Community Federal Mortgage

Again, Wanderu does not set prices, when they change we update them when the carrier does. If a customer went to the bus providers site they would see the same exact price. We do not set any prices, we update them when they update them.  In the industry, there is a thing called "Dynamic Pricing" where they sell a certain amount of tickets at x price and when those sellout the prices changes to the next tier and so on. Wanderu DOES display when the prices change before purchasing so the consumer can make the decision to continue or go back to results to buy a different price ticket. I apologize you feel this is unjust, however this is how pricing works in the travel industry Wanderu displays what is provided by each carrier.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 "Wanderu is only a trip search and comparison website, we did not charge you for this ticket and therefore cannot issue a refund, you will have to file your claim directly with Wanda Coach by calling them at 1-[redacted]. If your bus was delayed or departed before the scheduled time they will be able to investigate this for you and help you accordingly. "
??THIS IS A DISCREPANCY!!! ??To whom it may concern please read??I called that number already 3x. I WANT MY MONEY BACK!.RHEY NEVER SHOWED FOR BOTH TRIPSRegards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
#1.  You clearly did not understand what I was getting at in my last response to you.  The photo I included did not show price because it was posted to show that your statement of not offering "Round-Trip" was a farcity as clearly your company does have round-trip options.  As I stated in my response, your website NOW shows a total of $520 for both sets of tickets when in fact the total showing was $286 when I agreed to purchase the "round-trip" sets of tickets.  It did not give me an option to not have my card charged once it rejected "error" messaged the return tickets.  It went ahead and charged me FULL PRICE $243 for one-way tickets there.  It is not rocket science to understand what I keep explaining over and over again.  In your response, you say to call you.......................WITH WHAT PHONE NUMBER?................................Your company does not have a phone number to contact you.  Please provide the number and I will gladly call you.     
Regards,
[redacted]

While we understand it is frustrating, Wanderu is a travel search company; we do not accept payments or issue the bus tickets.  Per the attached image, every customer receives the following message on our check out page. We include as much information on where the tickets come from and how to...

contact the carrier specifically if the tickets are not received.  We answer ALL emails within in 12 hours or less. Unfortunately, this customers email address does not show up in our customer support portal which indicates we were not contacted or they may have used a different email address.  We truly do care about each traveler and do our very best with our small team to assist.  In this specific case, the customer was provided incorrect information from [redacted] and for that I apologize. I will speak with their executive team on the lack of customer service this customer received.