Community Financial Members Federal Credit Union

Dear Revdex.com:We are very sorry for the additional grief and frustration [redacted] has experienced after the death of his wife, [redacted] [redacted] *’s complaint is understandable; our condolences and sincere apologies are with himThroughout the course of serving [redacted] *, we have done everything within our authority in an honest, professional and expedient manner Unfortunately, sometimes certain situations are in the hands of someone else In this particular case, it is the insurance company, [redacted] ( [redacted] from this point forward)The following is a timeline of the Problem and Resolution between the three (3) parties involved: April 23, 2014: [redacted] buys a funeral pre-arrangement from [redacted] to be serviced by FuneralCaring USA Funeral Homes [redacted] chooses to finance the pre-arrangement at $per month for ten (10) yearsJanuary 6, 2016: [redacted] passes away.January 7, 2016: [redacted] meets with a FuneralCaring USA Funeral Director to finalize arrangements for [redacted] **January 7, 2016: [redacted] informs FuneralCaring USA that [redacted] pre-arrangement will be investigated because her policy is still under the two (2) year “Contestable” period and at this time will return all payments made until their investigation is complete.January 7, 2016: [redacted] pays out of pocket the difference of $to FuneralCaring USA.January 25, 2016: [redacted] corresponds with FuneralCaring USA informing that their investigation is complete and they will indeed pay the full death benefit amount.February 9, 2016: FuneralCaring USA’s accounting department telephones [redacted] regarding the status of the death benefit [redacted] reports that it is still processing the claim and a check will be in the mail this weekIf you have any additional questions my office number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
reguarding case #*** my case with funeral caring U.S A, has been resolvedan investigation into my wifes medcond, which led to her passing was found to be non pre- existingmy policy is to be honored and the expences returnedi still believe thier policy of disputing policies before an investigation is performed to be ludacristit took days to resolve this mattersuppose I had no resorces, what would of happened to my wifes body!!!
Regards,
*** ***

Dear Revdex.com:We are very sorry for the additional grief and frustration [redacted] has experienced after the death of his wife, [redacted]   [redacted]’s complaint is understandable; our condolences and sincere apologies are with him. Throughout the course of serving [redacted], we have done everything within our...

authority in an honest, professional and expedient manner.   Unfortunately, sometimes certain situations are in the hands of someone else.  In this particular case, it is the insurance company, [redacted] from this point forward). The following is a timeline of the Problem and Resolution between the three (3) parties involved: April 23, 2014:  [redacted] buys a funeral pre-arrangement from [redacted] to be serviced by FuneralCaring USA Funeral Homes.  [redacted] chooses to finance the pre-arrangement at $17.94 per month for ten (10) years. January 6, 2016:  [redacted] passes away.January 7, 2016:  [redacted] meets with a FuneralCaring USA Funeral Director to finalize arrangements for [redacted]January 7, 2016:  [redacted] informs FuneralCaring USA that [redacted] pre-arrangement will be investigated because her policy is still under the two (2) year “Contestable” period and at this time will return all payments made until their investigation is complete.January 7, 2016:  [redacted] pays out of pocket the difference of $661.04 to FuneralCaring USA.January 25, 2016:  [redacted] corresponds with FuneralCaring USA informing that their investigation is complete and they will indeed pay the full death benefit amount.February 9, 2016:  FuneralCaring USA’s accounting department telephones [redacted] regarding the status of the death benefit.  [redacted] reports that it is still processing the claim and a check will be in the mail this week. If you have any additional questions my office number is [redacted]

Please see attached response.