Community Health Center of Central Wyoming

Dear ***, Thank you for letting us know about your issue with our refunding system We have made strides in the past year to shore up this process and streamline the processing time of our refunds to our customers It is not a perfect system, but we are working hard to make it more friendly and timely for our patientsI left you a voicemail regarding where you can pick up your refund It is not our intent to ever “hold” patient’s money Sometimes our processes that involve third parties, including insurance companies that can take time If you ever have questions regarding why something is taking so long to process, please reach out to our Billing department or myself, and we will be happy to explain the situationWe do have a patient complaint process that involves getting a hold of the Quality Director to assist with any issues that you have at our clinic: whether it is a refund issue, wait time, or other problem My contact information is below: Katheryne M [redacted] Unfortunately, this complaint did not make it to my desk I can speak to you regarding the particulars of your case, if you would like to contact meDue to HIPAA Privacy and Security rules, I cannot leave this information hereAgain, please contact me regarding this situation for immediate resolution My apologies for the frustrations that you have had regarding our refund process and look forward to hearing your insight on improvements that we can implement to serve you better in the futureBest regards, Katheryne M [redacted] Director of Quality [redacted]

Complaint: [redacted] I am rejecting this response because:I should not have to make time to go and pick up my refundThere was no problem mailing the bill repeatedly to meI have called you twice and left a messageIt is not my job to have them get you with my complaint, I gave a verbal complaint to the higher up when I calledI still do not have my moneyThe amount of time this takes is ridiculous.!! Regards, [redacted]

Complaint: ***
I am rejecting this response because:I should not have to make time to go and pick up my refundThere was no problem mailing the bill repeatedly to meI have called you twice and left a messageIt is not my job to have them get you with my complaint, I gave a verbal complaint to the higher up when I calledI still do not have my moneyThe amount of time this takes is ridiculous.!!
Regards,
*** ***

This matter has been resolved fullyThank you for helping to get this resolved.Tell us why here

Complaint: ***
I am rejecting this response because:I should not have to make time to go and pick up my refundThere was no problem mailing the bill repeatedly to meI have called you twice and left a messageIt is not my job to have them get you with my complaint, I gave a verbal complaint to the higher up when I calledI still do not have my moneyThe amount of time this takes is ridiculous.!!
Regards,
*** ***

Dear ***, Thank you for letting us know about your issue with our refunding system.? We have made strides in the past year to shore up this process and streamline the processing time of our refunds to our customers.? It is not a perfect system, but we are working hard to make it more
friendly and timely for our patients I left you a voicemail regarding where you can pick up your refund.? It is not our intent to ever “hold” patient’s money.? Sometimes our processes that involve third parties, including insurance companies that can take time.? If you ever have questions regarding why something is taking so long to process, please reach out to our Billing department or myself, and we will be happy to explain the situation We do have a patient complaint process that involves getting a hold of the Quality Director to assist with any issues that you have at our clinic: whether it is a refund issue, wait time, or other problem.? My contact information is below: Katheryne M*** *** *** ***
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*** *** *** Unfortunately, this complaint did not make it to my desk.? I can speak to you regarding the particulars of your case, if you would like to contact meDue to HIPAA Privacy and Security rules, I cannot leave this information here Again, please contact me regarding this situation for immediate resolution.? My apologies for the frustrations that you have had regarding our refund process and look forward to hearing your insight on improvements that we can implement to serve you better in the futureBest regards, Katheryne M*** Director of Quality *** *** ***
*** ** ***
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This  matter has been resolved fully. Thank you for helping to get this resolved.Tell us why here...

Dear [redacted], Thank you for letting us know about your issue with our refunding system.  We have made strides in the past year to shore up this process and streamline the processing time of our refunds to our customers.  It is not a perfect system, but...

we are working hard to make it more friendly and timely for our patients. I left you a voicemail regarding where you can pick up your refund.  It is not our intent to ever “hold” patient’s money.  Sometimes our processes that involve third parties, including insurance companies that can take time.  If you ever have questions regarding why something is taking so long to process, please reach out to our Billing department or myself, and we will be happy to explain the situation. We do have a patient complaint process that involves getting a hold of the Quality Director to assist with any issues that you have at our clinic: whether it is a refund issue, wait time, or other problem.  My contact information is below: Katheryne M[redacted]
[redacted]
[redacted] Unfortunately, this complaint did not make it to my desk.  I can speak to you regarding the particulars of your case, if you would like to contact me. Due to HIPAA Privacy and Security rules, I cannot leave this information here. Again, please contact me regarding this situation for immediate resolution.  My apologies for the frustrations that you have had regarding our refund process and look forward to hearing your insight on improvements that we can implement to serve you better in the future. Best regards, Katheryne M[redacted] Director of Quality [redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted], Thank you for letting us know about your issue with our refunding system.  We have made strides in the past year to shore up this process and streamline the processing time of our refunds to our customers.  It is not a perfect system, but we are working hard to make it more...

friendly and timely for our patients. I left you a voicemail regarding where you can pick up your refund.  It is not our intent to ever “hold” patient’s money.  Sometimes our processes that involve third parties, including insurance companies that can take time.  If you ever have questions regarding why something is taking so long to process, please reach out to our Billing department or myself, and we will be happy to explain the situation. We do have a patient complaint process that involves getting a hold of the Quality Director to assist with any issues that you have at our clinic: whether it is a refund issue, wait time, or other problem.  My contact information is below: Katheryne M[redacted] Unfortunately, this complaint did not make it to my desk.  I can speak to you regarding the particulars of your case, if you would like to contact me. Due to HIPAA Privacy and Security rules, I cannot leave this information here. Again, please contact me regarding this situation for immediate resolution.  My apologies for the frustrations that you have had regarding our refund process and look forward to hearing your insight on improvements that we can implement to serve you better in the future. Best regards, Katheryne M[redacted] Director of Quality [redacted]