Community Health Options

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
That is a flat out lie no one has called [redacted] I dont want to have to call someone who does not know what this issue is about. I need a supervisor to call me because I have called you multiple times with no one knowing what is going on other than insurance is canceled. If you have called this number then why don't I have a voice mail or a missed call from you. Im home all night call me. Im home all day tommorow call me...
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I do not accept this. Revdex.com, please advise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

On October 26th we contacted the complainant and offered reinstatement of his coverage.

We do apologize for the unfortunate enrollment experience this former member had. As people may be aware, some individuals who passively enrolled through the Federally Facilitated Marketplace (FFM) fell into the category of Unaffiliated Issuer Enrollments (formerly known as “issuer orphans”)....

This means they appeared in Health Options’ records as being actively enrolled but did not appear this way in the FFM records. As such, these individuals experienced difficulty using their coverage. This may be applicable to the individual who filed this complaint. We have refunded this member's money.

We are reaching out to [redacted] to resolve this issue. We recognize people have busy schedules but do encourage our members to read all mail sent by [redacted]

We will be contacting Mr. [redacted] later today to discuss this matter with him in greater depth.

We called the complainant multiple times at both numbers we have on file as well as the number he provided in his most recent response. We were not able to reach him. We encourage him to call us at [redacted] to discuss this issue further.

Community Health Options provides Members with monthly invoices detailing, among other things, when payment is due, how the Grace Period works for recipients of APTC and non-recipients, and what month of the Grace Period a Member is in, as applicable. Also, the Member Benefit Agreement provided to...

Members provides all of this information as well as information about the Binding Premium Payment. This is the full premium payment due in order to effectuate the Plan. The Binding Premium Payment is due on or prior to the effective date of coverage. No grace periods apply. For more information about policy termination, we advise contacting our Member Service Associates at [redacted]. They can speak in greater detail about the specifics of an account.