After exchanging several messages, today (9/18/15), we spoke with the customer to express our concern about his issue and offer our assistanceThis customer has been a customer of ours for several years and is very important to usWe reviewed the vehicle's service history and the multipoint inspections from his last visitThe very reliable, Toyota trained technician indicated the oil dipstick was "full." The customer was not charged for this inspectionThe customer agreed to have the vehicle diagnosed at the Toyota dealership in [redacted] NY and keep us informed of the outcomeThank you, Revdex.com for your assistance
Hello Revdex.com, [redacted] leased a Toyota Corolla from us on 12/20/14.the lease matured on 12/20/17.His signed buyer's order(attached) and lease agreement are clearly marked allowing 10,miles per yrHe has been to the dealership on different occasions accusing dealership staff of lying to him and he has been abusive to our staff.He has threatened to go "social"on the dealership if we did not pay his excess mileage charges on his lease .Everytime he interacted with the dealership and interacted with a dealership staff member, he would post negative reviews about the person saying "they said they would pay the mileage chargesand we reneged and we are liarsThe only time a dealership staff member said that we would take care of his excess mileage charges was if he purchased/leased a new vehicle from us.He decided to buy another make car and he is still trying and lying to say that Dayton Toyota would pay his mileage charges.At this point, we can not communicate with him because when we do, he slanders us in a bad review and names Dayton Toyota employees.I can provide proof of his demands and threats if necessary
Hello, Dayton Toyota stands behind our original response.The customer signed the retail buyer's order and lease agreement stating the details of the lease as well as the "no verbal commitments were made to me" section of the retail buyer's order.We have thousands of satisfied customers and always try to exceed our customer's expectations.However, in the real world, sometimes when things do not go as planned, we will correct any mistakesIn this case, however, we did nothing wrong and have supporting documentation to back up our position [redacted] has been in contact with different staff members here and after each interaction ,he has called each one a liar and goes on review sites and to social media outlets to damage our reputation.I've enclosed correspondence from him below.We take reputation management very seriously here (as you can see from online reviews) and find it very difficult to a demand of payment or be threatened with more negative media reviewsfrom Mr Lukjanczuk-Again so you know I am not kidding this will be your headline post on Monday if you don’t do the right thingAnd a letter will be sent to cooperate detailing all this as wellSo again are you going to be true to your word? And I also have been in contact with ABC and NBCThey are just simply waiting for me to give them the word and I have already contacted woman groups who will be picketing in your parking lotFinally the People in charge of the ADA will be told of what you saidSo please take what I am saying seriouslyPlease understand I don’t want to do this but people lying to me is unacceptableBelow is my quote which will be on Facebook on your wall, in Yelp, in google review and also to all local news outlets to which like I said will be running the storyIn the times of metoo and all this can you all sustain this? So please go to bat for me like you told me you wouldThe ball is in your court, you tell me what is your answerI hope you do the right thing and are truly a man of your word Thank You, [redacted] Eric Again like most people have said they take advantage of you and treat all customers like ***I have been a loyal customer of their for many years until just recentlyI had a lease with them and I have been lied to for the entire timeThe manager Paul who sold me the last car lied to me and said hey we will work with you and your budgetSo he gave me to the sales guy DanWell Dan proceeded to make light of my financial situation and refused to help meThan he made comments saying if I was slow and rdedI said no I just want certain things thank youSo I had to wait for my wife and when she got their it got worseDan proceeded to harass my wife and make rude comments and make comments like why do you have to know? Your the woman you don’t make any decisions That is how they treat a customer with years of serviceTheir service is horrible they continually make promises to people they don’t intend to keepThey are bullies and liars and absolute horrible people So than I get a call after talking to cooperate and the other manager Ralph says hey Eric so sorry about your experience but we will take care of you and everything, come see meSo I return my lease and Ralph tells me hey I will not charge you any overages for your troubleSo what happens in the mail I get charged over mileageSo again I get lied to and told somethingThey are absolute disgraceful in regards to customer service and consistently lieIf you don’t have money then you don’t matter to themI was told by them oh yea it is a mile lease, nope another lieThey honestly need to be shut down They like to [redacted] woman and think people with disabilities don’t deserve to be their NO ONE SHOULD EVER GO TO THIS PLACE! They need to be shut down or have all managers fired
After exchanging several messages, today (9/18/15), we spoke with the customer to express our concern about his issue and offer our assistanceThis customer has been a customer of ours for several years and is very important to usWe reviewed the vehicle's service history and the multipoint inspections from his last visitThe very reliable, Toyota trained technician indicated the oil dipstick was "full." The customer was not charged for this inspectionThe customer agreed to have the vehicle diagnosed at the Toyota dealership in [redacted] NY and keep us informed of the outcomeThank you, Revdex.com for your assistance
Dr [redacted] [redacted] has been fully refunded for the two products in which he canceledThank You Ralph R [redacted]
Hello Revdex.com, [redacted] leased a Toyota Corolla from us on 12/20/14.the lease matured on 12/20/17.His signed buyer's order(attached) and lease agreement are clearly marked allowing 10,miles per yrHe has been to the dealership on different occasions accusing dealership staff of lying to him and he has been abusive to our staff.He has threatened to go "social"on the dealership if we did not pay his excess mileage charges on his lease .Everytime he interacted with the dealership and interacted with a dealership staff member, he would post negative reviews about the person saying "they said they would pay the mileage chargesand we reneged and we are liarsThe only time a dealership staff member said that we would take care of his excess mileage charges was if he purchased/leased a new vehicle from us.He decided to buy another make car and he is still trying and lying to say that Dayton Toyota would pay his mileage charges.At this point, we can not communicate with him because when we do, he slanders us in a bad review and names Dayton Toyota employees.I can provide proof of his demands and threats if necessary
Hello, Dayton Toyota stands behind our original response.The customer signed the retail buyer's order and lease agreement stating the details of the lease as well as the "no verbal commitments were made to me" section of the retail buyer's order.We have thousands of satisfied customers and always try to exceed our customer's expectations.However, in the real world, sometimes when things do not go as planned, we will correct any mistakesIn this case, however, we did nothing wrong and have supporting documentation to back up our position [redacted] has been in contact with different staff members here and after each interaction ,he has called each one a liar and goes on review sites and to social media outlets to damage our reputation.I've enclosed correspondence from him below.We take reputation management very seriously here (as you can see from online reviews) and find it very difficult to a demand of payment or be threatened with more negative media reviewsfrom Mr Lukjanczuk-Again so you know I am not kidding this will be your headline post on Monday if you don’t do the right thingAnd a letter will be sent to cooperate detailing all this as wellSo again are you going to be true to your word? And I also have been in contact with ABC and NBCThey are just simply waiting for me to give them the word and I have already contacted woman groups who will be picketing in your parking lotFinally the People in charge of the ADA will be told of what you saidSo please take what I am saying seriouslyPlease understand I don’t want to do this but people lying to me is unacceptableBelow is my quote which will be on Facebook on your wall, in Yelp, in google review and also to all local news outlets to which like I said will be running the storyIn the times of metoo and all this can you all sustain this? So please go to bat for me like you told me you wouldThe ball is in your court, you tell me what is your answerI hope you do the right thing and are truly a man of your word Thank You, [redacted] Eric Again like most people have said they take advantage of you and treat all customers like ***I have been a loyal customer of their for many years until just recentlyI had a lease with them and I have been lied to for the entire timeThe manager Paul who sold me the last car lied to me and said hey we will work with you and your budgetSo he gave me to the sales guy DanWell Dan proceeded to make light of my financial situation and refused to help meThan he made comments saying if I was slow and r
dedI said no I just want certain things thank youSo I had to wait for my wife and when she got their it got worseDan proceeded to harass my wife and make rude comments and make comments like why do you have to know? Your the woman you don’t make any decisions That is how they treat a customer with years of serviceTheir service is horrible they continually make promises to people they don’t intend to keepThey are bullies and liars and absolute horrible people So than I get a call after talking to cooperate and the other manager Ralph says hey Eric so sorry about your experience but we will take care of you and everything, come see meSo I return my lease and Ralph tells me hey I will not charge you any overages for your troubleSo what happens in the mail I get charged over mileageSo again I get lied to and told somethingThey are absolute disgraceful in regards to customer service and consistently lieIf you don’t have money then you don’t matter to themI was told by them oh yea it is a mile lease, nope another lieThey honestly need to be shut down They like to [redacted] woman and think people with disabilities don’t deserve to be their NO ONE SHOULD EVER GO TO THIS PLACE! They need to be shut down or have all managers fired