Community Financial Service Center Corp.

I have reviewed Ms*** statement, talked with the store manager and the customer representative who handled the transaction and viewed the surveillance video of the transactionI have concluded that our employee did not give Ms*** her money order at the completion of the transactionI
have arranged to have the money order (or the cost of) along with the fee refunded to Ms***I do offer my apology to MsMcCain for not getting the transaction correct in the first place and for not resolving this dispute in a timely mannerI also offer a free money order to Ms*** if she chooses to use our service again, to make amends for this unfortunate incident Sincerely, *** ***Vice PresidentCommunity Financial Service Center414-449-

In response to your letters regarding the above mentioned complaint I have discussed this complaint with the customers’ wife and explained to her that once he left the store the only thing I could do was to count the Teller drawer and the entire store after closing to see if there was a
discrepancyIf after a complete audit, we balanced over I could help herBut since he left the store and then came back to say he was shorted, this is the procedure that we followEssentially once he left the store there was no way to know what happened to the moneyIf he had counted the money along with the Teller or himself at the window this would have been resolved right thenWe don’t have any control over what happens when a customer leaves the store. I understand this does not satisfy the customer, but not having a policy like this in place would leave us vulnerable to everyone that claims they were shorted after leaving the store. Sincerely, *** ***Community Financial Service Center***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I would like to state for the record had I not contacted Revdex.com my issue would have went on unresolved I contacted *** immediately when I recognized the cashier's error He spoke with the cashier via telephone, but he did not return my phone call We could have reached this same resolution if *** had investigated the truth immediately. No, I was not offered a free money order for future use I have no intentions of ever using any of their services ever again Thank you Revdex.com for assisting me with this issue!
Regards,
*** ***

In response to your letter dated September 27, 2017 we would like to offer this finding.On Friday September 8th [redacted] the complainant’s daughter came to CFSC #7 to cash her payroll check, after cashing her check and leaving the store she returned a short time later stating that she was...

shorted $100.00. The manager at that time told her that because she left the store before discovering that her transaction was not right the only thing he could do was to take her name and number and call her after the store was balanced for the day. I personally received a call from [redacted] asking about the transaction and I explained to her the procedure we use when a customer leaves the store. I did tell her that someone would contact her and let her know what happened with the balance of the store.When I received a call from [redacted] on September 12, 2017 I did not at that moment know how the store balanced for that day. That’s why I told her that I would call her back. When I found out the Teller who handled the transaction did balance I should have contacted Ms. [redacted] immediately. When I received your letter I realized I inexcusably failed to follow up with her. In the interest of satisfying a customer on September 18, 2017 we refunded Nya the $100 she said she was shorted.Sincerely,  [redacted]Community Financial Service Center414-449-5646

I am in receipt of your complaint about the transaction you completed on March 2, 2017. We have authorized the refund for this transaction and can be picked up at any time at the Appleton and Capital l Drive location. I do apologize for the inconvenience this has caused you. We are unsure of the...

cause of the rejection of your payment. As you are aware the Fuse Network is usually reliable source to make any credit card payment. Don’t hesitate to contact me with any questions or concerns about this issue. Thank you [redacted]
Community Financial Service Center414-449-5646

Review: I had went to this business to cash my payroll check. I was at this business at on January 30, 2015 at 7:10 pm EST. I did not count the money that I received from the employee who cashed my payroll check until I returned home about 15 minutes later when I realized that I was shorted exactly $100.00. I contacted that store and they told me to come back in. I went back to the store right away and the person who had cashed my check said that all she would be able to do was to do a count of her cash drawer and see if she was over by the $100.00 that I was short. The employee did a count of her drawer and stated that she was not $100.00 over, but that her drawer was $30.00 short. (This tells me that this employee mishandled cash in more than my transaction today. Now because I don't know how much her drawer was short before I was shorted the $100.00 , for all I know her drawer could have been short $130.00 before my transaction.) The employee stated that she had never had this happen to her before and that there was nothing that she was able to do. I asked to speak to a manager or supervisor, and the employee advised me that there was none onsite, that I would have to call back to the store in the morning. I told her that is not acceptable, and that she needed to get in contact with a manager now. She stated that she tried to call the manager who's name was Jo and that Jo was not answering. I asked for the phone number to contact the manager Jo and the employee stated that all I could do is call the store in the morning. I explained to her that, that was just not good enough and that I wanted someone to review the camera's and count her drawer and go through her transaction log, to see where all of her cash mishandleings were for the day. She stated that there again was no one that would be able to do that. She than stated that it is my word aganist hers and that she was the employee and I had left the store with out counting the money I received so there is nothing more that she can do. I tried to contact the local police who stated that they would not come to the store as it was a civil matter. I am very unhappy that I was not able to get this resolved at the store and I am now $100.00 short and was basically told that nothing would be done to help me.Desired Settlement: I would like to get the $100.00 that I was shorted back.

Business

Response:

In response to your letters regarding the above mentioned complaint. I have discussed this complaint with the customers’ wife and explained to her that once he left the store the only thing I could do was to count the Teller drawer and the entire store after closing to see if there was a discrepancy. If after a complete audit, we balanced over I could help her. But since he left the store and then came back to say he was shorted, this is the procedure that we follow. Essentially once he left the store there was no way to know what happened to the money. If he had counted the money along with the Teller or himself at the window this would have been resolved right then. We don’t have any control over what happens when a customer leaves the store. I understand this does not satisfy the customer, but not having a policy like this in place would leave us vulnerable to everyone that claims they were shorted after leaving the store. Sincerely, [redacted]Community Financial Service Center[redacted]