Community Management Inc

CMI is the management company for Oak Hills where *** *** livesThe attached files are evidence of notifications provided by our office and from ***'s homeowners' associationIn addition, one page reminder notices (not letters as indicated in the complaint) are sent to owners from
whom we have not received paymentOur mailing records indicate that a reminder notice was send to the ***s from our office on December 2, 2016, January 5, 2017, January 26, and March 3, Unfortunately, while we keep mailing records of the dates the reminder notices were printed and mailed, we do not keep the notice which is a statement of the owner's account that indicates an unpaid balanceWe have checked our returned mail files and do not find that Dr***'s mail was returned to us as undeliverable, and therefore, it was our assumption that the post office delivered all of these mailings and the reminder notices as outlined aboveHaving no indication to the contrary and in accordance with the Oak Hills' collection policy, Drand Mrs***'s file was referred to the Association's legal counsel for collection. We feel that we have followed the procedures and discharged our responsibility to Oak Hills Owners Association properly and as we had no indication to the contrary, it was our assumption that ***'s must have received the original mailing and the reminder noticesWe are very sorry that this happened, but given the information we had, we do not see what we could have done to have avoided the referral of the unpaid debt to the attorney.Community Management Inc.Cheryl B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not percent satisfactory to me, but I decided to accept it at this point
Sincerely,
*** ***

We regret that our explanation and letter of apology was rejected. We understood clearly that it was not a matter o changing title, but it was a matter of allowing someone who was not on title access to the owner's confidential information. We did out best to accommodate the request. We removed the late fee from the account and entered into the record the permission to allow the newly authorized person to check on payments, etc., relative to the account. Not only did we issue a letter of apology, but we also sent fl***s with a card stating that we were sorry. We do not know what more we can do, except to say we re sorry again

Complaint: [redacted]
I am rejecting this response because:I would like to voice my thought after getting the letter from CMI. First of all, we weren't trying to change the registered owner as I mentioned to Lisa...

C[redacted]. I was asking to be an authorized person to be able to discuss the billing issue on behalf of my husband(registered owner). SIMPLE AS IT IS!Second of all, they are stating the ownership records show the name of the unit owner and his ex-wife. The question is how she got on the title without any documentation in the first place? I was not dissatisfied because I was being denied access to the account. I was just asking a simple thing that I can talk to their billing department regarding HOA fee. We appreciate the work they do to protect owner's privacy, but I think they are misleading the issue.
Third of all, 1. Definition of p[redacted] of attorney is a document you can use to appoint someone to make decisions on your behalf. The person you designate is called an "attorney-in-fact". The appointment can be effective immediately or can become effective ONLY if you are unable to make decisions on your own. 2. Definition of p[redacted] of attorney for property is a written document in which you give someone the p[redacted] to make decisions about your property and finances if you become unable to make these decisions yourself.Again, I was just asking to be an authorized person to be able to pay HOA fee correctly.Responding to your statement, if the p[redacted] of attorney is the protocol in your office, how come you don't have it in hands. We were told to go home to download the form and sign it. I asked Lisa in her office :"A 200 pound upright man with full mental capacity is sitting in front of you with the legal ownership documentation and his driver's license and offering to write a simple letter to give his current legal wife the permission to deal with his account. None of the above counts ?" The answer from Lisa was " I don't have time". At the end of this conversation, we asked to speak with the president. The whole thing did not make sense to me at all for Lisa being rude on the phone, in person, and throwing all the obstacles in the simple matter. It had taken her a month with the help of the president to solve the simplest issue. Only Thing I can think of is that I am being a monority individual, and Lisa was misusing the p[redacted] in her hands. For her being in that position and treating certain people with the attitude, I believe the company might have to send out bundles of fl[redacted]s with many apologies!
Sincerely,
[redacted]

Hard copy of letter sent via USPS as well. Thank you,Laura H[redacted]

In investigating the complaint of a billing/collection concern, we have discovered that [redacted] has a valid complaint and moving forward with resolving immediately.
 
[redacted] elected to allow the association to withdraw homeowners fees from her account through ACH. This process...

was active in January 2015 and the debit to the bank account ending in [redacted] was fine.  The ACH debit for the July 2015 payment came back as "Returned Account closed".  The $25 return check fee assessed for 7/13/15 was valid.  We should have deleted the ACH since the message said the account was closed and notified the owner. 
 
We failed to not do that and the auto withdrawal on the closed account continued.  We sent a debit for October 2015 that appears to have gone through.  We sent a debit for January 2016 and that returned and a $25 return check fee was charged 1/12/2016.  We sent a debit for April 2016 that returned and a $25 return check fee was charged 4/12/2016.  We sent a debit for July 2016 and that returned and we failed to charge a return check fee for that.  It looks like the ACH was deleted after that and we haven't attempted any more debits. The total return check fees charged on Page’s account was $75.  The first one was valid, the others are not.  All three were removed today as it is obvious there was a CMI error on this account for not deleting ACH after the return in July 2015.  We will express our apologies to [redacted] for any inconvenience and let her know that it was resolved.

Ms. [redacted] owns a [redacted] in [redacted].  The owners pay monthly assessments to cover day to day services like water, sewer, garbage, and common expenses, including common area electricity, gutter cleaning, maintenance of the buildings, etc.  Ms. [redacted] has not...

paid her assessments for several months.  When one owner doesn’t pay their assessments, those unpaid assessments fall to the rest of the owners to pay for those services even though the person not paying the assessments received and continues to receive the benefits from those services.   Before we received this complaint from the Revdex.com, the [redacted] had offered Ms. [redacted] to pay them $4,000.  This amount does not even total the amount of assessments owed to the [redacted] for the basic services noted above.  Although the [redacted] has incurred legal fees and indeed there were several fines assessed to the account as a result of numerous violation letters including not spraying for cockroaches, unapproved items on the deck, not cleaning the recreational room after use, etc. these amounts were not included in the settlement offer to her and would have been either written off (violation fees) or paid by the rest of the owners to the extent it was a hard cost-i.e. legal fees or a returned check fee.  The settlement offer was less than what Ms. [redacted] owes in assessments alone.  Ms. [redacted] did not accept the settlement offer.Although Ms. [redacted] was represented by legal counsel, her attorney has withdrawn from the case and she is now representing herself.  Please see attached the Collection Resolution supported by the [redacted]’s legal documents for specific action taken by the [redacted] when an owner fails to pay their portion of the common expenses.  At this point, because the settlement offer was not accepted the [redacted] has no option to follow the Collection Resolution as it simply not fair for the rest of the owners to continue to pay for her expenses.  In addition, the [redacted] cannot treat her differently than others who are or become delinquent in paying their assessments, but must follow the steps as noted in the Resolution, which includes foreclosure.  Had the settlement offer which totals nearly half of what is owed had been accepted, the foreclosure procedures would not proceed.  Should Ms. [redacted] wish to reconsider the settlement offer, we need to hear from her right away.If you have any questions, please, do not hesitate to contact our office.  My direct line number is [redacted]

Complaint: [redacted]I am rejecting this response because:  To : Ms. [redacted]
I received your e-mail.  Please use regular mail for future correspondence because I may not able to get a computer terminal easily.  My address is [redacted]  [redacted].  Thank you.
I do not owe money that [redacted] Association claims.  Please mail me the Sequioa Condominium Collection Resolution so that I can response better.  Ii would like to know what the 4000.00 for.  Since they already wiaved all the fee so why Ii still oowed them 4000.00.  I sent them HOA through bank they return to my account again because the bank informed recently by e-mail.  So I bad the  bank pay them back again the total amount they rejected again.  It costed me time and energy to do so.
I believe I am up to the HOA fee which hey said that Ii owed them.
I called then yesterday and leave message to call me back and  haven't yet.  I told them I deny the charges. Need them response.
Thank you.t
Sincerely,[redacted]