Community Care Services

we will be addressing customer's car this upcoming Friday at pmcustomer's concern was that her only day off in the next two month will be this FridayWe usually don't do service on Fridays, that's the day we service our own cars, but we are making an exception to provide the customer service our clients deserveregards

Complaint: [redacted] I am rejecting this response because: The company did refund my money after I told them that I would be getting this matter looked into; however, the money was not the only issue hereIf I need to file a separate complaint I will do soI feel that the company's business practices should be investigated further because the sales manager referred to me as "you people" when he gave me the refundThis is a customer service matter as well as an ethical matterThis company developed fraudulent paperwork instead of processing a refund until it was brought to their attention that it would be investigatedThe sales manager was very unpleasant to me and spoke to me in a nasty toneHe then tried to coerce me into making the purchase threatening to keep the fundsI don't want future customers to be treated unfairly simply because they decided not to purchase goods or services from this organization Sincerely, [redacted]

RE: [redacted] IN RESPONSE TO YOUR COMPLAINT, THE $DOC FEE IS PROCESSING OF THE PAPERWORK FOR EACH DEAL YOU CAME TO US BECAUSE OUR [redacted] WAS THE LEAST EXPENSIVE IN THE TRI-STATE AREAYOU ASKED US TO DISCOUNT THE CAR BEFORE PURCHASE WHICH WE GLADLY DID; EVEN THOUGH WE WERE THE LEAST EXPENSIVE ONE ON THE INTERNET THE CAR WAS SAFETY CHECKED, AND SOLD WITH NO WARRANTY A WEEK LATER YOU CALLED AND COMPLAINED ABOUT A LEAKY RADIATOR WHICH WE PROMPTLY REPLACED FOR YOU AT NO CHARGE, WITH A NEW ONE, AGAIN NO WARRANTY WAS GIVEN WITH THIS AUTO WHEN YOU TOOK DELIVERY, YOU SIGNED FOR THE $FEE AND YOU APPROVED IT NOW AFTER YOU NEGOTIATING A DEAL, WE HELD UP OUR END OF THE BARGAIN TOTALLY, AND PROVIDED REPAIRS THAT WE DID NOT HAVE TOYOU CHOSE TO RENEGOTIATE AFTER PURCHASETHIS IS UNACCEPTABLE AND THERE SHOULD BE NO FURTHER DISCUSSIONTHANK YOUSINCERELY, JIM J [redacted]

In response to the warranty this vehicle was not and is not mandated by the state of [redacted] to require a 30 day warranty. Jim Juliani motors gave this warranty as a courtesy because you requested it. All of our vehicles have a 495 documentary fee, as is the same, as a majority of dealers in the state. When you were purchasing the vehicle no one strong-armed you into buying it. The mild problems you had were addressed immediately in a professional courteous way at no charge to you. Maybe as a consumer you have unrealistic expectations. This whole complaint is because you're annoyed that you had to pay the 495 documentary fee. We discounted the car for you, serviced the car for you and fullfilled our end of the transaction. Maybe you're one of the few consumers that are just not going to be content unless you get your way hundred percent. I will offer as a consolation, The next time you need service, such as brakes, or any other service that would retail for approximately 500, we will perform it as a courtesy. Under the circumstances I believe this is more than fair, and hopefully it makes you happy. Thank you [redacted]

We purchased a vehicle from this location recentlyI requested an updated car fax since the one given to us was from September of and last reported mileage was 36,On the date of purchase which was February the mileage was over 51,My email request went unansweredThe car had a broken belt on a tire which we were assured the car will undergo a full inspection (given a list of what they check, then taken back) and tire will be replacedYes, the tire was replaced and inexpensive brakes were done on the backWhen we took the car to our mechanic to get it safety checked due to vibration on the highway, we were told it has two severely bent rims and two very bad tires One tire has already been plugged in the pastWhen we called the dealer, we were told "nothing is wrong with the car"We faxed over the findings from our garage and called to make appointment and they didn't want to take the car since "nothing is wrong with that car"They finally agreed to look at the car and gave an appointment weeks from now I hope nothing happens to our son while driving this car on bent rims as I see they have already set a precedent of selling cars with bent rims according to previous complaintsThese are lawsuits waiting to happen!

This is [redacted] responding to the complaint. For 35 years I have been in this business as of late, i'm becoming more and more disgruntled with peoples expectations. The customer came in and I handled him personally I explained to him the rims were not bent when he bought the car, he pointed out...

one rim had been fixed in four places. I inspected it and agreed with him. I also pointed out that these large rims easily get bent and that he never had a complaint for the first four months. I also pointed out that he chose to purchase four new expensive rims when he was vacationing in Vermont. He gave me no options to fix the rims all of which could've been done easily. His claim was he was in Vermont and needed to get home, my response was you have a spare tire and it was only one defective rim at the time in question. This is a 99 car and by Connecticut state statute has no warranty, and certainly no warranty on rims for months after purchase. The customer works for a friend of mine at a windshield installation facility that we do a lot of business with, so out of kindness I offered him 200 which would've cost me to repair the bad rim. He gladly took the money and thanked me and left with a smile, now here it is two months later, and he's looking to extort from me again. My business kindness was mistaken for weakness, this is a ludicrous claim! I can't believe I'm wasting my time on this again but I have a good standing with the Revdex.com, hence the response. Thank you for your anticipated understanding [redacted] pres. Jim Juliani Motors.

we will be addressing customer's car this upcoming Friday at 2 pm. customer's concern was that her only day off in the next two month will be this Friday. We usually don't do service on Fridays, that's the day we service our own cars, but we are making an exception to provide the customer service...

our clients deserve.
regards

In response to the warranty this vehicle was not and is not mandated by the state of [redacted] to require a 30 day warranty. Jim Juliani motors gave this warranty as a courtesy because you requested it. All of our vehicles have a 495 documentary fee, as is the same, as a majority of dealers in the state. When you were purchasing the vehicle no one strong-armed you into buying it. The mild problems you had were addressed  immediately in a professional courteous way at no charge to you. Maybe as a consumer you have unrealistic expectations. This whole complaint is because you're annoyed that you had to pay the 495 documentary fee. We discounted the car for you, serviced the car for you and fullfilled our end of the transaction.  Maybe you're one of the few consumers that are just not going to be content unless you get your way hundred percent.  I will offer as a consolation, The next time you need service, such as brakes, or any other service that would retail for approximately 500, we will perform it as a courtesy. Under the circumstances  I believe this is more than fair, and hopefully it makes you happy.
 Thank you
[redacted]

Since Jim Juliani sold me a lemon, I have tried to have this business just fix the problem. I bought a 2007 Nissan maxima with 170,000 miles for $5500. I was assured that the car would be inspected and all NECESSARY repairs would be made. Since the first day I had this car it has been leaking oil. I have spent over 1000.00 dollars trying to get this oil leak fixed and brought the car into juliani himself 3 times and he claims the car can't be fixed and I should not expect a car I bought from him to be like new. New?!?!?! How about sell me a car that holds oil..it's kind of important!!! Well the car can be fixed I just can't afford the extra cost. Juliani has not looked at this car once and he won't make the NECESSARY repairs as promised to me. He replied to my comment on a facebook review 5 months later only to delete and block me. I have a letter from the state attorneys office that he promised to reimburse me $550.00 for my first oil change after I bought the car, the car could not hold oil, was missing lug nuts on wheels and the rotors were beyond bad. So my 50.00 oil change cost 550.00. He never reimbursed me. I can't say enough DO NOT GO TO THIS DEALERSHIP. HE HAS NO EMPATHY AND SELLS LEMONS. HE DOES NOT DO REPAIRS PROPERLY. BEWARE.

Complaint: 11[redacted]
I am rejecting this response because: Basically because you did not at any time indicate to me, as is presumably [redacted], that the "paperwork" fee was to be added to the price as agreed to over the phone before I drove all the way from the [redacted]p.  My wife just purchased a used [redacted] from a reputable [redacted] dealership not far from our home and paid a $75 paperwork fee when she purchased it.  Also, her [redacted] had been thoroughly checked out and was trouble free on the date of purchase.  Seemingly you did no such thorough review of the car before you sold it to me as the radiator had a leak, the trunk light was broken and dangling down and the heater made the air conditioning turn on and blow very cold air from the left console vent all the way back to my home about 2 hours away.  This car had not been inspected and brought up to even basic used car standards prior to its sale but was sole in an "as is" condition.  As I said before, it seemed to me that the sales staff would have been quite willing to push it off the lot to get rid of it.
The sign on your business office wall, noted when I brought the car back to be serviced for matters that should have been taken care of prior to the sale and costing me a full day of work, said that the 'paperwork" fee was negotiable and so did the advisory [redacted] compulsory I'm sure) information in the paperwork package that finally arrived over a week after the sale because it "had been sent to the wrong address" - and this after paying a preposterous $495.00 for paper shuffling  that my wife had just paid $75 for in buying here used [redacted] from a reputable [redacted] dealership.
I was specifically told that the $495 fee was not negotiable, despite the later discovered sign on your business office wall and included in the paperwork that finally arrived from the transaction.
I reject the $500 repair offer only because you are too far away to make it a reasonable choice.  Also of note, the man who oversaw the radiator, AC/heater and trunk light repair was very courteous and seemed competent, unlike the salesman.
A [redacted] dealership paperwork fee of $75 is more than fair for about 1-2 hours of work but for $495 it is nothing but a ripoff that you hope others do not discover is in fact a negotiable fee.  Also, I do believe you should to a thorough checklist review of the cars you sell and not permit the junk you foisted off on me, after trying to deny an even 30 day warranty for which I had to insist or I would have to cancel the deal.  You need to return by bank check to me $495 - $75 or $420.00 promptly or my next step is the [redacted]s office.  You could have done this reputably and honestly but choose not to!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company did refund my money after I told them that I would be getting this matter looked into; however, the money was not the only issue here. If I need to file a separate complaint I will do so.
I feel that the company's business practices should be investigated further because the sales manager referred to me as "you people" when he gave me the refund. This is a customer service matter as well as an ethical matter. This company developed fraudulent paperwork instead of processing a refund until it was brought to their attention that it would be investigated. The sales manager was very unpleasant to me and spoke to me in a nasty tone. He then tried to coerce me into making the purchase threatening to keep the funds. I don't want future customers to be treated unfairly simply because they decided not to purchase goods or services from this organization. 
Sincerely,
[redacted]

RE: [redacted]
IN RESPONSE TO YOUR COMPLAINT, THE $495 DOC FEE IS PROCESSING OF THE PAPERWORK FOR EACH DEAL.  
YOU CAME TO US BECAUSE OUR [redacted] WAS THE LEAST EXPENSIVE IN...

THE TRI-STATE AREA.
YOU ASKED US TO DISCOUNT THE CAR BEFORE PURCHASE WHICH WE GLADLY DID; EVEN THOUGH WE WERE THE LEAST EXPENSIVE ONE ON THE INTERNET.  THE CAR WAS SAFETY CHECKED, AND SOLD WITH NO WARRANTY.  A WEEK LATER YOU CALLED AND COMPLAINED ABOUT A LEAKY RADIATOR WHICH WE PROMPTLY REPLACED FOR YOU AT NO CHARGE, WITH A NEW ONE, AGAIN NO WARRANTY WAS GIVEN WITH THIS AUTO.  
WHEN YOU TOOK DELIVERY, YOU SIGNED FOR THE $495 FEE  AND YOU APPROVED IT.  NOW AFTER YOU  NEGOTIATING A DEAL, WE HELD UP OUR END OF THE BARGAIN TOTALLY, AND PROVIDED  REPAIRS THAT WE DID NOT HAVE TO. YOU CHOSE TO RENEGOTIATE AFTER PURCHASE. THIS IS UNACCEPTABLE AND THERE SHOULD BE NO FURTHER DISCUSSION. THANK YOU.
SINCERELY,
JIM J[redacted]