Community Association Group

Please delete this complaint and expunge from our file for the following reasons:1) This owner is a member of a non-profit corporation governed by a volunteer Board of Directors who makes all the decisions and contracts directly with snow removal providers CAG does not sell or provide service direct to this owner but rather facilitates business on behalf of the Board, nor does Mr [redacted] make any payment to CAG2) [redacted] left the following phone message, "First of all, I will not be paying $for you [redacted] to get this [redacted] done You are derelict in your duties Go check your other mailboxes and call me back F_ _ _ _ _ s." 3) The association Board requires owners to move their cars so that the snow can be removed, the owner did not do so and the association has proof (photos) showing that the owner did NOT remove his vehicle so that the snow could be removed.4) Our office was never contacted in as we did not start working with the association until late 20165) Individuals are told (on the recorded message) that they will be charged for using after hours emergency service when there is no emergency NOT MOVING YOUR OWN VEHICLE AND THEN DEMANDING SNOW REMOVAL IMMEDIATELY IS NOT AN EMERGENCY

I am rejecting this response because: The part of this situation the CAG is not telling is the following. I was signed up for Automatic withdrawal and they stopped without notifying me and then ran up late fees and legal fees. I spoke with the community manager at that time, Steve [redacted] . He approved the waiver of any late fees and accepted my application for ACH withdrawals. They then 2 months later, CAG cancelled my ACH AGAIN without notifying me and ran up fees a second time. I want to be very clear. The ONLY thing I am asking is they waive these late fees. I have consumed no goods and I am paid 100% to date for fields required. As a note, almost half of this community is delinquent on their HOA payments. I have never missed a payment with the exception of my automatic withdrawals being turned off. They are using their leverage to take advantage of an individual consumer. This needs to be waived. ***

Please delete this complaint and expunge from our file. This owner is a member of a non-profit corporation governed by a volunteer Board of Directors who makes all the decisions.  CAG does not sell or provide services directly to this owner, but rather facilitates business on behalf of the...

Board, nor does Mr. [redacted] make any payment to CAG. Prior to CAG taking over managing the Association, it was managed by Sharper Management. With the change of management companies, any automatic withdrawal accounts that were set up with the prior company were cancelled. All owners of Hawthorne Carriage Homes Association were notified of this change and the requirement to resubmit automatic withdrawal information on May 27, 2016. Per the Association's collections policy, Mr. [redacted]'s account was turned over to their collections attorney and sent a demand letter from their attorney on November 9, 2016.  As you can see from the correspondence provided, despite Mr. [redacted]'s continuous abuse, the property manager spent a significant amount of time explaining everything that has occurred relative to his outstanding balance in great detail. The Board reviewed Mr. [redacted]'s concerns and requests for fees to be waived at their May 4, 2017 Board meeting. The Board decided to deny Mr. [redacted]'s request since he had ample time to correct this issue, had he read and responded to the communication sent to him. Additionally, the Board was offended by Mr. [redacted]'s conduct and did not wish to reward such behavior. A copy of a redacted version of their meeting minutes is attached. As you can see, CAG had absolutely no decision making power in this situation and only facilitated the business that the Board of Directors of Hawthorne Carriage Home Association conducted.

Mr. [redacted]'s concerns are with the Hawthorne Carriage Home Association and their Board of Directors, not CAG. CAG and our staff have NO decision making authority. We do not provide sell or provide services to Mr. [redacted]. The Hawthorne Carriage Home Association Board of Directors reviewed Mr. [redacted]'s requests and THEY decided to unanimously deny the requests.  The Board of Directors is made up of 5 volunteer homeowners (no CAG employees). Mr. [redacted] was also notified of the Board meeting where this decision took place and could have attended to watch the Board discuss and conduct this business, but did not. The Association charges the late fees, CAG does not. The Association charges the legal fees, CAG does not. These are all decisions made by the Board of Directors. Mr. [redacted] is not a "consumer" he is a member of the non-profit corporation, Hawthorne Carriage Home Association. Nor is he a "consumer" of CAG. He has never purchased services from CAG, nor does a contract between Mr. [redacted] and CAG exist. The entire basis for this complaint is erroneous and misdirected.

I am rejecting this response because:
The part of this situation the CAG is not telling is the following. I was signed up for Automatic withdrawal and they stopped without notifying me and then ran up late fees and legal fees.   I spoke with the community manager at that time, Steve [redacted].  He approved the waiver of any late fees and accepted my application for ACH withdrawals.   They then 2 months later, CAG cancelled my ACH AGAIN without notifying me and ran up fees a second time.    I want to be very clear.   The ONLY thing I am asking is they waive these late fees.   I have consumed no goods and I am paid 100% to date for fields required.   As a note, almost half of this community is delinquent on their HOA payments.   I have never missed a payment with the exception of my automatic withdrawals being turned off.  They are using their leverage to take advantage of an individual consumer.   This needs to be waived.    [redacted]

Please delete this complaint and expunge from our file for the following reasons:1)  This owner is a member of a non-profit corporation governed by a volunteer Board of Directors who makes all the decisions and contracts directly with snow removal providers.  CAG does not sell or provide...

service direct to this owner but rather facilitates business on behalf of the Board, nor does Mr [redacted] make any payment to CAG. 2)  [redacted] left the following phone message, "First of all, I will not be paying $100.00 for you [redacted] to get this [redacted] done.  You are derelict in your  duties.  Go check your other mailboxes and call me back F_ _ _ _ _ s."  3)  The association Board requires owners to move their cars so that the snow can be removed, the owner did not do so and the association has proof (photos) showing that the owner did NOT remove his vehicle so that the snow could be removed.4)  Our office was never contacted in 2015 as we did not start working with the association until late 20165)  Individuals are told (on the recorded message) that they will be charged for using after hours emergency service when there is no emergency.  NOT MOVING YOUR OWN VEHICLE AND THEN DEMANDING SNOW REMOVAL IMMEDIATELY IS NOT AN EMERGENCY.