Community Financial Service Center Corp

In response to your letter dated September 27, we would like to offer this finding.On Friday September 8th [redacted] the complainant’s daughter came to CFSC #to cash her payroll check, after cashing her check and leaving the store she returned a short time later stating that she was shorted $The manager at that time told her that because she left the store before discovering that her transaction was not right the only thing he could do was to take her name and number and call her after the store was balanced for the dayI personally received a call from [redacted] asking about the transaction and I explained to her the procedure we use when a customer leaves the storeI did tell her that someone would contact her and let her know what happened with the balance of the store.When I received a call from [redacted] on September 12, I did not at that moment know how the store balanced for that dayThat’s why I told her that I would call her backWhen I found out the Teller who handled the transaction did balance I should have contacted Ms [redacted] immediatelyWhen I received your letter I realized I inexcusably failed to follow up with herIn the interest of satisfying a customer on September 18, we refunded Nya the $she said she was shorted.Sincerely, [redacted] ***Community Financial Service Center414-449-