Community Auto Group

From: Jim W[redacted] [mailto:jim_w[redacted]@communitytoyota.com] Sent: Thursday, December 17, 2015 5:51 PM To: drteam Subject: response Case [redacted]   RE:  Revdex.com Case # [redacted] Our V.P. of Operations sent Mr. [redacted] an e-mail on 12/16 and left a message on his voice mail. At...

this time, he has not had a response.  We sent Mr. [redacted] his manual via [redacted] on 12/16/15, he should receive it today, 12/17/15, assuming there is no delay considering the holiday.  The [redacted] tracking number is [redacted].  We sincerely apologize for Mr. [redacted]’ inconvenience during this process and thank him for letting us know so that we can take the appropriate steps to prevent similar occurrences in the future. Jim W[redacted] Community Affairs/Customer Service Director