I am rejecting this response because: THE MONTAGE SPEAKS FOR ITSELFThe storefront created for my business, *** *** *** ***, for the Ennis, Texas historical montage failed to meet the same artistic standards as the many other businesses representedIt's quite evident to any observer of the print that my business likeness was underrepresented in terms of lettering, space and artistic impressions, although my cost for the project was no less, with the exceptions of owners of buildings with multiple storefrontsThe Community Creations rebuttal stated that 'we are not infallible and if we make an error we issue a refund promptlyWe will not in this instance as we did exactly what we were asked to do'My message to the general public is buyers bewareThe sales pitch promises a beautifully drawn representation of your businessMost of them were nicely doneThe Community Creations rebuttal stated 'not every business has a specific logo font or large graphicHer (business) card has neither'I did include my business card which had a watercolor sketch of a bluebonnet along with my business lettering on either sideMy clinic is named after the Texas legislation designation of Ennis being named 'the bluebonnet city'No attempt was made by the artist to even draw a bluebonnetWhy would the company request a business card if they were going to completely ignore it? Their rebuttal stated 'the card does not contain a dog paw or veterinary symbol, nor were we asked to include oneIn this sense, the complaint was accurate; however, it is not our business to include items that are not requested by a client'The assumption of the contract and the statements made by Community Creations is that each business must write down EXACTLY what the artist is to drawUltimately, it will be up to the general public to decide whether it's reasonable to believe that each business owner stated in graphic detail how their storefronts were to be drawn and whether giving a business owner less than two hours to make a decision on whether to be included in their once in a lifetime historic montage constitutes sales pressureI had requested only a partial refund in the end to compensate for my storefront's lack of detail which was declined by Community Creations
Mr. [redacted] is correct! He did not purchase commodity granite or clearance material. He chose an exotic granite that we sell at a “STARTING AT” price per square foot (installed, 35 SF min). It was explained to Mr. [redacted] (by me personally) that this material is purchased (by Rockfab)...
in small lots and NOT in container lots (e.g. a container might be +/- 40 slabs) and that his price could vary depending on how the material yields (e.g. can we Fabricate from only one slab, or must we cut into a second slab to correctly fabricate his project?). Essentially, a “STARTING AT” priced stone COULD INDEED be priced more per square foot than the “STARTING AT” price, (installed). NOTE: The stone slabs we purchase in larger quantity is considered “PROMOTIONAL” and the advertised price is not subject to change as long as 35 SF min is purchased. [redacted] (Mr. [redacted]’ salesperson) priced the job as if it could be yielded from only one (1) slab and thus only charged Mr. [redacted] the $79/SF price. His contract states that “after templating, his square footage & yield is subject to be recalculated and the price adjusted if the information supplied by the customer does not jibe with the actual square footage necessary & that depending on layout, it may be necessary to cut additional material, thus effecting pricing.” After templates were made, our lay-out tech [redacted] determined that to properly fabricate this job (and minimize seams) he needed more than one slab of stone. So, to save Mr. [redacted] from incurring additional charges (i.e., a full second slab) he had an off-fall piece from the subsequent slab from the same bundle (same lot of exotic stone, one serial number ahead of Mr. [redacted]’ slab). When [redacted] went over the layout with him, he told Mr. [redacted] that he had saved him from incurring additional charges by using this off-fall piece of material. Mr. [redacted] interpreted this as meaning he MUST be somehow due a refund. I met with Mr. [redacted] personally and explained this in detail. I took him back to the slab gallery and showed him the signage on his slabs that state his exotic material was a “Starting At” exotic, rare stone. I reminded him that he paid only the “STARTING AT” price/SF and that even though he could have paid more, he didn’t have to do so. Mr. [redacted] just looked right thru me!... he was angry, rude & irate, demanding monetary compensation. So, I called [redacted] (his sales person), [redacted] (Shop Manager) & “[redacted]” (layout tech) into the conference room. We all were ALL able to reason with Mr. [redacted] & explain. He seemed most angry with [redacted] because he reckoned [redacted] had told him he’d get a $ refund ([redacted] is NOT in sales nor management). I told Mr. [redacted] that [redacted] has worked for Rockfab for 15 years & laid out literally a million square feet of countertop on stone slabs and has never had a customer complaint. Mr. [redacted] was insistent he needed money back. [redacted] reminded Mr. [redacted] that she had given him a FREE sink bowl and a faucet at a steeply reduced price to make him happy when she closed the sale with him. She also reminded him that he had saved several hundred dollars due to [redacted]’s use of that off-fall slab. He would not listen to reason & he started threatening to sully our reputation (online) & hurt our name. I asked him if he was happy with our quality? Was he satisfied with the outcome of his job? Was he happy with the fabrication and installation? Was the stone beautiful in his kitchen? He said yes, he was very happy & that technically Rockfab had lived up to the signed contract… but he kept harkening back to [redacted]’s comment. I was now getting rather irritated at Mr. [redacted]’ unreasonableness. I ask him if it would make him happy if I just fired [redacted]?.... He said “Yes!… So, I, in pure “Donald Trump fashion” said “OK, [redacted], you’re FIRED!” [redacted] got up and started to leave the conference room. I immediately stopped him and said, “[redacted]”, you have been a loyal employee of Rockfab for 15 years! – you are surely NOT fired – you mean more to me than does this crazy unreasonable customer!” I then pulled out my wallet & handed him all the cash I had – about $600. Embarrassed in front of my employees he refused. I then tossed the cash at his chest & asked him to leave my showroom! – At Rockfab, we treasure our reputation! We work hard for our customers. We are the first & best natural stone fabricator in our region of VA. We have installed over 2 million SF of premium countertops since 1996. I’ve never seen a more unrealistic and yes, “Crazy,” customer in 21 years! I apologize for “losing my cool” with Mr. [redacted]… But as a matter of principle, I refuse to apologize to Mr. [redacted] for providing him with top quality, beautiful granite countertops, employing the best fab techniques available, sealed the best quality 15 year sealer we can buy, his sink cut-out reinforced with 304 stainless steel flat bar (inside the stone) making it 400% stronger (most fabricators don’t bother to do this at all) installed by the best, most experienced granite installers around… AND saving him from incurring additional $ charges to boot!... Mr. [redacted] should be giving Rockfab a raving, positive review instead of what he did.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is in response to the
complaint filed on 12/10/No refund will be issued. It is a bit difficult to respond
as the complaints have changed as time has gone onMy responses to her emails have
been misquotedI will try to be brief, yet complete
On Dec 5th, I
received an email that referred specifically to "writing was very thinly drawn"
and "There was not a dog paw, a veterinary symbol, or anything indicating it
was a veterinary clinic." This is somewhat accurate on her part and I attempted
to address these issues.
I reminded her in my reply on
12/8/that we were given a business card at time of contract, she confirms
this in her complaint to the Revdex.com on 12/The card does not contain a dog paw or
veterinary symbol, nor were we asked to include oneIn this sense the
complaint was accurate, however it is not our business to include items that are
not requested by a clientWe rely on a business owner to tell us what they
desire, if they wish to have a logo or dog paw symbol in connection with their
businessShe approved the Art Instructions on the contract and signed off on
the ad insertion.
My response on 12/8/also
referenced her statement that the "writing was very thinly drawn"I pointed
out that the weight of the line is identical to many others on the printNot
every business has a specific logo font or large graphicHer card has neither
I pointed out several other businesses where the width of the writing was
identicalThis style is common, especially among professionals or medical professionals.
She then went off on a
slightly different tangent, ignoring the comments she made concerning the weight
of the line and instead comparing the sizes of the buildings I used as an
exampleShe compared the size of her veterinary practice to a large medical
clinic with multiple doctors and to a churchShe also compared the size of her
building to a much larger complex wherein several businesses had signed onIn
my reply on 12/9/I reminded her that her initial complaint was about the
weight of the line so I had presented her with several samples where the line
weight was identicalI also mentioned that the church and other buildings in
town I referred to were much larger than hersAnyone viewing a sample of our
finished work, which she mentions she did in her complaint on 12/10/14, could
see that some buildings are quite a bit larger than othersThis is done to
create realism on the print, making it look like the actual town.
I did mention that I wasn't
going to go over the details of every building on the print, there were a large
number of sponsor's buildings and that sort of thing could have gone on
foreverIn addition the details of a clients agreement generally are not to be shared with other businesses.
In her final complaint she
states that she looked at the other businesses and "is quite sure they did not
specify the details she saw on their buildings"I'm perplexed as to how she
can make this statement unless she was present during the enrollment of the
ninety other businesses on the printThey all presented their Art
Instructions, saw that the contract was accurate, and signed it, just as she
did.
Finally in her complaint to
the Revdex.com on 12/10/she states for the first time that she was "pressured to
make a decision"That is blatantly wrongIt is even more ironic she states
this as several members of her family walked in during the sales presentation,
saw the samples, and offered positive comments on the projectSome pressure, I
wonder how the sales rep set that up?
I am sorry she feels this
wayWe have been in business since and this is the first time that anyone
has issued a complaint with the Revdex.comWe have completed over Montage prints
and hundreds of cartoon style poster maps with multiple clients on every one of
themWe are not infallible and if we make an error we issue a refund promptly
We will not in this instance as we did exactly what we were asked to doI
realize this will result in an Unresolved Complaint on our Revdex.com record and
regretfully will accept this.
If a business reads this
before committing to a space on one of our Montages, please understand that our
art staff will follow your instructions and reproduce by hand the sample/logo
that you give usYou will have an opportunity to review and discuss this with
your representative prior to approving your contractThere is an area on the
contract labeled Art Instructions that is for exact instructions and a space
for a business card or logo sample alsoIf you would like an embellishment or
a stylized logo please ask us to include it while we are designing your businesses representation, not
after you see the finished productWe will be happy to oblige
I am rejecting this response because: THE MONTAGE SPEAKS FOR ITSELFThe storefront created for my business, *** *** *** ***, for the Ennis, Texas historical montage failed to meet the same artistic standards as the many other businesses representedIt's quite evident to any observer of the print that my business likeness was underrepresented in terms of lettering, space and artistic impressions, although my cost for the project was no less, with the exceptions of owners of buildings with multiple storefrontsThe Community Creations rebuttal stated that 'we are not infallible and if we make an error we issue a refund promptlyWe will not in this instance as we did exactly what we were asked to do'My message to the general public is buyers bewareThe sales pitch promises a beautifully drawn representation of your businessMost of them were nicely doneThe Community Creations rebuttal stated 'not every business has a specific logo font or large graphicHer (business) card has neither'I did include my business card which had a watercolor sketch of a bluebonnet along with my business lettering on either sideMy clinic is named after the Texas legislation designation of Ennis being named 'the bluebonnet city'No attempt was made by the artist to even draw a bluebonnetWhy would the company request a business card if they were going to completely ignore it? Their rebuttal stated 'the card does not contain a dog paw or veterinary symbol, nor were we asked to include oneIn this sense, the complaint was accurate; however, it is not our business to include items that are not requested by a client'The assumption of the contract and the statements made by Community Creations is that each business must write down EXACTLY what the artist is to drawUltimately, it will be up to the general public to decide whether it's reasonable to believe that each business owner stated in graphic detail how their storefronts were to be drawn and whether giving a business owner less than two hours to make a decision on whether to be included in their once in a lifetime historic montage constitutes sales pressureI had requested only a partial refund in the end to compensate for my storefront's lack of detail which was declined by Community Creations
Mr. [redacted] is correct! He did not purchase commodity granite or clearance material. He chose an exotic granite that we sell at a “STARTING AT” price per square foot (installed, 35 SF min). It was explained to Mr. [redacted] (by me personally) that this material is purchased (by Rockfab)...
in small lots and NOT in container lots (e.g. a container might be +/- 40 slabs) and that his price could vary depending on how the material yields (e.g. can we Fabricate from only one slab, or must we cut into a second slab to correctly fabricate his project?). Essentially, a “STARTING AT” priced stone COULD INDEED be priced more per square foot than the “STARTING AT” price, (installed). NOTE: The stone slabs we purchase in larger quantity is considered “PROMOTIONAL” and the advertised price is not subject to change as long as 35 SF min is purchased. [redacted] (Mr. [redacted]’ salesperson) priced the job as if it could be yielded from only one (1) slab and thus only charged Mr. [redacted] the $79/SF price. His contract states that “after templating, his square footage & yield is subject to be recalculated and the price adjusted if the information supplied by the customer does not jibe with the actual square footage necessary & that depending on layout, it may be necessary to cut additional material, thus effecting pricing.” After templates were made, our lay-out tech [redacted] determined that to properly fabricate this job (and minimize seams) he needed more than one slab of stone. So, to save Mr. [redacted] from incurring additional charges (i.e., a full second slab) he had an off-fall piece from the subsequent slab from the same bundle (same lot of exotic stone, one serial number ahead of Mr. [redacted]’ slab). When [redacted] went over the layout with him, he told Mr. [redacted] that he had saved him from incurring additional charges by using this off-fall piece of material. Mr. [redacted] interpreted this as meaning he MUST be somehow due a refund. I met with Mr. [redacted] personally and explained this in detail. I took him back to the slab gallery and showed him the signage on his slabs that state his exotic material was a “Starting At” exotic, rare stone. I reminded him that he paid only the “STARTING AT” price/SF and that even though he could have paid more, he didn’t have to do so. Mr. [redacted] just looked right thru me!... he was angry, rude & irate, demanding monetary compensation. So, I called [redacted] (his sales person), [redacted] (Shop Manager) & “[redacted]” (layout tech) into the conference room. We all were ALL able to reason with Mr. [redacted] & explain. He seemed most angry with [redacted] because he reckoned [redacted] had told him he’d get a $ refund ([redacted] is NOT in sales nor management). I told Mr. [redacted] that [redacted] has worked for Rockfab for 15 years & laid out literally a million square feet of countertop on stone slabs and has never had a customer complaint. Mr. [redacted] was insistent he needed money back. [redacted] reminded Mr. [redacted] that she had given him a FREE sink bowl and a faucet at a steeply reduced price to make him happy when she closed the sale with him. She also reminded him that he had saved several hundred dollars due to [redacted]’s use of that off-fall slab. He would not listen to reason & he started threatening to sully our reputation (online) & hurt our name. I asked him if he was happy with our quality? Was he satisfied with the outcome of his job? Was he happy with the fabrication and installation? Was the stone beautiful in his kitchen? He said yes, he was very happy & that technically Rockfab had lived up to the signed contract… but he kept harkening back to [redacted]’s comment. I was now getting rather irritated at Mr. [redacted]’ unreasonableness. I ask him if it would make him happy if I just fired [redacted]?.... He said “Yes!… So, I, in pure “Donald Trump fashion” said “OK, [redacted], you’re FIRED!” [redacted] got up and started to leave the conference room. I immediately stopped him and said, “[redacted]”, you have been a loyal employee of Rockfab for 15 years! – you are surely NOT fired – you mean more to me than does this crazy unreasonable customer!” I then pulled out my wallet & handed him all the cash I had – about $600. Embarrassed in front of my employees he refused. I then tossed the cash at his chest & asked him to leave my showroom! – At Rockfab, we treasure our reputation! We work hard for our customers. We are the first & best natural stone fabricator in our region of VA. We have installed over 2 million SF of premium countertops since 1996. I’ve never seen a more unrealistic and yes, “Crazy,” customer in 21 years! I apologize for “losing my cool” with Mr. [redacted]… But as a matter of principle, I refuse to apologize to Mr. [redacted] for providing him with top quality, beautiful granite countertops, employing the best fab techniques available, sealed the best quality 15 year sealer we can buy, his sink cut-out reinforced with 304 stainless steel flat bar (inside the stone) making it 400% stronger (most fabricators don’t bother to do this at all) installed by the best, most experienced granite installers around… AND saving him from incurring additional $ charges to boot!... Mr. [redacted] should be giving Rockfab a raving, positive review instead of what he did.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is in response to the
complaint filed on 12/10/No refund will be issued. It is a bit difficult to respond
as the complaints have changed as time has gone onMy responses to her emails have
been misquotedI will try to be brief, yet complete
On Dec 5th, I
received an email that referred specifically to "writing was very thinly drawn"
and "There was not a dog paw, a veterinary symbol, or anything indicating it
was a veterinary clinic." This is somewhat accurate on her part and I attempted
to address these issues.
I reminded her in my reply on
12/8/that we were given a business card at time of contract, she confirms
this in her complaint to the Revdex.com on 12/The card does not contain a dog paw or
veterinary symbol, nor were we asked to include oneIn this sense the
complaint was accurate, however it is not our business to include items that are
not requested by a clientWe rely on a business owner to tell us what they
desire, if they wish to have a logo or dog paw symbol in connection with their
businessShe approved the Art Instructions on the contract and signed off on
the ad insertion.
My response on 12/8/also
referenced her statement that the "writing was very thinly drawn"I pointed
out that the weight of the line is identical to many others on the printNot
every business has a specific logo font or large graphicHer card has neither
I pointed out several other businesses where the width of the writing was
identicalThis style is common, especially among professionals or medical professionals.
She then went off on a
slightly different tangent, ignoring the comments she made concerning the weight
of the line and instead comparing the sizes of the buildings I used as an
exampleShe compared the size of her veterinary practice to a large medical
clinic with multiple doctors and to a churchShe also compared the size of her
building to a much larger complex wherein several businesses had signed onIn
my reply on 12/9/I reminded her that her initial complaint was about the
weight of the line so I had presented her with several samples where the line
weight was identicalI also mentioned that the church and other buildings in
town I referred to were much larger than hersAnyone viewing a sample of our
finished work, which she mentions she did in her complaint on 12/10/14, could
see that some buildings are quite a bit larger than othersThis is done to
create realism on the print, making it look like the actual town.
I did mention that I wasn't
going to go over the details of every building on the print, there were a large
number of sponsor's buildings and that sort of thing could have gone on
foreverIn addition the details of a clients agreement generally are not to be shared with other businesses.
In her final complaint she
states that she looked at the other businesses and "is quite sure they did not
specify the details she saw on their buildings"I'm perplexed as to how she
can make this statement unless she was present during the enrollment of the
ninety other businesses on the printThey all presented their Art
Instructions, saw that the contract was accurate, and signed it, just as she
did.
Finally in her complaint to
the Revdex.com on 12/10/she states for the first time that she was "pressured to
make a decision"That is blatantly wrongIt is even more ironic she states
this as several members of her family walked in during the sales presentation,
saw the samples, and offered positive comments on the projectSome pressure, I
wonder how the sales rep set that up?
I am sorry she feels this
wayWe have been in business since and this is the first time that anyone
has issued a complaint with the Revdex.comWe have completed over Montage prints
and hundreds of cartoon style poster maps with multiple clients on every one of
themWe are not infallible and if we make an error we issue a refund promptly
We will not in this instance as we did exactly what we were asked to doI
realize this will result in an Unresolved Complaint on our Revdex.com record and
regretfully will accept this.
If a business reads this
before committing to a space on one of our Montages, please understand that our
art staff will follow your instructions and reproduce by hand the sample/logo
that you give usYou will have an opportunity to review and discuss this with
your representative prior to approving your contractThere is an area on the
contract labeled Art Instructions that is for exact instructions and a space
for a business card or logo sample alsoIf you would like an embellishment or
a stylized logo please ask us to include it while we are designing your businesses representation, not
after you see the finished productWe will be happy to oblige