Community Heating & Cooling, Inc.

we had a furnace and central air installed decwe've had to call them back a few times now months later our furnace stopped working janmoths later when it was -degrees I called at 3:in the morning they said for emergence service it's unless you wait till after and you'll be first on our list every time we needed service we had to call them to see when they were coming they never returned our call this time they said we'll call you at 8:never got a call had to call them again said i'm the next call by this time our water pipes froze had to spend more money to get our pipes unfrozen they finally show up at 3:p.m lucky they didn't charge me because I complained

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MrPollock,
We have settled this dispute with Mr*** regarding his security deposit charge for
plumbing repairsWe have issued a full refund of $to Mr*** at the current address he forwarded to usPlease consider this case closedThank you!
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Thank you for the opportunity to address this customer concern. On January 22, 2014, we earned [redacted]’s business as he purchased a 2008 Ford Escape.  Attached you will find a current...

AutoCheck for the said vehicle. The AutoCheck provided clearly depicts a clean and detailed history for the vehicle purchased at Sweeney Buick GMC.  It also states that there have been no accidents, negative signs of previous title problems, serious damage, or any other significant problem. Matter of fact, that vehicle would have qualified for AutoCheck’s Buyback Protection Program. Just as with this vehicle, we stand behind all of our vehicles that we sell. We make every effort possibly to provide our customers with a fully transparent shopping experience which includes a complete AutoCheck found online for all of our listed vehicles. We are proud to be one of the areas top pre-owned vehicle dealerships. We ascertain that  our vehicles are listed with relevant and accurate data to ensure that our customers can make an educated decision prior to arriving at our dealership and inspecting the vehicle themselves.  We value all of our loyal customers and take great strides to maintain them for life. Perhaps if we were given the privilege of earning [redacted] business again, we could have given him a better trade-in value than the dealership from which he traded this particular vehicle. That being said, we cannot compensate [redacted] for any loss of value for the vehicle that he traded at another dealership for it shows no signs of being in an accident. Unfortunately vehicles are depreciating assets and never seem to be worth as much as when we purchase them. We are however available for any of [redacted] automotive needs going forward and wish him the best of luck with his new vehicle.

Initial Business Response /* (1000, 5, 2014/11/20) */
Thank you for contacting us in this matter. On 11-14-14 our service technician was dispatched to this address and found a furnace with multiple issues and in very aged and poorly maintained condition. The service technician was able...

to replace a high limit , clean the flame sensor, and replace a vacuum line and get them heat. The service technician informed the customer that the unit really needed replacing and that this was really only a band-aid. He gave no guarantee other problems may arise now that we got it working. In fact he made sure they new it was likely based off it condition. The Customer called in that evening and paid for the service call. With no Complaints about anything done or how it was handled at that time.
A few days later we received a call that they were having problems again and we needed to come back out, which when a unit is in such bad shape is not uncommon after initial repairs are made. There would have been no service call fee for the return visit. Before we arrived they let us know they had got someone there sooner and cancelled the call. The following day the customer called us yelling and screaming and then began making the accusations shes making now. She was quite belligerent and after multiple failed attempts of asking her if she would allow me to speak so I could try come to some sort of resolution with her on the matter I ended the call.
We replaced exactly what the invoice written at the time of service stated and they were parts that needed replacing as the furnace worked once we were done. As for the "coil" statement. There was never a coil replaced. We are clueless as to what she is speaking of on this . However the tech did let her know He recommended she clean her A-coil sometime in the future which has nothing too due with the furnace operation only the A/C. The A-coil sits above the furnace and was visible when he was working on the Furnace. It was only an observation he made her aware of but nothing effecting the furnace operation currently. I am not sure where she is getting the statement "they replaced my coil from" as that doesn't exist in the furnace itself or have anything to due with the operation of a furnace for heat. As I stated before, had she let us speak when she called and stopped swearing at me I would have been glad to work with her directly on this matter but she made that impossible.
We never like losing a customer and after 30 years of building our business based of our integrity and positive word of mouth from our customers we are sorry she feels the ways she feels. We don't feel like our service tech did anything wrong in this situation but We will refund her the $120.00 which is the total bill of 180.00 minus the service call fee of 60.00 she is requesting and move on from this matter and wish her the best going forward. The refund of $120.00 will be processed today on her credit card.
Thanks again for your help in this situation
[redacted], Manager
Community Heating and Cooling
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your statement as of the condition of my furnace! A 10 yr. old furnace that your company has serviced for 8 of the ten years being in such a poor condition says a lot about the quality of service Community provides, I also know that my AC coil does not sit on the top of my furnace it sits beneath the furnace and is enclosed!! So your statement about your service guy noticing the AC coil is a lie! the only way he would have noticed anything about my AC was to intentionally remove its cover! I did not contact Community to service my AC in November, I do know that the Area your service person was concentrating on was my AC rather than my furnace, which makes me believe that whatever was done to my furnace was next to nothing! I thank you for my refund, and my invoice that I will hopefully receive in the near future! I will also be in contact with the [redacted] concerning this matter, and as I stated prior, Community is a company of liars and they practice to deceive not only the consumers but the Revdex.com as well.
Final Business Response /* (4000, 12, 2014/12/12) */
Again we apologize for how you feel in this matter. We obviously never like to see a customer unhappy with us. We have refunded your moneys you requested and wish you all the best!
[redacted]
Community Heating and Cooling

Hi [redacted],
Thank you for digging deeper in to the cause for the drain to clog. The drain problem really was a maintenance issue. I feel common sense came into play. I only wish I did not have to go to this extreme to get someone to research the issue.   
Best Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]