We assured Mr. [redacted] that everything had been submitted but unfortunately it was slightly delayed. We let Mr. [redacted] know that the state of Wisconsin is currently behind in their License and Title departments as well. We let Mr. [redacted] know that if he doesn’t...
have the actual license plates by the time his temp tag expires we can assist him with the local Wisconsin DMV and they will provide him a new temp tag. We provided Mr. [redacted] our General Managers direct contact information and told him to reach out to him if he has any questions or concerns. We will also monitor as much as we can as the state does not provide status updates. We will stay in contact with Mr. [redacted] until this issue is resolved, we apologize for any inconvenience this has caused Mr. [redacted].
Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted] Service Manag
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@brianbemis.com
Revdex.com
Re: [redacted] Complaint - 1999 Mercedes CLK WDBLK65GXXTXXXXXX Repair Order XXXXXX
Mr. [redacted]...
dropped off his 1999 Mercedes CLK for repairs on 05/26/15, he used the after hours drop box. The nature of the repairs Mr. [redacted] requested were for the convertible top not retracting and then later diagnosed that a fluid leak from the hydraulic top lock cylinders. Mr. [redacted] was contacted on 05/27/15 @ 2:41pm (noted on RO) for the estimate given on the convertible top of $449.50 plus tax and then later contacted on 05/30/15 @ 8:55am (noted on RO) given another estimate of $611.00 plus tax for the fluid leak diagnosis. Both estimates were discussed and authorized by Mr. [redacted] before any repairs were done to the vehicle. Mr. [redacted] was also advised that the parts needed for the fluid leak needed to be ordered from Germany and would take longer than normal to receive them. On 06/11/15 the repairs were completed and Mr. [redacted] was notified that his vehicle was ready. The total of the repairs came to $1098.26 tax included. Mr. [redacted] come in to pick up the vehicle, when discussing the repair order with the service advisor he stated that the price was double what he thought it was going to be and stated that we were attempting to overcharge him for the repairs. Mr. [redacted] left the dealership without the vehicle. A couple of days later Mr. [redacted] came in to remove some personal items from the vehicle, I spoke to Mr. [redacted] about picking up his vehicle and reviewed the paperwork again with Mr. [redacted] along with both estimates, he still refused to pay and take the vehicle.
As a gesture of goodwill, we will apply a 10% discount to the repairs, reducing the total bill to $988.43.
We are hoping this satisfies any miscommunication that may have occurred with Mr. [redacted].
Sincerely,
[redacted]
Service Manager
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Being that there is very little truth in this managers response (which I completely expected) I have no other choice than to pay for this overcharged repairs and move on. I will in fact make sure that everyone on social media knows how this dealership operates and warn as many others as possible.
I appreciate your efforts Revdex.com, but you can't get the truth out of everyone. Lesson learned!
[redacted]
We assured Mr. [redacted] that everything had been submitted but unfortunately it was slightly delayed. We let Mr. [redacted] know that the state of Wisconsin is currently behind in their License and Title departments as well. We let Mr. [redacted] know that if he doesn’t...
have the actual license plates by the time his temp tag expires we can assist him with the local Wisconsin DMV and they will provide him a new temp tag. We provided Mr. [redacted] our General Managers direct contact information and told him to reach out to him if he has any questions or concerns. We will also monitor as much as we can as the state does not provide status updates. We will stay in contact with Mr. [redacted] until this issue is resolved, we apologize for any inconvenience this has caused Mr. [redacted].
Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted] Service Manag
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@brianbemis.com
Revdex.com
Re: [redacted] Complaint - 1999 Mercedes CLK WDBLK65GXXTXXXXXX Repair Order XXXXXX
Mr. [redacted]...
dropped off his 1999 Mercedes CLK for repairs on 05/26/15, he used the after hours drop box. The nature of the repairs Mr. [redacted] requested were for the convertible top not retracting and then later diagnosed that a fluid leak from the hydraulic top lock cylinders. Mr. [redacted] was contacted on 05/27/15 @ 2:41pm (noted on RO) for the estimate given on the convertible top of $449.50 plus tax and then later contacted on 05/30/15 @ 8:55am (noted on RO) given another estimate of $611.00 plus tax for the fluid leak diagnosis. Both estimates were discussed and authorized by Mr. [redacted] before any repairs were done to the vehicle. Mr. [redacted] was also advised that the parts needed for the fluid leak needed to be ordered from Germany and would take longer than normal to receive them. On 06/11/15 the repairs were completed and Mr. [redacted] was notified that his vehicle was ready. The total of the repairs came to $1098.26 tax included. Mr. [redacted] come in to pick up the vehicle, when discussing the repair order with the service advisor he stated that the price was double what he thought it was going to be and stated that we were attempting to overcharge him for the repairs. Mr. [redacted] left the dealership without the vehicle. A couple of days later Mr. [redacted] came in to remove some personal items from the vehicle, I spoke to Mr. [redacted] about picking up his vehicle and reviewed the paperwork again with Mr. [redacted] along with both estimates, he still refused to pay and take the vehicle.
As a gesture of goodwill, we will apply a 10% discount to the repairs, reducing the total bill to $988.43.
We are hoping this satisfies any miscommunication that may have occurred with Mr. [redacted].
Sincerely,
[redacted]
Service Manager
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Being that there is very little truth in this managers response (which I completely expected) I have no other choice than to pay for this overcharged repairs and move on. I will in fact make sure that everyone on social media knows how this dealership operates and warn as many others as possible.
I appreciate your efforts Revdex.com, but you can't get the truth out of everyone. Lesson learned!
[redacted]