I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** * *** ***
*** *** ***
This letter responds to your additional correspondence of September 19, 2014, regarding the above referenced consumer. We appreciate the additional opportunity to address *** ***’s concerns
Unfortunately, *** ***’s August 9, 2014, loan application with Buckeye Check Cashing of California, LLC (“Cash 1”) was declined because she did not meet either all of our underwriting criteria or state law requirementsAs documented on the Adverse Action notice dated September 4, 2014, a copy of which was mailed to *** *** and provided to the Revdex.com, *** *** “does not demonstrate the ability to repay” at this time
We regret that we have been unable to meet *** ***’s financial needs at this time
Should you have any questions, please contact me.
Sincerely,
*** ***
*** ** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** * *** ***
*** *** ***
This letter responds to your
correspondence of August 27, 2014, regarding the above referenced consumer. We appreciate the opportunity to address your concerns
Our records indicate that *** *** visited a retail branch of Buckeye Check Cashing of California, LLC (“Cash 1”), on August 9, We would like to thank *** *** for providing the documentation that she did with her Revdex.com complaint, and for pointing out that she received an invalid Adverse Action notice from Cash At this time, Cash will be generating a separate, valid Adverse Action notice which will be sent to *** *** directly under separate cover
Again, we would like to thank *** *** for bringing this to our attentionIt is my hope that the Adverse Action notice being sent to *** *** will answer any remaining questions that she might have regarding her loan application on August 9,
Should you have any questions, please contact me.
Sincerely,
*** ***
I have filed
a police report with the *** *** ** Sherriff Department July
and spoke with *** *** the last
time on July 24th and gave him the police report info
*** ** Sherriff Department Report
number ####### Phone ###-###-####
On July
I received there incorrect document stating that I am in debt for
$
Based on the
information there employees told me they have the wrong information wrong social
security number and wrong age wrong person etc
if they need the document I suggest they send for it they are responsible for there own bad business practices
there employees are culpable in honoring a bad check and if they pursue this
matter any further action
I
will be seeking legal representation
*** ***
*** *** *** *** *** ***
*** ** *** *** ***
*** *** ***
*** ** ***
*** *** *** *** * *** *** *** ***
*** *** ***
This letter responds to your original correspondence of July 2,
regarding the above-referenced matter. We appreciate the additional time to properly research and respond to *** ***’s concerns and thank your office for your efforts in mediating consumer complaints
Our records indicate that *** *** requested a loan from Buckeye Lending Solutions, LLC (“CheckSmart”) on May 15, 2014. The loan had an agreed-upon repayment date of May 29, 2014, and she provided a check to pay the loan on that dateCheckSmart deposited *** ***’s check and it was subsequently returned as an unpaid item by her financial institution on June 10, 2014. Our records indicate that *** *** paid her loan in full on July 2,
*** ***’s complaint, as I understand it, is that a customer service representative (“CSR”) at a CheckSmart retail branch location released confidential account information to her mother. *** *** specifically states in her complaint that, “As my mother and I were walking out of this facility she then proceeded to question me in regards to the loan as she had a CheckSmart paper and written on it were the previous payments I had made on the loan.” Our records indicate that on July 2, at 9:46am, *** *** visited the CheckSmart retail branch and made a partial payment towards her outstanding account balanceShe indicated at that time that she would be back later that day with her mother to pay off the remaining balance*** ***, with her mother present, paid her loan balance in full that same day at 1:19pm
To check into *** ***’s complaint, I spoke with the store manager of the retail branch location where she made paymentThe store manager assured me that no confidential account information was released to *** ***’s motherImmediately following the transaction, and with *** *** present, her mother did inquire whether the payment made by *** *** at that time paid her loan balance in fullThe CSR assisting *** *** did confirm for her at that time that her balance was paid in full and no additional balance remained dueThe only paperwork that would have been provided at that time would have been a payment receipt provided directly to *** ***
As an added precaution to check into *** ***’s concerns, I have personally reviewed the surveillance footage from the retail branch during the time period that *** ***’s mother was present*** ***’s mother arrived at the retail branch location before *** *** and when offered assistance by the manager, she indicated she was waiting for her daughter who was arriving to make paymentNo extended discussions occurred without *** *** present, and no information or documentation was given to *** ***’s mother
At this time, I have not been able to find evidence of the conduct that *** *** outlined in her complaint. After discussing *** ***’s concerns with the manager of the CheckSmart retail branch she visited, and after reviewing the surveillance footage, I did not hear or see anything that indicated any of *** ***’s confidential account information was disclosed or provided to her motherCheckSmart employees are trained to be professional and to treat any customer’s confidential information with careSupervisors monitor and observe employees regularly to make sure that they are professional and are following CheckSmart’s policies and procedures to safeguard customer informationEmployees who fall short of CheckSmart’s expectations are counseled about appropriate behavior and, where called for, are reprimanded or terminated if they are unable to meet these expectations.
I would like to take this opportunity to apologize to *** *** for her experience. CheckSmart values all of its customers, and we look forward to serving *** ***’s future financial needsWe sincerely hope that we have been able to address both *** ***’s and your concernsShould you have any questions, please feel free to contact me.
Sincerely,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein In reviewing Mr***’s account, an Installment Loan in the amount
of $2,was obtained on November 9, This was a payment loan with biweekly payments; payments of $and payment of $181.42. To date, Cash Central has received payment of $on November 25, 2016, December 15, and December 23, 2016. Our records show on December 27, 2016, Mr*** authorized a payment in the amount of $1,000.00. It was Cash Central’s understanding, the payment was to be applied as a principal reduction payment. Before Mr***’s payment could be applied to the principal balance, Cash Central’s system processed the payment as a regular payment. At that time, Mr*** was sent an automated email confirming his due date of March 17, 2017. On January 14, 2017, Cash Central adjusted Mr***’s payment to reflect the principal balance. At that time, Mr*** was sent an automated email confirming his next regular payment would be due on January 20, 2017. On January 15, 2017, Cash Central spoke with Mr*** after his confusion regarding his upcoming payment and confirmed his payment of $1,was not to be applied as a principal reduction payment however, it was to be applied as multiple regular payments. At that time, Cash Central adjusted the principal reduction payment as a regular payment. On January 20, 2017, our records confirm a regular payment for $was processed in errorCash Central issued a refund of $to Mr*** on January 23, as a result of this error. In addition to the refund, Cash Central applied a principal reduction credit of $and waived the accrued interest of $on Mr***’s account as a good faith gesture. Cash Central apologizes for the inconvenience and frustration this may have caused Mr***. Our records further reflect on January 25, 2017, Cash Central revoked all future ACH attempts per Mr***’s request. He will need to contact Cash Central directly to assist him in making his future payments. As a reminder, Mr***’s next payment of $is scheduled to be due on March 31, 2017. Should the Revdex.com or Mr*** have any additional questions or concerns, I can be reached directly at ###-###-#### or via email at ***
I have filed a complaint in regards to this company in August (Revdex.com complaint case no***)I made a complaint about the customer service and practices of CCCS, and MrJoseph M*** replied to this complaint,and with the stipulations that he made, we resolved the issue and as a courtesy of my complaint, MrM*** agreed to "freeze" any accrual interest on my car title loanleaving me with the balance of (as of 08/11/14) $3060.26With the resolution of the original complaint and as of the date of the august complaint, I have obliged to the terms of making all my payments on time, and in fullyet I went to pay my title loan on (01/31/2015) at the store and the associate Anna told me I owe 2500+ and there is still interest on my loan, I was advised to call corporate office in which I did, I spoke with MrB*** and I was told that I started accruing interest as of Dec He told me to email him the complaint([email protected]) which I did, MrB*** advised me I would receive a call on 01/31/if not Feb 2, 2015, which I have not received a callI have made all my payments on time since this date to the sum of $and as stated on the resolution of this complaint which stated that my interest would Freeze and my balance would be Again I have made all my payments on time(I have documentation, receipts)After calculation I should owe Please this needs to be resolved because I don't want to take legal action in regards to this matter because it is a fraudulent matterI feel that this complaint should've been on my file with CCCS and it is looking like it has not because again I am accruing interestThis matter has left me stressed out and I would like to pay the balance in which I would obtain possession of my car's title (pink slip)I want my car title loan(pink slip) back in my possession, I feel like this companies practices are fraudulentWhich in effect has caused me stressI do not trust this company and I don't feel comfortable doing business with them any more...I just want to get my car title back and as a settlement I feel my loan should be paid off by CCCS as a courtesy, and again I would gain possession of my car title (pink slip)
Thank you very much ** *** ***
I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me
Sincerely
*** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** * *
This letter responds to your additional correspondence of August 19, 2014, regarding the above-referenced matterWe appreciate the role of the Revdex.com in mediating consumer complaints and also the additional opportunity to address *** ***’s concerns
In his original complaint, *** *** stated, “…I want this issue resolved and no damage done to my credit history…” I have confirmed that no information has been or will be reported to the credit reporting agencies regarding this situation
At this time, it appears that we have provided all relevant information addressing *** ***’s concerns from his original complaintI’d like to assure *** *** that this matter is being handled and that CheckSmart will continue to cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecutionIn his additional comments to the Revdex.com, *** *** appears unwilling to provide CheckSmart with any further documentation regarding his complaintCheckSmart simply invited *** *** to forward any documentation that he wished to provide to CheckSmart regarding this matterWe have made note of the police report number that he providedPlease note that any request for information from the police or prosecutor should be directed to the attention of *** *** in the Legal Department and will be handled as expeditiously as is possible
Should the Revdex.com have any further questions or concerns, please feel free to contact me.
Sincerely,
*** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** ** ***
*** *** *** * *** ***
*** *** ***
This letter responds to your correspondence of July 14, 2014, regarding the above referenced matterWe
appreciate the role your
office plays in helping to resolve consumer concerns
By way of background, our records indicate that *** *** obtained a title loan with Insight Capital
LLC (''Easy Money") on April 30, *** ***'s loan had an agreed upon repayment date of June
9, *** *** did not make his payment as agreed, and Easy Money proceeded with collection
efforts for his outstanding loan balance at tbat timeAs efforts by Easy Money to reach *** *** to
bring his account current were unsuccessful, his vehicle was repossessed on June 23, (days after
his missed payment due date) and delivered directly to *** *** ***A Car Condition
Report was completed at the time of repossession, detailing the pre-existing condition of *** ***'s
vehicle, which I have attached for ease of reference
*** ***'s complaint, as I understand it, is that he has not received his title or key returned to him from
Easy Money after paying his loan on July 15, *** *** also states in his complaint that while his
vehicle was in possession of *** *** ***, his personal belongulgs were stolen from his
vehicle and his vehicle was damaged
Our records indicate that *** *** paid his outstanding loan balance on July 15, At that time,
***
***'s vehicle title was returned to the Easy Money retail branch where he obtained his loanI have
confumed with the branch manager of that location that *** *** picked up his vehicle title from Easy
MoneyI have also confirmed that the key(s) provided by *** *** at the inception of his loan are
being held by Easy Money and call be picked up at the following retail branch:
Easy Money
*** *** ***
*** ** ***
*** *** ***
*** *** also states that his personal belongings were stolen from his vehicle and that his vehicle was
damaged while in possession of *** *** ***When *** *** picked up his vehicle on
July 16, 2014, he signed a Gate Pass release form stating, "Auction Company ASSUMES NO
LIABLLITY for loss or damage to any vehicle or its contents for any reason." As a courtesy, attached
please fnd n copy of the Gate Pass release form signed by *** *** and provided to Easy Money by
*** *** ***If *** *** would like to further pursue his complaints of theft and damage
to his vehicle, we would encourage him to follow up with *** *** *** directly to address
these concerns:
*** *** ***
*** *** ***
*** ** ***
*** *** ***
I hope that this response has addressed both your and *** ***'s concernsShould you have any
questions, please contact us
Sincerely,
*** ***
I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to me.
Regards,
[redacted]
...⇄ [redacted]
This letter responds to your additional correspondence of August 29, 2014, regarding the above-referenced matter. We appreciate the role of the Revdex.com in mediating consumer complaints and also the additional opportunity to address [redacted]’s concerns.
At this time, it appears that we have provided all relevant information addressing [redacted]’s concerns from his original complaint. As I’ve already indicated, I’d like to assure [redacted] that this matter is being handled and that CheckSmart will continue to cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecution. CheckSmart will not make any attempt to collect this from [redacted], and I would like to assure him that this will not be reported to any of the credit reporting agencies.
If, at this time, [redacted] remains concerned about his identity, I would encourage him to contact the Federal Trade Commission for further assistance in filing an Identity Theft Report/Affidavit. [redacted] can visit their website at www.ftc.gov, or call them at 877-FTC-HELP (382-4357).
Should the Revdex.com have any further questions or concerns, please feel free to contact me. ...⇄ Sincerely, ...⇄ [redacted]
August 4, 2014, regarding the above-referenced matter. Thank you for bringing [redacted]’s complaint to our attention. We appreciate the role of the Revdex.com in mediating consumer complaints.
By way of background, [redacted] initiated a Consumer Loan secured by her motor vehicle with California Check Cashing Stores, LLC (“CCCS”) on December 1, 2013, in the amount of $6,926.24.
[redacted]’s complaint, as I understand it, is regarding “unprofessional” treatment she received from CCCS’ corporate collections department. When a customer defaults on a loan, it is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their account. This contact is made only after obtaining a borrower’s written consent to contact them using the information that they provide. Our records indicate that an attempt was made to contact [redacted] on August 3, 2014, at which time a message was left for her requesting a return telephone call to CCCS’ corporate collections department. Two telephone calls were placed by [redacted] to CCCS’ corporate collections department. During the first phone call placed by [redacted], she was placed on hold and disconnected the call while waiting. During the second telephone call placed by [redacted], she spoke with a CCCS representative and stated she would make her payment on August 8, 2014. Although I have been unable to validate [redacted]’s claims of “unprofessional” treatment, I would like to extend my apologies to her for any telephone calls that she received which she perceived to be unprofessional.
In her complaint, [redacted] requests to “stop my car title loan”. As a courtesy to her, CCCS has frozen the accrual of any additional interest on her loan. As of today’s date, [redacted] has a remaining loan balance of $3,060.26. [redacted]’s future payments will be applied directly to this balance as no additional interest will accrue on her loan provided her monthly payments are made in full and on-time.
I sincerely hope that the response set forth above provides a satisfactory resolution to this matter. Should you have any questions, please feel free to contact me.
[redacted]
This letter responds to your correspondence of August 25, 2014, regarding the above-referenced matter. We appreciate the role of your office in resolving consumer complaints.
Our records indicate that [redacted] requested a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on July 28, 2014. The loan had an agreed-upon repayment date of August 15, 2014, and she provided a check to pay the loan on that date. Our records do indicate that [redacted] contacted the Easy Money retail branch where she obtained her loan on August 13, 2014, and requested that her check be held for deposit until August 22, 2014. As a policy, Easy Money will typically hold a check per a customer’s request for one day following the due date printed on the customer’s loan agreement. When it was noticed that [redacted]’ check was held for 6 days, it was inadvertently deposited on August 21, 2014. At this time, Easy Money has not received notice of dishonor of [redacted]’ financial institution.
In her complaint, [redacted] states that, “I know have paid them double…” Our records do not reflect that multiple payments were received for her July 28th loan; however, if [redacted] provides us with a copy of her bank statement reflecting that the check was honored by her financial institution, as well as a copy of a receipt reflecting that she also paid her loan in cash, Easy Money will refund to her any amount by which she overpaid her July 28th loan. In addition, as a good-will accommodation to [redacted], Easy Money is also willing to reimburse her for any non-sufficient funds fees that have been assessed to her account as a result of any duplicate payment received by Easy Money. We’d ask that [redacted] provide copies of her bank statements reflecting any non-sufficient funds fees she was assessed as a direct result of any duplicate payments clearing her bank and/or being paid in cash.
We regret [redacted]’ experience at Easy Money, and would like to apologize for any frustration or inconvenience she suffered as a result of this situation. To prevent such situations from occurring in the future, we ask that [redacted] review her loan agreement prior to signing and agreeing to the terms of repayment for any loans she obtains from Easy Money. Again, we welcome [redacted] to provide us with documentation reflecting that she double paid her loan and/or documentation reflecting any non-sufficient funds fees she was assessed by her financial institution, and Easy Money will be glad to refund any duplicate payments or non-sufficient funds fees she was assessed as a direct result of this situation.
I sincerely hope that the response set forth above provides a satisfactory explanation and resolution to this matter. Should you have any additional questions, please feel free to contact me.
Sincerely, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and have spoken on the phone with Cash Central. We have reached an amicable resolution that will be completed in 30 days.
Regards, [redacted]
This letter responds to your correspondence of July 28, 2014, regarding the above-referenced matter. Thank you for bringing [redacted]’s complaint to our attention. We appreciate the role of the Revdex.com in mediating consumer complaints.
In her complaint, [redacted] references a loan in the amount of $1,115.00, and $110.00 in payments. She requests that $275.00 be returned to her.
Our records reflect different information, and indicate that [redacted] requested a loan from Buckeye Check Cashing of [redacted] Inc. (“CheckSmart”) on November 15, 2013. The loan had an agreed-upon repayment date of November 30, 2013, and she provided a check to pay the loan on that date. CheckSmart deposited [redacted]’s check, and it was subsequently returned as an unpaid item on December 23, 2013, due to insufficient funds. As of today’s date, [redacted] has an outstanding balance on her account in the amount of $589.65.
[redacted]’s complaint is unclear. Our records do not reflect that she requested a loan in the amount of $1,115.00, and do not reflect that any payment has been made towards the loan amount referenced above. If [redacted] can provide a copy of her loan agreement or other documentation regarding the loan which is the basis of her complaint, I will be happy to review that further to determine how I can be of any further assistance.
Regarding [redacted]’s November 15, 2013, loan referenced above, because CheckSmart was unable to make contact and was unsuccessful in resolving this outstanding balance directly with her, [redacted]’s account has been referred to an outside collection agency, [redacted]). At this time, we would encourage [redacted] to contact [redacted] directly for further assistance regarding her outstanding balance and to discuss what options may be available for repayment of her outstanding obligation. It is important that [redacted] contact [redacted] at her earliest convenience to discuss her balance. [redacted] can be contacted as follows:
Again, if [redacted] is able to provide documentation as requested regarding a loan in the amount of $1,115.00, and subsequent payments for which she feels she did not receive the proper credit, I will be happy to review that documentation further to determine how I can be of further assistance.
Should you have any additional questions, please feel free to contact me.
[redacted]
This letter responds to your correspondence August 26, 2014, regarding the above-referenced matter. We appreciate the role of your office in resolving consumer complaints.
Our records indicate that [redacted] requested a loan from California Check Cashing Stores, LLC (“CCCS”) on July 31, 2014. The loan had an agreed-upon repayment date of August 14, 2014, and he provided a check to pay the loan on that date. CCCS deposited [redacted]’s check, and it was subsequently returned as an unpaid item by his financial institution on August 21, 2014. As of today’s date, [redacted]’s account is paid in full.
[redacted]’s complaint, as I understand it, is regarding duplicate payment made on his account. Because efforts by CCCS to encourage [redacted] to make payment on his account were unsuccessful, CCCS initiated an Electronic Funds Transfer (“EFT”) using the account information [redacted] provided when he signed his loan agreement. CCCS’ EFT attempts were done in accordance with his agreement. We can confirm that an EFT payment was processed on [redacted]’s account in the amount of $300.00 on August 25, 2014. Our records indicate that [redacted] then visited his local branch, also on August 25, 2014, and paid his balance in full. As a result of what effectively became a double-payment, CCCS issued a refund to [redacted] on August 26, 2014, in the amount of $323.00 (the amount of [redacted]’s original payment and a $23.00 overdraft charge assessed by his financial institution). [redacted] was refunded in cash and in person at his local retail branch. For ease of reference, I have attached a copy of the refund receipt signed by [redacted] acknowledging receipt of his $323.00 refund.
I would like to take this opportunity to apologize to [redacted] for any frustration or inconvenience caused to him as a result of this situation. I sincerely hope that the response set forth above provides a satisfactory resolution to this matter.
Should you have any additional questions, please feel free to contact me. ...⇄ Sincerely,
This responds to your correspondence of June 6, 2014, regarding the above-referenced matter. I would like to apologize for not responding to this complaint sooner; however, [redacted]’s complaint was inadvertently sent to a retail branch location for First Cash Advance, rather than directly to our corporate office. We do thank you for the opportunity to respond to [redacted]’s complaint and appreciate the role of your office in resolving customer disputes.
First, please allow me to apologize to [redacted] for the communications that led her to complain. I can assure you that [redacted]’s phone number has been removed from our call system as of July 2, 2014. [redacted] should receive no further calls and, as an added precaution, First Cash Advance has added her telephone number to our “Do Not Contact” database.
Our records show that the reason [redacted]’s number was called in the first place was that a First Cash Advance customer listed the telephone number she provided in her complaint, ###-###-####, as valid telephone number to contact them at. The calls placed to [redacted]’s phone number were not placed in any effort to collect anything from her, but rather an attempt to speak to our customer who provided First Cash Advance with this telephone number and represented that it was his/her own number.
We are not a collection agency, but periodically contact our customers about their accounts. As a lender, First Cash Advance obtains a customer’s written consent to contact them using the information that they provide. The calls to [redacted]’s number were solely because our customer listed her telephone number as their own and were intended to make contact with our customer. We hope that [redacted] will accept our apologies for any telephone calls or phone messages she may have received that she perceived to be inappropriate.
In her complaint, [redacted] expresses frustration stating this is the second complaint she has filed with the Revdex.com regarding this matter. Our records do not indicate that any previous complaint correspondence has been received from [redacted] directly or from any other agencies on her behalf. I do apologize that [redacted]’s concerns were not addressed and resolved sooner.
[redacted] should rest easy knowing that no further calls should come to her phone number and the information she has provided will be used to improve our calling protocols. I sincerely hope this fully addresses [redacted]’s concerns. If I can be of any further assistance, please do not hesitate to contact me. ...⇄ Sincerely,
[redacted]
...⇄ [redacted] [redacted]
This letter responds to your correspondence of August 13, 2014, regarding the above-referenced matter. We appreciate the role of the Revdex.com in mediating consumer complaints and also the opportunity to address [redacted]’s concerns.
I have reviewed our records and it appears that we have spoken with [redacted] previously regarding this situation. On July 21, 2014, [redacted] called and spoke with a representative of CheckSmart’s corporate collections department in response to a letter he received. At that time, [redacted] advised our representative that he believed he was the victim of identity theft. On July 24, 2014, [redacted] called back in to CheckSmart’s corporate collections department and, at that time, stated he had filed a police report for identity theft and provided the case number assigned to his police report. Upon receipt of the case number provided by [redacted], any account(s) that may have been improperly linked to him have been placed in a “HOLD” status, meaning that no telephone calls will be placed on this/these account(s) while we continue to investigate this matter.
Please be assured that we will cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecution. Any request for information from the police or prosecutor should be directed to the attention of [redacted] in the Legal Department and will be handled as expeditiously as is possible.
We hope that we have been able to address both your and [redacted]’s concerns; however, should there be any additional documents that he wishes to provide supporting his position in this situation, including a copy of the police report that he filed, [redacted] is welcome to forward such documentation to CheckSmart made out to my attention. Should you have any questions, please feel free to contact us. ...⇄ Sincerely,
[redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** * *** ***
*** *** ***
This letter responds to your additional correspondence of September 19, 2014, regarding the above referenced consumer. We appreciate the additional opportunity to address *** ***’s concerns
Unfortunately, *** ***’s August 9, 2014, loan application with Buckeye Check Cashing of California, LLC (“Cash 1”) was declined because she did not meet either all of our underwriting criteria or state law requirementsAs documented on the Adverse Action notice dated September 4, 2014, a copy of which was mailed to *** *** and provided to the Revdex.com, *** *** “does not demonstrate the ability to repay” at this time
We regret that we have been unable to meet *** ***’s financial needs at this time
Should you have any questions, please contact me.
Sincerely,
*** ***
To ** ***
Please ask Cash to reconsiderI make with SS Income and ***Pers a mouuthI will pay them back in payments
*** ***
Phone - ###-###-####
*** ** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** * *** ***
*** *** ***
This letter responds to your
correspondence of August 27, 2014, regarding the above referenced consumer. We appreciate the opportunity to address your concerns
Our records indicate that *** *** visited a retail branch of Buckeye Check Cashing of California, LLC (“Cash 1”), on August 9, We would like to thank *** *** for providing the documentation that she did with her Revdex.com complaint, and for pointing out that she received an invalid Adverse Action notice from Cash At this time, Cash will be generating a separate, valid Adverse Action notice which will be sent to *** *** directly under separate cover
Again, we would like to thank *** *** for bringing this to our attentionIt is my hope that the Adverse Action notice being sent to *** *** will answer any remaining questions that she might have regarding her loan application on August 9,
Should you have any questions, please contact me.
Sincerely,
*** ***
I have filed
a police report with the *** *** ** Sherriff Department July
and spoke with *** *** the last
time on July 24th and gave him the police report info
*** ** Sherriff Department Report
number ####### Phone ###-###-####
On July
I received there incorrect document stating that I am in debt for
$
Based on the
information there employees told me they have the wrong information wrong social
security number and wrong age wrong person etc
if they need the document I suggest they send for it they are responsible for there own bad business practices
there employees are culpable in honoring a bad check and if they pursue this
matter any further action
I
will be seeking legal representation
*** ***
*** *** *** *** *** ***
*** ** *** *** ***
*** *** ***
*** ** ***
*** *** *** *** * *** *** *** ***
*** *** ***
This letter responds to your original correspondence of July 2,
regarding the above-referenced matter. We appreciate the additional time to properly research and respond to *** ***’s concerns and thank your office for your efforts in mediating consumer complaints
Our records indicate that *** *** requested a loan from Buckeye Lending Solutions, LLC (“CheckSmart”) on May 15, 2014. The loan had an agreed-upon repayment date of May 29, 2014, and she provided a check to pay the loan on that dateCheckSmart deposited *** ***’s check and it was subsequently returned as an unpaid item by her financial institution on June 10, 2014. Our records indicate that *** *** paid her loan in full on July 2,
*** ***’s complaint, as I understand it, is that a customer service representative (“CSR”) at a CheckSmart retail branch location released confidential account information to her mother. *** *** specifically states in her complaint that, “As my mother and I were walking out of this facility she then proceeded to question me in regards to the loan as she had a CheckSmart paper and written on it were the previous payments I had made on the loan.” Our records indicate that on July 2, at 9:46am, *** *** visited the CheckSmart retail branch and made a partial payment towards her outstanding account balanceShe indicated at that time that she would be back later that day with her mother to pay off the remaining balance*** ***, with her mother present, paid her loan balance in full that same day at 1:19pm
To check into *** ***’s complaint, I spoke with the store manager of the retail branch location where she made paymentThe store manager assured me that no confidential account information was released to *** ***’s motherImmediately following the transaction, and with *** *** present, her mother did inquire whether the payment made by *** *** at that time paid her loan balance in fullThe CSR assisting *** *** did confirm for her at that time that her balance was paid in full and no additional balance remained dueThe only paperwork that would have been provided at that time would have been a payment receipt provided directly to *** ***
As an added precaution to check into *** ***’s concerns, I have personally reviewed the surveillance footage from the retail branch during the time period that *** ***’s mother was present*** ***’s mother arrived at the retail branch location before *** *** and when offered assistance by the manager, she indicated she was waiting for her daughter who was arriving to make paymentNo extended discussions occurred without *** *** present, and no information or documentation was given to *** ***’s mother
At this time, I have not been able to find evidence of the conduct that *** *** outlined in her complaint. After discussing *** ***’s concerns with the manager of the CheckSmart retail branch she visited, and after reviewing the surveillance footage, I did not hear or see anything that indicated any of *** ***’s confidential account information was disclosed or provided to her motherCheckSmart employees are trained to be professional and to treat any customer’s confidential information with careSupervisors monitor and observe employees regularly to make sure that they are professional and are following CheckSmart’s policies and procedures to safeguard customer informationEmployees who fall short of CheckSmart’s expectations are counseled about appropriate behavior and, where called for, are reprimanded or terminated if they are unable to meet these expectations.
I would like to take this opportunity to apologize to *** *** for her experience. CheckSmart values all of its customers, and we look forward to serving *** ***’s future financial needsWe sincerely hope that we have been able to address both *** ***’s and your concernsShould you have any questions, please feel free to contact me.
Sincerely,
*** ***
Thank you for the opportunity to respond to the recently filed complaint of *** ***. We appreciate the role the Revdex.com serves in resolving consumer concerns and hope to address the same herein In reviewing Mr***’s account, an Installment Loan in the amount
of $2,was obtained on November 9, This was a payment loan with biweekly payments; payments of $and payment of $181.42. To date, Cash Central has received payment of $on November 25, 2016, December 15, and December 23, 2016. Our records show on December 27, 2016, Mr*** authorized a payment in the amount of $1,000.00. It was Cash Central’s understanding, the payment was to be applied as a principal reduction payment. Before Mr***’s payment could be applied to the principal balance, Cash Central’s system processed the payment as a regular payment. At that time, Mr*** was sent an automated email confirming his due date of March 17, 2017. On January 14, 2017, Cash Central adjusted Mr***’s payment to reflect the principal balance. At that time, Mr*** was sent an automated email confirming his next regular payment would be due on January 20, 2017. On January 15, 2017, Cash Central spoke with Mr*** after his confusion regarding his upcoming payment and confirmed his payment of $1,was not to be applied as a principal reduction payment however, it was to be applied as multiple regular payments. At that time, Cash Central adjusted the principal reduction payment as a regular payment. On January 20, 2017, our records confirm a regular payment for $was processed in errorCash Central issued a refund of $to Mr*** on January 23, as a result of this error. In addition to the refund, Cash Central applied a principal reduction credit of $and waived the accrued interest of $on Mr***’s account as a good faith gesture. Cash Central apologizes for the inconvenience and frustration this may have caused Mr***. Our records further reflect on January 25, 2017, Cash Central revoked all future ACH attempts per Mr***’s request. He will need to contact Cash Central directly to assist him in making his future payments. As a reminder, Mr***’s next payment of $is scheduled to be due on March 31, 2017. Should the Revdex.com or Mr*** have any additional questions or concerns, I can be reached directly at ###-###-#### or via email at ***
I have filed a complaint in regards to this company in August (Revdex.com complaint case no***)I made a complaint about the customer service and practices of CCCS, and MrJoseph M*** replied to this complaint,and with the stipulations that he made, we resolved the issue and as a courtesy of my complaint, MrM*** agreed to "freeze" any accrual interest on my car title loanleaving me with the balance of (as of 08/11/14) $3060.26With the resolution of the original complaint and as of the date of the august complaint, I have obliged to the terms of making all my payments on time, and in fullyet I went to pay my title loan on (01/31/2015) at the store and the associate Anna told me I owe 2500+ and there is still interest on my loan, I was advised to call corporate office in which I did, I spoke with MrB*** and I was told that I started accruing interest as of Dec He told me to email him the complaint([email protected]) which I did, MrB*** advised me I would receive a call on 01/31/if not Feb 2, 2015, which I have not received a callI have made all my payments on time since this date to the sum of $and as stated on the resolution of this complaint which stated that my interest would Freeze and my balance would be Again I have made all my payments on time(I have documentation, receipts)After calculation I should owe Please this needs to be resolved because I don't want to take legal action in regards to this matter because it is a fraudulent matterI feel that this complaint should've been on my file with CCCS and it is looking like it has not because again I am accruing interestThis matter has left me stressed out and I would like to pay the balance in which I would obtain possession of my car's title (pink slip)I want my car title loan(pink slip) back in my possession, I feel like this companies practices are fraudulentWhich in effect has caused me stressI do not trust this company and I don't feel comfortable doing business with them any more...I just want to get my car title back and as a settlement I feel my loan should be paid off by CCCS as a courtesy, and again I would gain possession of my car title (pink slip)
Thank you very much ** *** ***
I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me
Sincerely
*** ***
*** *** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** *** ***
*** *** * *
This letter responds to your additional correspondence of August 19, 2014, regarding the above-referenced matterWe appreciate the role of the Revdex.com in mediating consumer complaints and also the additional opportunity to address *** ***’s concerns
In his original complaint, *** *** stated, “…I want this issue resolved and no damage done to my credit history…” I have confirmed that no information has been or will be reported to the credit reporting agencies regarding this situation
At this time, it appears that we have provided all relevant information addressing *** ***’s concerns from his original complaintI’d like to assure *** *** that this matter is being handled and that CheckSmart will continue to cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecutionIn his additional comments to the Revdex.com, *** *** appears unwilling to provide CheckSmart with any further documentation regarding his complaintCheckSmart simply invited *** *** to forward any documentation that he wished to provide to CheckSmart regarding this matterWe have made note of the police report number that he providedPlease note that any request for information from the police or prosecutor should be directed to the attention of *** *** in the Legal Department and will be handled as expeditiously as is possible
Should the Revdex.com have any further questions or concerns, please feel free to contact me.
Sincerely,
*** ***
*** *** ***
*** ** *** *** ***
*** *** ***
*** ** ***
*** *** *** * *** ***
*** *** ***
This letter responds to your correspondence of July 14, 2014, regarding the above referenced matterWe
appreciate the role your
office plays in helping to resolve consumer concerns
By way of background, our records indicate that *** *** obtained a title loan with Insight Capital
LLC (''Easy Money") on April 30, *** ***'s loan had an agreed upon repayment date of June
9, *** *** did not make his payment as agreed, and Easy Money proceeded with collection
efforts for his outstanding loan balance at tbat timeAs efforts by Easy Money to reach *** *** to
bring his account current were unsuccessful, his vehicle was repossessed on June 23, (days after
his missed payment due date) and delivered directly to *** *** ***A Car Condition
Report was completed at the time of repossession, detailing the pre-existing condition of *** ***'s
vehicle, which I have attached for ease of reference
*** ***'s complaint, as I understand it, is that he has not received his title or key returned to him from
Easy Money after paying his loan on July 15, *** *** also states in his complaint that while his
vehicle was in possession of *** *** ***, his personal belongulgs were stolen from his
vehicle and his vehicle was damaged
Our records indicate that *** *** paid his outstanding loan balance on July 15, At that time,
***
***'s vehicle title was returned to the Easy Money retail branch where he obtained his loanI have
confumed with the branch manager of that location that *** *** picked up his vehicle title from Easy
MoneyI have also confirmed that the key(s) provided by *** *** at the inception of his loan are
being held by Easy Money and call be picked up at the following retail branch:
Easy Money
*** *** ***
*** ** ***
*** *** ***
*** *** also states that his personal belongings were stolen from his vehicle and that his vehicle was
damaged while in possession of *** *** ***When *** *** picked up his vehicle on
July 16, 2014, he signed a Gate Pass release form stating, "Auction Company ASSUMES NO
LIABLLITY for loss or damage to any vehicle or its contents for any reason." As a courtesy, attached
please fnd n copy of the Gate Pass release form signed by *** *** and provided to Easy Money by
*** *** ***If *** *** would like to further pursue his complaints of theft and damage
to his vehicle, we would encourage him to follow up with *** *** *** directly to address
these concerns:
*** *** ***
*** *** ***
*** ** ***
*** *** ***
I hope that this response has addressed both your and *** ***'s concernsShould you have any
questions, please contact us
Sincerely,
*** ***
I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
...⇄ />
[redacted]
[redacted]
[redacted]
[redacted]
...⇄ [redacted]
This letter responds to your additional correspondence of August 29, 2014, regarding the above-referenced matter. We appreciate the role of the Revdex.com in mediating consumer complaints and also the additional opportunity to address [redacted]’s concerns.
At this time, it appears that we have provided all relevant information addressing [redacted]’s concerns from his original complaint. As I’ve already indicated, I’d like to assure [redacted] that this matter is being handled and that CheckSmart will continue to cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecution. CheckSmart will not make any attempt to collect this from [redacted], and I would like to assure him that this will not be reported to any of the credit reporting agencies.
If, at this time, [redacted] remains concerned about his identity, I would encourage him to contact the Federal Trade Commission for further assistance in filing an Identity Theft Report/Affidavit. [redacted] can visit their website at www.ftc.gov, or call them at 877-FTC-HELP (382-4357).
Should the Revdex.com have any further questions or concerns, please feel free to contact me.
...⇄ Sincerely,
...⇄ [redacted]
[redacted]
[redacted]
This letter responds to your correspondence of...
August 4, 2014, regarding the above-referenced matter. Thank you for bringing [redacted]’s complaint to our attention. We appreciate the role of the Revdex.com in mediating consumer complaints.
By way of background, [redacted] initiated a Consumer Loan secured by her motor vehicle with California Check Cashing Stores, LLC (“CCCS”) on December 1, 2013, in the amount of $6,926.24.
[redacted]’s complaint, as I understand it, is regarding “unprofessional” treatment she received from CCCS’ corporate collections department. When a customer defaults on a loan, it is our standard procedure to contact the customer at the telephone numbers they have provided in an effort to make arrangements with them to pay the balance on their account. This contact is made only after obtaining a borrower’s written consent to contact them using the information that they provide. Our records indicate that an attempt was made to contact [redacted] on August 3, 2014, at which time a message was left for her requesting a return telephone call to CCCS’ corporate collections department. Two telephone calls were placed by [redacted] to CCCS’ corporate collections department. During the first phone call placed by [redacted], she was placed on hold and disconnected the call while waiting. During the second telephone call placed by [redacted], she spoke with a CCCS representative and stated she would make her payment on August 8, 2014. Although I have been unable to validate [redacted]’s claims of “unprofessional” treatment, I would like to extend my apologies to her for any telephone calls that she received which she perceived to be unprofessional.
In her complaint, [redacted] requests to “stop my car title loan”. As a courtesy to her, CCCS has frozen the accrual of any additional interest on her loan. As of today’s date, [redacted] has a remaining loan balance of $3,060.26. [redacted]’s future payments will be applied directly to this balance as no additional interest will accrue on her loan provided her monthly payments are made in full and on-time.
I sincerely hope that the response set forth above provides a satisfactory resolution to this matter. Should you have any questions, please feel free to contact me.
...⇄ Sincerely,
...⇄
[redacted]
[redacted]...
[redacted]
[redacted] [redacted]
[redacted]
This letter responds to your correspondence of August 25, 2014, regarding the above-referenced matter. We appreciate the role of your office in resolving consumer complaints.
Our records indicate that [redacted] requested a loan from Buckeye Check Cashing of Tennessee, LLC (“Easy Money”) on July 28, 2014. The loan had an agreed-upon repayment date of August 15, 2014, and she provided a check to pay the loan on that date. Our records do indicate that [redacted] contacted the Easy Money retail branch where she obtained her loan on August 13, 2014, and requested that her check be held for deposit until August 22, 2014. As a policy, Easy Money will typically hold a check per a customer’s request for one day following the due date printed on the customer’s loan agreement. When it was noticed that [redacted]’ check was held for 6 days, it was inadvertently deposited on August 21, 2014. At this time, Easy Money has not received notice of dishonor of [redacted]’ financial institution.
In her complaint, [redacted] states that, “I know have paid them double…” Our records do not reflect that multiple payments were received for her July 28th loan; however, if [redacted] provides us with a copy of her bank statement reflecting that the check was honored by her financial institution, as well as a copy of a receipt reflecting that she also paid her loan in cash, Easy Money will refund to her any amount by which she overpaid her July 28th loan. In addition, as a good-will accommodation to [redacted], Easy Money is also willing to reimburse her for any non-sufficient funds fees that have been assessed to her account as a result of any duplicate payment received by Easy Money. We’d ask that [redacted] provide copies of her bank statements reflecting any non-sufficient funds fees she was assessed as a direct result of any duplicate payments clearing her bank and/or being paid in cash.
We regret [redacted]’ experience at Easy Money, and would like to apologize for any frustration or inconvenience she suffered as a result of this situation. To prevent such situations from occurring in the future, we ask that [redacted] review her loan agreement prior to signing and agreeing to the terms of repayment for any loans she obtains from Easy Money. Again, we welcome [redacted] to provide us with documentation reflecting that she double paid her loan and/or documentation reflecting any non-sufficient funds fees she was assessed by her financial institution, and Easy Money will be glad to refund any duplicate payments or non-sufficient funds fees she was assessed as a direct result of this situation.
I sincerely hope that the response set forth above provides a satisfactory explanation and resolution to this matter. Should you have any additional questions, please feel free to contact me.
Sincerely, [redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and have spoken on the phone with Cash Central. We have reached an amicable resolution that will be completed in 30 days.
Regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] [redacted]
[redacted]
This letter responds to your correspondence of July 28, 2014, regarding the above-referenced matter. Thank you for bringing [redacted]’s complaint to our attention. We appreciate the role of the Revdex.com in mediating consumer complaints.
In her complaint, [redacted] references a loan in the amount of $1,115.00, and $110.00 in payments. She requests that $275.00 be returned to her.
Our records reflect different information, and indicate that [redacted] requested a loan from Buckeye Check Cashing of [redacted] Inc. (“CheckSmart”) on November 15, 2013. The loan had an agreed-upon repayment date of November 30, 2013, and she provided a check to pay the loan on that date. CheckSmart deposited [redacted]’s check, and it was subsequently returned as an unpaid item on December 23, 2013, due to insufficient funds. As of today’s date, [redacted] has an outstanding balance on her account in the amount of $589.65.
[redacted]’s complaint is unclear. Our records do not reflect that she requested a loan in the amount of $1,115.00, and do not reflect that any payment has been made towards the loan amount referenced above. If [redacted] can provide a copy of her loan agreement or other documentation regarding the loan which is the basis of her complaint, I will be happy to review that further to determine how I can be of any further assistance.
Regarding [redacted]’s November 15, 2013, loan referenced above, because CheckSmart was unable to make contact and was unsuccessful in resolving this outstanding balance directly with her, [redacted]’s account has been referred to an outside collection agency, [redacted]). At this time, we would encourage [redacted] to contact [redacted] directly for further assistance regarding her outstanding balance and to discuss what options may be available for repayment of her outstanding obligation. It is important that [redacted] contact [redacted] at her earliest convenience to discuss her balance. [redacted] can be contacted as follows:
[redacted]
[redacted]
[redacted]
Phone: ###-###-####
Fax: ###-###-####
Again, if [redacted] is able to provide documentation as requested regarding a loan in the amount of $1,115.00, and subsequent payments for which she feels she did not receive the proper credit, I will be happy to review that documentation further to determine how I can be of further assistance.
Should you have any additional questions, please feel free to contact me.
...⇄ Sincerely,
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] [redacted]
[redacted]
This letter responds to your correspondence August 26, 2014, regarding the above-referenced matter. We appreciate the role of your office in resolving consumer complaints.
Our records indicate that [redacted] requested a loan from California Check Cashing Stores, LLC (“CCCS”) on July 31, 2014. The loan had an agreed-upon repayment date of August 14, 2014, and he provided a check to pay the loan on that date. CCCS deposited [redacted]’s check, and it was subsequently returned as an unpaid item by his financial institution on August 21, 2014. As of today’s date, [redacted]’s account is paid in full.
[redacted]’s complaint, as I understand it, is regarding duplicate payment made on his account. Because efforts by CCCS to encourage [redacted] to make payment on his account were unsuccessful, CCCS initiated an Electronic Funds Transfer (“EFT”) using the account information [redacted] provided when he signed his loan agreement. CCCS’ EFT attempts were done in accordance with his agreement. We can confirm that an EFT payment was processed on [redacted]’s account in the amount of $300.00 on August 25, 2014. Our records indicate that [redacted] then visited his local branch, also on August 25, 2014, and paid his balance in full. As a result of what effectively became a double-payment, CCCS issued a refund to [redacted] on August 26, 2014, in the amount of $323.00 (the amount of [redacted]’s original payment and a $23.00 overdraft charge assessed by his financial institution). [redacted] was refunded in cash and in person at his local retail branch. For ease of reference, I have attached a copy of the refund receipt signed by [redacted] acknowledging receipt of his $323.00 refund.
I would like to take this opportunity to apologize to [redacted] for any frustration or inconvenience caused to him as a result of this situation. I sincerely hope that the response set forth above provides a satisfactory resolution to this matter.
Should you have any additional questions, please feel free to contact me.
...⇄ Sincerely,
...⇄ [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]
[redacted] [redacted]
This responds to your correspondence of June 6, 2014, regarding the above-referenced matter. I would like to apologize for not responding to this complaint sooner; however, [redacted]’s complaint was inadvertently sent to a retail branch location for First Cash Advance, rather than directly to our corporate office. We do thank you for the opportunity to respond to [redacted]’s complaint and appreciate the role of your office in resolving customer disputes.
First, please allow me to apologize to [redacted] for the communications that led her to complain. I can assure you that [redacted]’s phone number has been removed from our call system as of July 2, 2014. [redacted] should receive no further calls and, as an added precaution, First Cash Advance has added her telephone number to our “Do Not Contact” database.
Our records show that the reason [redacted]’s number was called in the first place was that a First Cash Advance customer listed the telephone number she provided in her complaint, ###-###-####, as valid telephone number to contact them at. The calls placed to [redacted]’s phone number were not placed in any effort to collect anything from her, but rather an attempt to speak to our customer who provided First Cash Advance with this telephone number and represented that it was his/her own number.
We are not a collection agency, but periodically contact our customers about their accounts. As a lender, First Cash Advance obtains a customer’s written consent to contact them using the information that they provide. The calls to [redacted]’s number were solely because our customer listed her telephone number as their own and were intended to make contact with our customer. We hope that [redacted] will accept our apologies for any telephone calls or phone messages she may have received that she perceived to be inappropriate.
In her complaint, [redacted] expresses frustration stating this is the second complaint she has filed with the Revdex.com regarding this matter. Our records do not indicate that any previous complaint correspondence has been received from [redacted] directly or from any other agencies on her behalf. I do apologize that [redacted]’s concerns were not addressed and resolved sooner.
[redacted] should rest easy knowing that no further calls should come to her phone number and the information she has provided will be used to improve our calling protocols. I sincerely hope this fully addresses [redacted]’s concerns. If I can be of any further assistance, please do not hesitate to contact me.
...⇄ Sincerely,
[redacted]
[redacted]...
[redacted]
...⇄ />
[redacted]
[redacted]
[redacted]
[redacted]
...⇄ [redacted] [redacted]
This letter responds to your correspondence of August 13, 2014, regarding the above-referenced matter. We appreciate the role of the Revdex.com in mediating consumer complaints and also the opportunity to address [redacted]’s concerns.
I have reviewed our records and it appears that we have spoken with [redacted] previously regarding this situation. On July 21, 2014, [redacted] called and spoke with a representative of CheckSmart’s corporate collections department in response to a letter he received. At that time, [redacted] advised our representative that he believed he was the victim of identity theft. On July 24, 2014, [redacted] called back in to CheckSmart’s corporate collections department and, at that time, stated he had filed a police report for identity theft and provided the case number assigned to his police report. Upon receipt of the case number provided by [redacted], any account(s) that may have been improperly linked to him have been placed in a “HOLD” status, meaning that no telephone calls will be placed on this/these account(s) while we continue to investigate this matter.
Please be assured that we will cooperate and assist to the extent possible in supplying information to law enforcement that might facilitate any investigation or prosecution. Any request for information from the police or prosecutor should be directed to the attention of [redacted] in the Legal Department and will be handled as expeditiously as is possible.
We hope that we have been able to address both your and [redacted]’s concerns; however, should there be any additional documents that he wishes to provide supporting his position in this situation, including a copy of the police report that he filed, [redacted] is welcome to forward such documentation to CheckSmart made out to my attention. Should you have any questions, please feel free to contact us.
...⇄ Sincerely,
[redacted]