after the initial sales deposit.We notify our custom clients when their garments arrive from our manufacturers and set a follow up appointment for a fittingIf the garment fits perfectly at the first fitting, the customer will then leave with the garmentIf additional alterations need to be made, our Wardrobe Advisors will chalk and pin the garment and our tailors will perform any necessary alterations to the garment, which typically takes another weekCommonwealth Proper covers the cost of these initial alterationsThen we will schedule the client for a final fitting of the garment and they will take possession of the goods, provided their balance has been paid in fullThis is standard practice in the industry, as is our policy that "all sales on custom garments are final"The Complaint The client in this transaction scheduled an appointment at our Philadelphia Showroom for Friday, August 21st at 4:30pm through ***, our online scheduling systemA Commonwealth Proper Wardrobe Advisor contacted the client via email the day before the appointment to confirm and to find out what the client was interested in orderingIn the ensuing email conversation, the client informed us that he was specifically looking for one charcoal and one navy suit that he could wear throughout the whole yearHe did not mention he needed any of these for an event on a specific date.The client arrived alone for his appointment on Friday, August 21st at 4:30pm, and ten minutes following his arrival, a female associate of the client arrivedThe associate is the one who ultimately paid for the garments and is the one that registered the Revdex.com complaintOur Wardrobe Advisor informed both about CMMP pricing, process and timing, as well as the fact that CMMP cannot guarantee rush dates for any event, that all sales on custom garments are final and that CMMP cannot accept returns or refunds once a client pays for a garment as we must cut the fabric and put it into production, and it is being built specifically for that person's measurements.Our Wardrobe Advisor spent the next two hours with them selecting the fabrics for the Order, taking measurements, and going Over Order details and pricingAs the appointment was Wrapping up, the associate informed us that she would be paying for this order and that, if possible, she would like for him to have at least one Suit for an event on October 2, Our Wardrobe Advisor then told her that CMMP was not currently placing any rush orders due to high volume in production and the holiday break for Our garment suppliersOur Wardrobe Advisor also informed them that, even if CMMP could rush the garment, we would not be able to guarantee her the garments in time because it would be cutting it too close to the event dateWe explained to her again about the timing and process, and she indicated that she understood and proceeded to pay for the two suits and two shirts in fullCMMP immediately emailed her a receipt of the sale, which included our return policy.The following Monday, August 24th, as a courtesy, our Wardrobe Advisor emailed the client to confirm that CMMP was proceeding with the Order even if we most likely would not be completing the garments in time for the requested October 2nd dateThe client responded that evening, thanking our Wardrobe Advisor for her honesty, that he was aware of the timeline, and confirmed his order details.On Tuesday morning, August 25th, the associate called CMMP asking to speak with our Wardrobe Advisor, who told her the same thing she had told the client the day before about understanding the delivery timeframe and confirming the Order detailsThe associate confirmed via telephone and that she was okay for CMMP to put the order in productionImmediately after this Tuesday AM phone call, our Wardrobe Advisor placed all the orders with our suppliersCMMP had given these clients the courtesy of confirming order details and timeframe, when it is normally our policy to simply submit orders as they are taken and paid for.That same afternoon, the associate called CMMP again asking to speak with our Wardrobe AdvisorThis time, the associate mentioned that she was at a tailor who would be able to deliver a suit in time for the event and wanted to cancel her order and be refunded the full cost of the orderOur Wardrobe Advisor informed her that the orders were already placed and that, once the orders are paid for, CMMP cannot cancel and or refund the sale as our receipt of purchase clearly states that sales on all custom garments are final.The following day, the associate emailed our Wardrobe Advisor regarding a refundHer emails tell a fabricated version of what happened (there was never any written promise of guaranteeing the garments would be ready for the event)Furthermore, the associate's assertion that the suits might not be ready in time for the event in no way justifies cancelling the entire order - and indeed flies in the face of logic - as the client couldn't possibly wear both suits and shirts to the event in any caseSimply because the associate decided to buy from another tailor who promised delivery in time for the event in no way justifies her ability to cancel an order that we had already placed into production.The associate then retained a lawyer who contacted us and requested that we not contact the client or associate directlyThe associate disputed the order through her credit card company, and, as is customary in the industry, the funds related to the sale were removed from our bank and held until the dispute was resolved.This dispute lasted over six months, as the associate challenged and re-challenged the dispute Several times through her credit card company, making various unsubstantiated claimsDuring this time, the garments for the client were completed, and CMMP delivered all of the garments directly to client via courier (and in time for the October 2nd date of the event in question)After his office initially accepted delivery, the client returned the suits to us the same day.On March 3, 2016, our credit processor found in our favor and the funds were released into our accountAt this time, we contacted the client's lawyer to let the client and associate know that the garments were ready for delivery/pickupIn late May, 2016, the client and associate finally came to our store in May to pick up the purchased garmentsAt that time, the company CEO and CFO personally spoke with the client and associate to express regret for the unfortunate incident and attempted to address the client's unhappiness with their experienceWe offered to fit and tailor the suits at no charge, but the client and associate both refusedWe also sent a follow up email mentioning that if client wanted to submit a bill for tailoring and fitting the suits from another tailor, that CMMP would be happy to reimburse the client and associate for the additional costWe've done our best to mollify and appease the client and associate, but they have chosen a different route and are attempting to damage our reputation rather than reach a mutual understanding and work with us to tailor the garments.In short, Commonwealth Proper did what we could to make the client and associate happy and We fulfilled our end of the contractAll attempts to satisfy the client and associate have been rebuffed and the garments have been taken possession of, so we do not agree or submit to the client's desire for a full refund of the purchase.We are considered by many to be the finest tailors in Philadelphia and have received multiple awards from *** ***, *** Magazine and ***.Best Regards,Craig SEsqCEO,

May 24, 2016I am responding to the Revdex.com complaint that we received last week, ID#[redacted]. I would like to address this compliant in full and explain our position, supported by the enclosed evidence.Background Commonwealth Proper (or CMMP) is a custom shirt and suiting business founded in 2008 and...

based in Philadelphia, PA. We have a retail store and showroom located at [redacted]. Philadelphia, PA [redacted], as well as a satellite location in Atlanta, GA. Customers typically make appointments to meet one-on-one with one of our salespersons, or Wardrobe Advisers. We sell ready-to-wear apparel and accessories at the store as well as custom suits and shirts.Custom orders are placed with our suppliers within several days of the sale and typically take 6-8 weeks for delivery until the first fitting of all custom suits/blazers/pants and 4 weeks for custom shirts. Customers must pay at least 50% deposit of each invoice at the time of sale and all sales of custom garments are final at the time of Sale. This policy is posted at our showroom, is verbally told to our customers, and is written on the receipt of each sale, which is emailed to the customer directly after the initial sales deposit.We notify our custom clients when their garments arrive from our manufacturers and set a follow up appointment for a fitting. If the garment fits perfectly at the first fitting, the customer will then leave with the garment. If additional alterations need to be made, our Wardrobe Advisors will chalk and pin the garment and our tailors will perform any necessary alterations to the garment, which typically takes another week. Commonwealth Proper covers the cost of these initial alterations. Then we will schedule the client for a final fitting of the garment and they will take possession of the goods, provided their balance has been paid in full. This is standard practice in the industry, as is our policy that "all sales on custom garments are final"The Complaint The client in this transaction scheduled an appointment at our Philadelphia Showroom for Friday, August 21st at 4:30pm through [redacted], our online scheduling system. A Commonwealth Proper Wardrobe Advisor contacted the client via email the day before the appointment to confirm and to find out what the client was interested in ordering. In the ensuing email conversation, the client informed us that he was specifically looking for one charcoal and one navy suit that he could wear throughout the whole year. He did not mention he needed any of these for an event on a specific date.The client arrived alone for his appointment on Friday, August 21st at 4:30pm, and ten minutes following his arrival, a female associate of the client arrived. The associate is the one who ultimately paid for the garments and is the one that registered the Revdex.com complaint. Our Wardrobe Advisor informed both about CMMP pricing, process and timing, as well as the fact that CMMP cannot guarantee rush dates for any event, that all sales on custom garments are final and that CMMP cannot accept returns or refunds once a client pays for a garment as we must cut the fabric and put it into production, and it is being built specifically for that person's measurements.Our Wardrobe Advisor spent the next two hours with them selecting the fabrics for the Order, taking measurements, and going Over Order details and pricing. As the appointment was Wrapping up, the associate informed us that she would be paying for this order and that, if possible, she would like for him to have at least one Suit for an event on October 2, 2015. Our Wardrobe Advisor then told her that CMMP was not currently placing any rush orders due to high volume in production and the holiday break for Our garment suppliers. Our Wardrobe Advisor also informed them that, even if CMMP could rush the garment, we would not be able to guarantee her the garments in time because it would be cutting it too close to the event date. We explained to her again about the timing and process, and she indicated that she understood and proceeded to pay for the two suits and two shirts in full. CMMP immediately emailed her a receipt of the sale, which included our return policy.The following Monday, August 24th, as a courtesy, our Wardrobe Advisor emailed the client to confirm that CMMP was proceeding with the Order even if we most likely would not be completing the garments in time for the requested October 2nd date. The client responded that evening, thanking our Wardrobe Advisor for her honesty, that he was aware of the timeline, and confirmed his order details.On Tuesday morning, August 25th, the associate called CMMP asking to speak with our Wardrobe Advisor, who told her the same thing she had told the client the day before about understanding the delivery timeframe and confirming the Order details. The associate confirmed via telephone and that she was okay for CMMP to put the order in production. Immediately after this Tuesday AM phone call, our Wardrobe Advisor placed all the orders with our suppliers. CMMP had given these clients the courtesy of confirming order details and timeframe, when it is normally our policy to simply submit orders as they are taken and paid for.That same afternoon, the associate called CMMP again asking to speak with our Wardrobe Advisor. This time, the associate mentioned that she was at a tailor who would be able to deliver a suit in time for the event and wanted to cancel her order and be refunded the full cost of the order. Our Wardrobe Advisor informed her that the orders were already placed and that, once the orders are paid for, CMMP cannot cancel and or refund the sale as our receipt of purchase clearly states that sales on all custom garments are final.The following day, the associate emailed our Wardrobe Advisor regarding a refund. Her emails tell a fabricated version of what happened (there was never any written promise of guaranteeing the garments would be ready for the event). Furthermore, the associate's assertion that the suits might not be ready in time for the event in no way justifies cancelling the entire order - and indeed flies in the face of logic - as the client couldn't possibly wear both suits and shirts to the event in any case. Simply because the associate decided to buy from another tailor who promised delivery in time for the event in no way justifies her ability to cancel an order that we had already placed into production.The associate then retained a lawyer who contacted us and requested that we not contact the client or associate directly. The associate disputed the order through her credit card company, and, as is customary in the industry, the funds related to the sale were removed from our bank and held until the dispute was resolved.This dispute lasted over six months, as the associate challenged and re-challenged the dispute Several times through her credit card company, making various unsubstantiated claims. During this time, the garments for the client were completed, and CMMP delivered all of the garments directly to client via courier (and in time for the October 2nd date of the event in question). After his office initially accepted delivery, the client returned the suits to us the same day.On March 3, 2016, our credit processor found in our favor and the funds were released into our account. At this time, we contacted the client's lawyer to let the client and associate know that the garments were ready for delivery/pickup. In late May, 2016, the client and associate finally came to our store in May to pick up the purchased garments. At that time, the company CEO and CFO personally spoke with the client and associate to express regret for the unfortunate incident and attempted to address the client's unhappiness with their experience. We offered to fit and tailor the suits at no charge, but the client and associate both refused. We also sent a follow up email mentioning that if client wanted to submit a bill for tailoring and fitting the suits from another tailor, that CMMP would be happy to reimburse the client and associate for the additional cost. We've done our best to mollify and appease the client and associate, but they have chosen a different route and are attempting to damage our reputation rather than reach a mutual understanding and work with us to tailor the garments.In short, Commonwealth Proper did what we could to make the client and associate happy and We fulfilled our end of the contract. All attempts to satisfy the client and associate have been rebuffed and the garments have been taken possession of, so we do not agree or submit to the client's desire for a full refund of the purchase.We are considered by many to be the finest tailors in Philadelphia and have received multiple awards from [redacted] Magazine and [redacted].Best Regards,Craig S. Esq. CEO,