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Community Association Management Services, Inc.

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Community Association Management Services, Inc. Reviews (3)

HI [redacted], I have reviewed the complaint from [redacted], resident of [redacted]. For the last couple of years the association has been spending money to update the Community.   For...

example: ·        Siding throughout the community: over $500,000·        Painting all the new siding: $100.000·        Replacing rotten decks and retaining walls: $239,000·        We are on a three year contract to maintain the trees throughout the community: $64,000 We understand the need for renovation of the landscaping, but the association felt the they had an obligation to maintain the building components due to structural and safety uses.   The Board has kept the residents informed by the way of newsletters and board meetings. The priority of the Board and Association was to maintain the above stated components before moving on to landscaping issues.  Residents were informed that if they would like to renovate their landscaping by their home the resident could summit a request and a landscape plan for their approval, [redacted] has never done so. The association has recently hired a new landscape company, they started May 1st of this year.  The irrigation had to be renovated, which has been completed.  But, unfortunately due to the major components as stated above the landscaping of residents home  is on hold. As far as violations go, [redacted] has received several violations including attending a hearing before the board, which she did not attend.  For example [redacted] has received several notices about her leaving her garage door open, which is against the rules of the association.  My administrative assistant was out delivering board packets to the board members and she noticed [redacted]’s garage door open again late at night.  I have attached one of the letters that was sent to [redacted] regarding the garage door being left open and the hearing notice for non-compliance. We send out several notices a month to residents throughout the community, on an average of at least 20 violations a month. Please let me know if you need further information. Sincerely, [redacted], Manager

Review: Community Association Management Services began the accounting for or HOA in October of 2012. The prior management company was replaced. They did not have accurate records of payments made for the entire HOA. The old company is also being accused of stealing money from our HOA. I had requested a complete history of my payment plan, only a partial was provided because there were no records for a seven month period in 2012. December of 2012 Account Balance $544.42.

CAMS contact my wife requesting a $100.00 payment to prevent our account being sent to their attorneys office. The payment was posted on 12/28/2012.June, July, August of 2012 should no payments made. I was contacted by S&G law offices regarding the outstanding balance with CAMS. Again I requested a history of payment which was complete. I was informed again that records were missing so I have to prove payments were made during that time. I was able to provide proof of payments for June, July, August of 2012. Which would of reduced my balance by $270.00 plus any late fees that were also assessed. Looking further into their records there was another area in question. From October of 2011 to January of 2012 we paid with money orders because of our bank account information being stolen. Again this shows multiple months of no payments made. Because of inaccurate record keeping my account was sent to their attorneys office, and assessed with fees. While my account being handled by S&G Law Offices I can not make payments to CAMS. S&G would also not accept partial payments, the account must be paid in full. I have not been able to make payments because neither party will accept them for the last four months. Each month I am also assessed additional late fees and interest. I feel that because of inaccurate record keeping which I have been partially been able to prove has placed my account into its current status. There has been many late fees, interested, attorney fees added to my account which never of should been.

Product_Or_Service: Home Owners Association ManagementDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a minimum my account to be removed from the attorneys office. All fees and interest removed from the balance since payments were made and not recorded or not accepted by either party. I can continue to make my monthly HOA payment plus one additional payment each month until the balance is paid in full.

Business

Response:

Business' Initial Response

To Whom it May Concern:

On October 1, 2012 Community Associaton Management Services, Inc. (CAMS) took over management of [redacted] Homeowners Association, of which [redacted] is a owner of one of the homes.

Here is a synopsis of events as they occured:

1. We CAMS took over managment of [redacted] from the Board of Directors, which was managing the association at that time and had been for several months.

2. [redacted] was in charge of the accounting for the association including the receivables from the owners.

3. On October 3, 2012 [redacted] sent us a list of owners that had outstanding balances with a statement regarding each owners account. On [redacted]'s account she stated that he owed $609.15 as of the end of September 2012 and she also stated that [redacted]'s place is a rental and he is slow in paying his assessements. We also received the associations accounting software, Quickbooks, that confirmed that Mr. [redacted] owed $609.15.

4. Our company sends out monthly statements to each owner so that they know how much is outstanding and due and payable to the Association.

5. We sent Mr. [redacted] the following late letters along with his account statement.

a. November 21, 2012, late letter

b. December 21, 2012, late letter, which included a Final Warning that his account would be sent to lien if we did not hear from him.

6. February 26, 2013 Account was sent to [redacted] & [redacted] PC, Attorney At Law for collection.

7. On March 1, 2013 [redacted] and [redacted] sent a "Notice of Lien Enforcement Proceedings" letter, which included assessment and late fee breakdown of is accont.

8. On March 15, 2013 Mr. [redacted] sent in a check for $90.00 on a outstanding account balance owing to the association of $979.16. The check was sent to [redacted] & [redacted] for processing.

9. On March 29, 2013 [redacted] & [redacted] sent Mr. [redacted] back his check with a letter stating the reason for not processing his payment was due to him not submitting the minimum amount due.

10. On April 4, 2013 Mr. [redacted] sent CAMS an email stating that his December 28, 2012 was not showing on his account. The attorney's office confirmed with Mr. [redacted] that the payment was showing on his account.

11. I am not sure what Mr. [redacted] is talking about when he states that association records are missing. None have been missing since we took over.

Mr. [redacted] is asking for a payment plan of $110.00 per month which would take 15 years to pay off his account.

Our office and the association abides by the associations collection policy according to Davis-Stirling.

The issue is that Mr. [redacted] is upset that he was sent to lien and does not want to pay the fees that go along with the lien process.

Please let me know if you need any further information.

Sincerly, [redacted], President of CAMS

We have owned our property for several years now, and recently put in a request for someone to look at a window that was leaking. No one has contacted us since placing the work order. I called today to follow up on it and was shocked at the unprofessionalism by Annette when I simply asked to speak to Sharon. My husband had just called but forgot to bring up the work order, she asked for my name and then said your husband just called. I told her yes I know but he forgot to tell Sharon something. Annette then says to me that I don't need to have an attitude with her!!!! Eu was blown away by this, if anyone has the attitude it is her. What a way to be greeted on the phone. I spoke with Sharon, she found the work order and took my number, but I haven't heard back from her yet. The main issue is Annette, I simply asked to speak with Sharon and was told I have an attitude, how can someone like that be employed? This is how she spoke to a customer, totally unacceptable behavior for anyone in business to treat a customer that way. She was trying to provoke an argument or reaction from me, which she did not get.

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Description: Property Management

Address: 601 Commerce Dr., Suite 150, Roseville, California, United States, 95678

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