Community Hospitalists / Martin Healthcare group

H***, Jennifer [redacted] 9:AM (minutes ago) [redacted] ***? Good Morning [redacted] ,? We wanted to take the time to address the concerns reported to Revdex.com by [redacted] on ID [redacted] .? We reviewed his account to determine why he was billed any balance? His primary insurance did pay for the services provided? However, a staff person (who was in her training / probationary period) did not post the contractual allowance / write-off to the remaining balance? As a result, it was passed onto the patient for follvia our standard monthly statements? We use this statement process to identify and work with our patients to resolve accounts timely? He did receive statements (at least days apart from one another)? He did not follwith our office until the 4th statement was received? At that time, we corrected the account immediately and wrote-off the balance per the insurance company’s EOB? It is never our intent to balance bill patients for amounts that are not their responsibility.? ? He will not receive a statement any longer for that hospital stay? We do apologize for the clerical error that our staff person created during her training period.? ? If you have further questions, please don’t hesitate to call me directly? Thank you.? Jennifer [redacted] VP, FinanceMHG | Martin Healthcare Group? Leaders in Hospital Medicine Since 1975O: [redacted] ***C: [redacted] F: ? [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

H***, Jennifer ** ***9:AM (minutes ago)** *** *** Good Morning ***, We wanted to take the time to address the concerns reported to Revdex.com by *** *** on ID ***. We reviewed his account to determine why he was billed any balance His primary
insurance did pay for the services provided However, a staff person (who was in her training / probationary period) did not post the contractual allowance / write-off to the remaining balance As a result, it was passed onto the patient for follvia our standard monthly statements We use this statement process to identify and work with our patients to resolve accounts timely He did receive statements (at least days apart from one another) He did not follwith our office until the 4th statement was received At that time, we corrected the account immediately and wrote-off the balance per the insurance company’s EOB It is never our intent to balance bill patients for amounts that are not their responsibility. He will not receive a statement any longer for that hospital stay We do apologize for the clerical error that our staff person created during her training period. If you have further questions, please don’t hesitate to call me directly Thank you. Jennifer ***VP, FinanceMHG | Martin Healthcare Group Leaders in Hospital Medicine Since 1975O: *** ***C: ***F: ***
***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

H***, Jennifer ** ***9:AM (minutes ago)** *** ***? Good Morning ***,? We wanted to take the time to address the concerns reported to Revdex.com by *** *** on ID ***.? We reviewed his account to determine why he was billed any balance? His primary
insurance did pay for the services provided? However, a staff person (who was in her training / probationary period) did not post the contractual allowance / write-off to the remaining balance? As a result, it was passed onto the patient for follvia our standard monthly statements? We use this statement process to identify and work with our patients to resolve accounts timely? He did receive statements (at least days apart from one another)? He did not follwith our office until the 4th statement was received? At that time, we corrected the account immediately and wrote-off the balance per the insurance company’s EOB? It is never our intent to balance bill patients for amounts that are not their responsibility.? ? He will not receive a statement any longer for that hospital stay? We do apologize for the clerical error that our staff person created during her training period.? ? If you have further questions, please don’t hesitate to call me directly? Thank you.? Jennifer ***VP, FinanceMHG | Martin Healthcare Group? Leaders in Hospital Medicine Since 1975O: *** ***C: ***F: ? ***
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