Communications Unlimited

I am rejecting this response because: I don't remember that the return policy was ever explained to meMaybe it was posted on the wall but I'm not in the habit of reading all the signs on vendor's wallsThe possibility of an analog scanner not working in my county was never discussed although the vendor must have known of thisIt is very apparent to me now that have researched this topicMy scanner is not usedIt is still in the original packageI shouldn't have to pay a restocking fee in this caseThis salesman has had a number of cases where customers have been unhappy with his service as evidenced by the reviews on his websiteHe seems to have a bad attitude and is not responsive to the wishes of his buyersWhat am I going to do with a scanner that is considered by most people to be obsolete as I have confirmed by postings on the internet? I do appreciate all your help

To Whom It May Concern:
In December of 2015, the customer purchased an analog scanner The customer noted that the scanner was an analog versus digital scanner and the technician confirmed that he indeed was purchasing an analog scanner
Our company's policy
is to replace any item that is damagedAny undamaged item will be refunded minus a 30% restocking feeThis policy is posted in our sales area beside all of our merchandise and in plain view of customers
In January of 2016, the customer contacted our establishmentUpon discovering the scanner was undamaged, the technician offered the customer a full refund minus the 30% restocking fee per our company policyThe customer brought to the technician's attention December's conversation regarding analog versus digital scanners and confirmed that he was aware at time of purchase that product was an analog scannerWhen the customer did not understand why our company would charge a restocking fee, the technician explained that once an item has been sold, upon return it must be sold as "used" and cannot be sold at the original "new" priceThe customer demanded a full refund and informed the technician that he would be contacting the Revdex.comWe appreciate the opportunity to explain our company's return policyShould the customer decide to return the merchandise we will honor said policy and reimburse him for the full amount of the item minus the 30% restocking fee
Respectfully Submitted,
Joe CM***
***

To Whom It May Concern:
In December of 2015, the customer purchased an analog scanner . The customer noted that the scanner was an analog versus digital scanner and the technician confirmed that he indeed was purchasing an analog scanner.
Our company's policy is to replace any item that is...

damaged. Any undamaged item will be refunded minus a 30% restocking fee. This policy is posted in our sales area beside all of our merchandise and in plain view of customers.
In January of 2016, the customer contacted our establishment. Upon discovering the scanner was undamaged, the technician offered the customer a full refund minus the 30% restocking fee per our company policy. The customer brought to the technician's attention December's conversation regarding analog versus digital scanners and confirmed that he was aware at time of purchase that product was an analog scanner. When the customer did not understand why our company would charge a restocking fee, the technician explained that once an item has been sold, upon return it must be sold as "used" and cannot be sold at the original "new" price. The customer demanded a full refund and informed the technician that he would be contacting the Revdex.com.We appreciate the opportunity to explain our company's return policy. Should the customer decide to return the merchandise we will honor said policy and reimburse him for the full amount of the item minus the 30% restocking fee.
Respectfully Submitted,
Joe C. M[redacted]

I am rejecting this response because:I don't remember that the return policy was ever explained to me. Maybe it was posted on the wall but I'm not in the habit of reading all the signs on vendor's walls. The possibility of an analog scanner not working in my county was never discussed although the vendor must have known of this. It is very apparent to me now that have researched this topic. My scanner is not used. It is still in the original package. I shouldn't have to pay a restocking fee in this case. This salesman has had a number of cases where customers have been unhappy with his service as evidenced by the reviews on his website. He seems to have a bad attitude and is not responsive to the wishes of his buyers. What am I going to do with a scanner that is considered by most people to be obsolete as I have confirmed by postings on the internet? I do appreciate all your help.

I am rejecting this response because:
I don't remember that the return policy was ever explained to me. Maybe it was posted on the wall but I'm not in the habit of reading all the signs on vendor's walls. The possibility of an analog scanner not working in my county was never discussed although the vendor must have known of this. It is very apparent to me now that have researched this topic. My scanner is not used. It is still in the original package. I shouldn't have to pay a restocking fee in this case. This salesman has had a number of cases where customers have been unhappy with his service as evidenced by the reviews on his website. He seems to have a bad attitude and is not responsive to the wishes of his buyers. What am I going to do with a scanner that is considered by most people to be obsolete as I have confirmed by postings on the internet? I do appreciate all your help.