Community Honda

Customer had a problem with alarm system He stated he would engage the unlock button to deactivate Diagnosed as a bad driver door motor open circuit One week later same problem persists Diagnosed as a bad hood switch Quoted $for additional repair I will do something special for him if he wishesJoe [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] General Manag Contact Phone: XXX-XXX-XXXX I have reviewed Mr [redacted] 's service visit and have reached out to him to get more detailsWe value candid conversation to strengthen our relationship with customersI appreciate Mr [redacted] 's response so we can improve our business

Mr. [redacted] has his confirmation. Thank you note attached.To Subject Sent Size Categories 'Damon ***' RE: Emailing: 001.jpg Thu 8:14 PM 12 KB -----Original Message-----From: Damon [redacted] [mailto:c***@yahoo.com] Sent: Thursday, January... 04, 2018 6:55 PMTo: Joe [redacted] <j [redacted] @communityhonda.com>Subject: Re: Emailing: 001.jpg Dear Joe, Thank you for taking care of this today. Damon

Initial Business Response /* (1000, 5, 2015/09/18) */
I would be greatly interested in selling Mr*** a vehicleI would hope he could put the misunderstanding by both parties in the past and go forwardHe can contact me and I will personally handle the transactionJoe ***
XXX-XXX-XXXX Direct
Initial Consumer Rebuttal /* (3000, 7, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As much as I would accept a gesture to make up on a purchaseUnfortunately, I can'tI needed a car that day, no later than the nextI didn't own a car at the time and I drove to Community Honda in my work truck (I am a semi truck driver) to purchase a Honda Accord Coupe or Sedan SportAfter talking with the salesman I thought, I could carefully think about my wants and needs come back the next day and make a purchaseWell, I was blindsided with illegal practices and disrespectI didn't understand why and I still don'tI am always polite and treat people, as I would like to be treatedBut after Sue Jimenez told me,"legally she didn't have to give me a copy of what I signed." Nor could she give me any thing with validity, so I could look it up and find out for myself
That started the day of me loosing faith in how we are, as peopleHere I am, a first time buyer letting them know up front, I'm putting $10,down, and I get treated like thisWas it my dress code? Could it be, I don't live around there? Did she just have a bad day? I don't knowAll I know is, I had a vey bad experience at Community HondaA place someone told me,"Hey, if you're getting a Honda you wanna go there."
So, now after all that, I still desperately need a carI then, go to Honda on Grand in Elmhurst IL with this experience on my mindI had to make a decision, at the last minute, at a different dealership with a different selection of cars, colors, options and salespersonWorried, as a first time buyer about the trust, I nervously bought a certified used Accord CoupeDo I like it? YesAm I satisfied? No
Can Community Honda fix that?
So, I say thisIf people could understand its more to life than, making a sale, out performing each other, mistreating another, not liking someone because, they are different than youIt would be a better place
Final Business Response /* (4000, 9, 2015/09/21) */
Thank You for letting me know about your experienceIf nobody tells me I could never take corrective action

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is sad that this is what it took to get a satisfactory resolution.
Sincerely,
Damon ***

Customer had a problem with alarm system.  He stated he would engage the unlock button to deactivate.  Diagnosed as a bad driver door motor open circuit.  One week later same problem persists.  Diagnosed as a bad hood switch.  Quoted $293.00 for additional repair.  I...

will do something special for him if he wishes. Joe [redacted]

Mr. [redacted] has his confirmation.  Thank you note attached.To Subject Sent Size Categories 'Damon [redacted]' RE: Emailing: 001.jpg Thu 8:14 PM 12 KB   -----Original Message-----From: Damon [redacted] [mailto:c[redacted]@yahoo.com] Sent: Thursday, January...

04, 2018 6:55 PMTo: Joe [redacted] <j[redacted]@communityhonda.com>Subject: Re: Emailing: 001.jpg Dear Joe, Thank you for taking care of this today. Damon

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: [redacted] General Manag
Contact Phone: XXX-XXX-XXXX
I have reviewed Mr. [redacted]'s service visit and have reached out to him to get more details. We value candid conversation to strengthen our relationship with...

customers. I appreciate Mr. [redacted]'s response so we can improve our business.