Community Asset Management Reviews (%countItem)
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Community Asset Management Rating
Address: 1720 S Queen St Ste 130, York, Pennsylvania, United States, 17403
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I have been dealing with this HOA, Community Assets Management, since October 2018. Every quarter, I paid them on time (well before the due date). We had had one transaction, where they have not double charged me. In 5 out of 6 transactions, they have DOUBLE CHARGED, me .( Luckily, I handle my money well, so I will not be charged over draft fees). I walk in my check, and get a physical receipt for the last 4 transactions. Yet, still this quarter they double charged me. This company is not able to handle my money correctly, and wait to refund me. One time, I had to wait 4 weeks to get my money back.
An Authorization form (ACH) was signed by the homeowner on September 26, 2018 authorizing Community Asset management on behalf of *** Community Association to automatically take out their payments each quarter. In addition to our written permission to deduct from her bank account, the homeowner sent in additional checks from her bank for the quarterly assessments. (The separate check numbers are noted on her ledger.) As a result, it was the homeowner who double billed her bank account several times -- not the management company.
Due to the homeowner sending additional payments, our office accommodated a freeze of automatic withdrawals from her account so ACH credit could be used for the next quarter (April). Automatic withdrawals were to be re-instated in October and the ACH was applied. The homeowner again proceeded to send in another check.
Resolution: The homeowner had another credit due to the double payments the homeowner made. Our office cut the homeowner a check for the credit and the homeowner has been removed from the ACH in our office.
I have been in contact with *** of the *** regarding a mystery charge of $130 off and on for a good part of 2018 and into 2019. No one has been able to identify the cause of this charge. After she sent me her 2018 records, they confirmed that, by their own records, I have paid all of my bills in full. The problem was that they started with a $130 balance rather than a zero balance. When I requested the 2017 records (or earlier if needed) to determine the exact cause of this balance, I was told to "reach out to the previous management company." I pay my fees via a recurrent payment from my bank and have for many years (over who knows how many previous management companies by now) during which I have owned the condo in question. By my records, there is no $130 balance. I have never heard of a company requesting money for a charge they are unable to explain! Expecting me to research this for them is ludicrous. If they cannot tell me how exactly I owe them money, then they need to zero out my balance.
Please see attached response.
Good afternoon,
We received your second notice from *** and have reached out to the board for guidance. Please see the attached letter from the Board of Directors advising *** to remove the charges from the homeowners account. The prior management company was unable to provide us with a detailed explanation for the initial beginning balance on his account.
Joy J
***
Corporate Office:
1720 S. Queen St. Suite 130
York, PA 17403
PA-717-505-4458
MD-443-987-0336
Fax-717-754-0106
www.commpropmgt.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards