Community Management Professionals

Community Management Professionals (CMP) is the managementcompany for [redacted] Community Services Association and I am the assignedCommunity Manager, [redacted] Onearea of the management companies’ responsibilities is to enforce the rules ofthe community when violations are reported per the policies of theAssociation When an individual decidesto purchase a home in a planned community they agree to abide by the legaldocuments, rules and policies of that Association The Board of Directors of [redacted] CSA and our officehave followed those legal documents, rules and policies in the enforcement ofthe rules with homeowner [redacted] ***If the homeowner complies with the legal documents, rules and policiesof the community, the penalties and enforcement will cease If the homeowner continues to violate the legaldocuments, rules and policies, penalties and enforcement will continue.Mr*** has the right to have a hearing before the Boardof Directors, which he did on January 19, Mr*** is not satisfied with the outcomeof the hearing and this complaint against our firm is intended to waste ourtime and create a nuisance for us Mr***’scomplaint is not intended to resolve his true issue of his violation of theAssociations rules.Not all individuals are suited for Association living wherethe community is comprised of individuals who agree to live according to the legaldocuments, rules and policies of the Association There are other families who live in the communityof [redacted] CSA who wish to have the legal documents, rules and policiesenforced so that all homeowners can live in harmony

03-11-15I understand that Mr*** continues to be upset However, our office will continue to enforce the rules of the *** Community Services Association in accordance with the legal documents of the Association Below is the response to this complaint from the President of the Board of Directors of ***.*** ** ***March 8, 2015Revdex.com Re: ID***Community Management Professionals (CMP) has graciously given me the opportunity to supplement their response to the above complaint from the perspective of the *** Homeowners’ Association.By way of introduction, my name is *** *** and I am currently serving the Association in the position of Board President I have over ten years of experience serving in this position I am also the person Mr*** refers to as “being upset about [his] confronting [my] dangerous driving habits in the neighborhood.” I will address that issue below.In my view, and in the view of the various Board members who I have served with over the years, CMP is the most conscientious and professionally managed Community Management Company in the Pittsburgh area I make this assertion based on my personal experience of having worked closely with them and having interviewed several other local management companies as part of the due diligence that I owe this Community as its President CMP (previously called Community Management Solutions) has served *** since For the past years, no Board has seen fit to seek out another Management Company I believe that says it all.As for Mr***’s personal issues, let me begin with the obvious … Mr***’s total focus points to “process.” One will not find a single assertion from Mr*** that he is innocent of the claims filed against him … only (in his opinion) that *** cannot prove the charges against him How wrong he is.As for “process” … First, all residents are provided with a copy of all the Rules and with the Rules Enforcement Policy when they first move into *** We also maintain a WEB site with a section devoted to rules and rules enforcement Residents can access that information anytime The Enforcement Policy provides that the first time a rule violation occurs, the residents receive a warning letter which tells them if that particular rule is violated again, they will be fined Mr*** simply ignored the warnings that were sent to him regarding his illegal parking and his allowing his dog to run off-leash When he continued to ignore the rules, he was indeed fined Each fine letter provided him the opportunity to request a hearing before the Board by electing to make that request within days He chose not to take advantage of those hearings … thus, the fine became part of his record.Mr*** wants to leave the impression that I have a personal vendetta against him for some alleged confrontation with him We did, in fact, have a confrontation on a day that I observed Mr***’s dog running loose in the neighborhood I drove down his street for the purpose of getting his address when he ran out in front of my car, arms flailing, screaming at me that he “knew why I was there.” I simply responded, “Mr***, perhaps someday you will learn to obey the Communities’ rules.” While I drove away, he continued flailing and screaming If he said anything further, whether about my driving or anything else, I did not hear Mr***’s problems with the *** rules started way before this occasion.As for having any kind of personal vendetta, let me say this …I didn’t know Mr*** … I didn’t know where he lived … I knew nothing at all about him I became aware of his rule violations from residents who live on the same street They came to me because he ranted and raved at them for complaining about his violations … obviously trying to intimidate them as he is trying to intimidate me On another occasion when I drove down his street, he chose to drive to my house, park at the end of my driveway and wait for me to return home so that he could once again flail and scream On this occasion, I filed a police report so that the report will be on file should he continue to harass me Mr*** was given the opportunity to challenge each individual fine that was assessed against him He chose to wait until now when the fines have accumulated to the point that *** needs to consider collection proceedings. None of this is personal All of this involves Mr***’s refusal to comply with the rules applicable to all residents of the *** Community The complaint filed with you is simply another example of the bullying tactics he has used with anyone who dares complain about his actions.Thank you for taking the time to read this report.*** ***President, *** Homeowners’ Association

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, I’d like to thank Ms. [redacted] for taking the time to respond to my complaint. Based on the verbiage and tone [redacted] and CMP use, it’s obvious they see the Revdex.com as a harassment tool and not as a useful resource for consumers.Unfortunately, Ms. [redacted] feels the needs to directly attack my character and portray me as an individual who uses verbal and physical body language to get a point across. In actuality, I prefer the pen to the sword when it comes to confrontation and utilizing the Revdex.com proves that point.  My counter to Ms. [redacted] comments will be realistic and not exaggerated, as is her response, where I am portrayed as a madman running through our community screaming at the top of my lungs.1.)    When Ms. [redacted] “observed Mr. [redacted]’s dog running loose in the neighborhood” and that I “ran out in front of my car, arms flailing, screaming at me”. It was actually not me but instead our neighbor who confronted Ms. [redacted] as she yelled at him for a dog being off the leash. She made the assumption that it was me because the dog was in the vicinity of my backyard, which is connected. After I explained to Ms. [redacted] that I had never met her and it wasn’t me she talked with, she admitted that it was a mistake and it was not me whom she confronted. In return, Ms. [redacted] sent me an email acknowledging the fact that it was not me and apologized. In her email, she felt the need to mention that the person she did confront did not know who she was and that she felt she should mention that she was the president of the [redacted] board. Not sure why this would be relevant when each community resident should have the same benefits of the bylaws. I bring this up because it shows how Ms. [redacted] has a habit of making assumptions without supporting facts and enjoys the aspect of playing alpha on the [redacted] board. (Mistake #1 by Ms. [redacted]) 2.)    In regard to Ms. [redacted]’ claim that she, “became aware of his rule violations from residents who live on the same street.” I had a meeting at CMP on Feb 27, 2015 to review the complaint letters on file and not one was from a resident of [redacted] Ln. The only two individuals to file formal complaints were [redacted] and [redacted] who are both on the [redacted] board and neither of them live on [redacted] (My road). Also, Ms. [redacted] stated that I “ranted and raved at them (neighbors) for complaining about his violations.”  It’s a little strange for her to bring this all up when the violations that were being filed against me were expunged COMPLETELY on December 31, 2011 and the parking pad rule violation was changed. (Mistake #2 by Ms. [redacted]) 3.)    Ms. [redacted] stated, “I drove down his street, he chose to drive to my house, park at the end of my driveway and wait for me to return home so that he could once again flail and scream.” This makes no sense. Ms. [redacted] admits she was driving down [redacted] Ln. which is a dead end with only one narrow entrance/exit. And while I don’t know Ms. [redacted]’ purpose for driving down [redacted], it’s her right to drive where she pleases on public roads. But what I wonder is, how could I have driven my car to her house while she was on [redacted] Ln? She is claiming that I saw her car, yelled at her, jumped into my car, and drove to her house which is literally 150 yards away, sat there and waited for her? I don’t really need to go into much more detail about how ridiculous and exaggerated this is. (Mistake # 3 by Ms. [redacted])   I have never once been in trouble with the law, I am 35 years old and this is the first I have heard about a police report that Ms. [redacted] filed.  This is obviously disconcerting to me, but it is her right as a citizen to use law enforcement as she deems necessary.  I must not be doing a good job expressing what I mean when asking for basic evidence linking an accused person to a rule violation.  Ms. [redacted] states, “How wrong he is” in regard to [redacted] providing adequate documentation to a bylaw violation. Ms. [redacted] unfortunately is just regurgitating the practice of how to file a complaint and how they have a “WEB site” devoted to what the bylaws state. I am not sure how complicated it is to understand that I know what the bylaws state, but the problem is that CMP/[redacted] takes a verbal complaint and asks for NO evidence to start the violation process. Nowhere in Ms. [redacted]’ paragraph did she state how CMP/[redacted] verifies that complaints are deemed accurate. You can see how this can be a legal gray area by enforcing fines on individuals based solely on another person’s word. I hope CMP and [redacted] will stop rehashing the obvious which is; I know that I have to adhere to the bylaws, I am not asking for the bylaws to be changed, and I am not ignoring the process of the rule violations. I am simply asking that they provide supplemental evidence when accusing someone of a violation. If I were to be pulled over for a speeding ticket, does the cop not have to bring multiple documents showing the type of radar gun, the last time it was calibrated, and how they observed me? But at [redacted], someone’s word is all the evidence that is required to potentially ruin an individual’s credit for seven years.Finally, I have to laugh at the irony that the head of an HOA claims an individual using a resource such as the Revdex.com is using bully tactics. I would dare anyone to search high and low for the number of situations where an individual was bullying an HOA vs. the other way around. And anyone who took the time to read this entire response to conclusion, I applaud you and thank you for your time!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mrs./Ms. [redacted] is obviously correct that CMP is responsible for enforcing rule violations but what is being forgotten is they are not asking for any evidence from the board to substantiate an individuals claim. It is unfortunate to hear that Mrs./Ms. [redacted] feels that a consumer only uses the Revdex.com to "waste our time and create a nuisance for us." I am unsure why Mrs./Ms. [redacted] felt the need to indirectly attack my character in her response by stating, "Not all individuals are suited for Association living where the community is comprised of individuals who agree to live according to the legal documents, rules and policies of the Association." I have been a law abiding citizen within society my entire life and to state that I am not suited to follow rules of an association is her way of insulting my character. I did have a meeting in front of the board to discuss the violations as I stated in my first letter but when I asked for evidence, a board member answered, "I know and you know you parked on the road". My rebuttal was towards the particular person who made the statement that she was upset about me confronting her dangerous driving habits in the neighborhood. I asked the board what their process was for verifying violations and they claimed there was a procedure. Yet, at the current board meeting there was discussion of setting new policies in place of how to verify rule violations. This goes to prove that there has and never was any reasonable way for claims to be verified and it was a poorly run system. Also, a homeowner in the community was at this Jan 19th meeting arguing he received a parking violation and he stated it wasn't his car parked there. The board admitted it may have been a mistake as they can't verify licenses plates with the city police as that is prohibited. As stated in my first letter, for CMP to stand behind a board that has a poorly designed violation process is a very curious business practice. To allow the board to give out violations SOLELY based on a single person's word without any evidence is shocking. I hope CMP can see I am not arguing about adhering to the community bylaws or that they are written unfairly but about the practice on which these bylaws are enforced.I would appreciate the next response from CMP to not be so personal and accusatory in nature as I am just using my avenues as a consumer to ensure my rights are upheld.Thank you for your time.
Regards,
[redacted]

ID [redacted]
November 15, 2014
Community Management Professionals (CMP) is the management company for the [redacted] Condominium Association and I am the assigned Community Manager, [redacted].
[redacted].  As the management company we arrange for the maintenance of the elevator through...

the [redacted] elevator company.  The condominium has a maintenance agreement with [redacted] and the elevator is checked and maintained by them monthly as well as [redacted] being responsible to respond to breakdowns of the elevator. 
The elevator broke down late on October 25, 2014, [redacted] responded to the building on October 26 and identified the problem, the power unit either had to be rebuilt or a new one purchased.  [redacted] got their proposals to us on October 28, the Council of the Condominium (elected homeowners of the building) approved the proposal that same day and the signed proposal was emailed to [redacted] on October 28, at 5:03 PM. 
The elevator repair was completed and the elevator was operable on November 7.  HOWEVER, the State Department of Labor and Industry must inspect and approve the repair
before the elevator can be operated.  Before the State will inspect the elevator, a permit must be approved and issued.  Because The [redacted] has telephone equipment installed in the elevator room they must be granted a variance before a permit will be issued by the State. 
The department that grants the variance is the Pennsylvania Industrial Board.  The Industrial Board meets only once a month to consider variances.  A search on the internet found the next scheduled meeting of the Industrial Board is November 18 and 19, 2014. 
The Emergency Inspection Request, the application for the permit and the request for the variance was sent to the State on October 28, 2014 by [redacted].
Our office has had several conversations with people from the State, pleading for anyone who can help us fast track this inspection.  On November 7, I spoke with Elevator Inspection Director [redacted] who confirmed to me that no one will turn the elevator on until:
1) The variance is granted, due to the telephone equipment (meeting not scheduled until November 18/19)
2) The permit from the State is approved (will not be approved until the variance is granted)
3) The State inspects the elevator (will not be inspected until the permit is approved)
The local authorities of [redacted] including Code Enforcement Officer, [redacted] have attempted to intercede but have not been able to help.  Representative [redacted] and his staff member, [redacted], have tried to help expedite the process also to no avail. 
The Association has made the building custodian available for an additional two hours a day to help residents carry groceries and help with errands.  Unfortunately, the 45 homeowners in the condominium are without the use of their elevator, which they have paid more than $17,000 to repair, until the Department of Labor and Industry wheels slowly turn and the variance is granted, the permit is issued and the State comes and inspects the repair and throws the switch from off to on.
Very truly yours,
[redacted]

Community Management Professionals (CMP) is the managementcompany for [redacted] Community Services Association and I am the assignedCommunity Manager, [redacted].  Onearea of the management companies’ responsibilities is to enforce the rules ofthe community when violations are reported...

per the policies of theAssociation.  When an individual decidesto purchase a home in a planned community they agree to abide by the legaldocuments, rules and policies of that Association.  The Board of Directors of [redacted] CSA and our officehave followed those legal documents, rules and policies in the enforcement ofthe rules with homeowner [redacted]. If the homeowner complies with the legal documents, rules and policiesof the community, the penalties and enforcement will cease.  If the homeowner continues to violate the legaldocuments, rules and policies, penalties and enforcement will continue.Mr. [redacted] has the right to have a hearing before the Boardof Directors, which he did on January 19, 2015.  Mr. [redacted] is not satisfied with the outcomeof the hearing and this complaint against our firm is intended to waste ourtime and create a nuisance for us.  Mr. [redacted]’scomplaint is not intended to resolve his true issue of his violation of theAssociations rules.Not all individuals are suited for Association living wherethe community is comprised of individuals who agree to live according to the legaldocuments, rules and policies of the Association.  There are 292 other families who live in the communityof [redacted] CSA who wish to have the legal documents, rules and policiesenforced so that all homeowners can live in harmony.

Review: CMP handles services for multiple associations, this is in regard to [redacted] Community which is where our townhouse resides. Over the past six years, we have received multiple letters that our vehicle is parked on the road which we live. (Which would be violation) There is a sign on the street which states, 'No on street parking'. Unfortunately, a particular person on the [redacted] board has a dislike for myself after I approached her for driving recklessly through the neighborhood, blowing a stop sign and almost hitting my wife . (the community is a no outlet so the only traffic is typically residents) Following that, we started to get inundated with letters and violations for multiple charges. When we questioned the validity, all we asked for was direct evidence of the violation, with almost everyone having a camera phone nowadays, all we wanted was a picture or something concrete to substantiate the claim.

On January 19th, 2015 we went in front of the board and told them that we did not deny stopping on the road in front of our house on occasions to unload groceries or home materials but the car was promptly moved after unloading.(Approx 5-10 mins) I feel petty arguing with the board about the verbiage on the sign stating, 'No on street parking' which isn't the same as No on street standing or parking meaning there is a gray area as to what is considered parking vs. standing. (Once again, I feel petty arguing this but it's necessary) Additionally, the board has no way of verifying that the vehicle which may be on the road belongs to the home it is in front of. This is an important delineation, as during holidays, sometimes neighbors have family over and on occasions people have parked their cars in front of our house. Does this mean that the car is ours since it was parked in front of our home and we'd receive another fine?

I am long-winded and could keep going on about all the assumptions the board makes when jumping to the conclusions of fining us when there has never been one shred of evidence that we violated a bylaw besides the claim of a vindictive board member. If we painted our shutters neon purple and it was something the board could verify and substantiate as a rule violation, we would pay the fine promptly and remedy the problem.

Thank you for your time in this matter. It is unfortunate that it has to come to me spending an hour of my time on Saturday to ensure my wife and I do not get sent to collections over a board member abusing their position of power to prove a point.

Please let me know if there is anymore detail that I can provide as there is plenty I have left out to keep this short and succinct which is difficult for me when I feel my rights are being ignored.Desired Settlement: -Elimination of all fines from our record.

-Apology from CMP for bully tactics and not doing their due diligence and blindly sending one of their customers a letter threatening to send them to collections without asking for evidence from the [redacted] board.

-If this goes to court, we will spend the money to hire an attorney. If it comes to this point, we will counter-sue for attorney and magisterial costs. If the court would rule in our favor, the monies paid by CMP would be given directly to the [redacted] society or [redacted]

Business

Response:

Community Management Professionals (CMP) is the managementcompany for [redacted] Community Services Association and I am the assignedCommunity Manager, [redacted]. Onearea of the management companies’ responsibilities is to enforce the rules ofthe community when violations are reported per the policies of theAssociation. When an individual decidesto purchase a home in a planned community they agree to abide by the legaldocuments, rules and policies of that Association. The Board of Directors of [redacted] CSA and our officehave followed those legal documents, rules and policies in the enforcement ofthe rules with homeowner [redacted]. If the homeowner complies with the legal documents, rules and policiesof the community, the penalties and enforcement will cease. If the homeowner continues to violate the legaldocuments, rules and policies, penalties and enforcement will continue.Mr. [redacted] has the right to have a hearing before the Boardof Directors, which he did on January 19, 2015. Mr. [redacted] is not satisfied with the outcomeof the hearing and this complaint against our firm is intended to waste ourtime and create a nuisance for us. Mr. [redacted]’scomplaint is not intended to resolve his true issue of his violation of theAssociations rules.Not all individuals are suited for Association living wherethe community is comprised of individuals who agree to live according to the legaldocuments, rules and policies of the Association. There are 292 other families who live in the communityof [redacted] CSA who wish to have the legal documents, rules and policiesenforced so that all homeowners can live in harmony.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mrs./Ms. [redacted] is obviously correct that CMP is responsible for enforcing rule violations but what is being forgotten is they are not asking for any evidence from the board to substantiate an individuals claim. It is unfortunate to hear that Mrs./Ms. [redacted] feels that a consumer only uses the Revdex.com to "waste our time and create a nuisance for us." I am unsure why Mrs./Ms. [redacted] felt the need to indirectly attack my character in her response by stating, "Not all individuals are suited for Association living where the community is comprised of individuals who agree to live according to the legal documents, rules and policies of the Association." I have been a law abiding citizen within society my entire life and to state that I am not suited to follow rules of an association is her way of insulting my character. I did have a meeting in front of the board to discuss the violations as I stated in my first letter but when I asked for evidence, a board member answered, "I know and you know you parked on the road". My rebuttal was towards the particular person who made the statement that she was upset about me confronting her dangerous driving habits in the neighborhood. I asked the board what their process was for verifying violations and they claimed there was a procedure. Yet, at the current board meeting there was discussion of setting new policies in place of how to verify rule violations. This goes to prove that there has and never was any reasonable way for claims to be verified and it was a poorly run system. Also, a homeowner in the community was at this Jan 19th meeting arguing he received a parking violation and he stated it wasn't his car parked there. The board admitted it may have been a mistake as they can't verify licenses plates with the city police as that is prohibited. As stated in my first letter, for CMP to stand behind a board that has a poorly designed violation process is a very curious business practice. To allow the board to give out violations SOLELY based on a single person's word without any evidence is shocking. I hope CMP can see I am not arguing about adhering to the community bylaws or that they are written unfairly but about the practice on which these bylaws are enforced.I would appreciate the next response from CMP to not be so personal and accusatory in nature as I am just using my avenues as a consumer to ensure my rights are upheld.Thank you for your time.

Regards,

Business

Response:

03-11-15I understand that Mr. [redacted] continues to be upset. However, our office will continue to enforce the rules of the [redacted] Community Services Association in accordance with the legal documents of the Association. Below is the response to this complaint from the President of the Board of Directors of [redacted].[redacted]March 8, 2015Revdex.com Re: ID[redacted]Community Management Professionals (CMP) has graciously given me the opportunity to supplement their response to the above complaint from the perspective of the [redacted] Homeowners’ Association.By way of introduction, my name is [redacted] and I am currently serving the Association in the position of Board President. I have over ten years of experience serving in this position. I am also the person Mr. [redacted] refers to as “being upset about [his] confronting [my] dangerous driving habits in the neighborhood.” I will address that issue below.In my view, and in the view of the various Board members who I have served with over the years, CMP is the most conscientious and professionally managed Community Management Company in the Pittsburgh area. I make this assertion based on my personal experience of having worked closely with them and having interviewed several other local management companies as part of the due diligence that I owe this Community as its President. CMP (previously called Community Management Solutions) has served [redacted] since 1984. For the past 30 years, no Board has seen fit to seek out another Management Company. I believe that says it all.As for Mr. [redacted]’s personal issues, let me begin with the obvious … Mr. [redacted]’s total focus points to “process.” One will not find a single assertion from Mr. [redacted] that he is innocent of the claims filed against him … only (in his opinion) that [redacted] cannot prove the charges against him. How wrong he is.As for “process” … First, all residents are provided with a copy of all the Rules and with the Rules Enforcement Policy when they first move into [redacted]. We also maintain a WEB site with a section devoted to rules and rules enforcement. Residents can access that information anytime. The Enforcement Policy provides that the first time a rule violation occurs, the residents receive a warning letter which tells them if that particular rule is violated again, they will be fined. Mr. [redacted] simply ignored the warnings that were sent to him regarding his illegal parking and his allowing his dog to run off-leash. When he continued to ignore the rules, he was indeed fined. Each fine letter provided him the opportunity to request a hearing before the Board by electing to make that request within 30 days. He chose not to take advantage of those hearings … thus, the fine became part of his record.Mr. [redacted] wants to leave the impression that I have a personal vendetta against him for some alleged confrontation with him. We did, in fact, have a confrontation on a day that I observed Mr. [redacted]’s dog running loose in the neighborhood. I drove down his street for the purpose of getting his address when he ran out in front of my car, arms flailing, screaming at me that he “knew why I was there.” I simply responded, “Mr. [redacted], perhaps someday you will learn to obey the Communities’ rules.” While I drove away, he continued flailing and screaming. If he said anything further, whether about my driving or anything else, I did not hear. Mr. [redacted]’s problems with the [redacted] rules started way before this occasion.As for having any kind of personal vendetta, let me say this …. I didn’t know Mr. [redacted] … I didn’t know where he lived … I knew nothing at all about him. I became aware of his rule violations from residents who live on the same street. They came to me because he ranted and raved at them for complaining about his violations … obviously trying to intimidate them as he is trying to intimidate me. On another occasion when I drove down his street, he chose to drive to my house, park at the end of my driveway and wait for me to return home so that he could once again flail and scream. On this occasion, I filed a police report so that the report will be on file should he continue to harass me. Mr. [redacted] was given the opportunity to challenge each individual fine that was assessed against him. He chose to wait until now when the fines have accumulated to the point that [redacted] needs to consider collection proceedings. None of this is personal. All of this involves Mr. [redacted]’s refusal to comply with the rules applicable to all residents of the [redacted] Community. The complaint filed with you is simply another example of the bullying tactics he has used with anyone who dares complain about his actions.Thank you for taking the time to read this report.[redacted]President, [redacted] Homeowners’ Association.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I’d like to thank Ms. [redacted] for taking the time to respond to my complaint. Based on the verbiage and tone [redacted] and CMP use, it’s obvious they see the Revdex.com as a harassment tool and not as a useful resource for consumers.Unfortunately, Ms. [redacted] feels the needs to directly attack my character and portray me as an individual who uses verbal and physical body language to get a point across. In actuality, I prefer the pen to the sword when it comes to confrontation and utilizing the Revdex.com proves that point. My counter to Ms. [redacted] comments will be realistic and not exaggerated, as is her response, where I am portrayed as a madman running through our community screaming at the top of my lungs.1.) When Ms. [redacted] “observed Mr. [redacted]’s dog running loose in the neighborhood” and that I “ran out in front of my car, arms flailing, screaming at me”. It was actually not me but instead our neighbor who confronted Ms. [redacted] as she yelled at him for a dog being off the leash. She made the assumption that it was me because the dog was in the vicinity of my backyard, which is connected. After I explained to Ms. [redacted] that I had never met her and it wasn’t me she talked with, she admitted that it was a mistake and it was not me whom she confronted. In return, Ms. [redacted] sent me an email acknowledging the fact that it was not me and apologized. In her email, she felt the need to mention that the person she did confront did not know who she was and that she felt she should mention that she was the president of the [redacted] board. Not sure why this would be relevant when each community resident should have the same benefits of the bylaws. I bring this up because it shows how Ms. [redacted] has a habit of making assumptions without supporting facts and enjoys the aspect of playing alpha on the [redacted] board. (Mistake #1 by Ms. [redacted]) 2.) In regard to Ms. [redacted]’ claim that she, “became aware of his rule violations from residents who live on the same street.” I had a meeting at CMP on Feb 27, 2015 to review the complaint letters on file and not one was from a resident of [redacted] Ln. The only two individuals to file formal complaints were [redacted] and [redacted] who are both on the [redacted] board and neither of them live on [redacted] (My road). Also, Ms. [redacted] stated that I “ranted and raved at them (neighbors) for complaining about his violations.” It’s a little strange for her to bring this all up when the violations that were being filed against me were expunged COMPLETELY on December 31, 2011 and the parking pad rule violation was changed. (Mistake #2 by Ms. [redacted]) 3.) Ms. [redacted] stated, “I drove down his street, he chose to drive to my house, park at the end of my driveway and wait for me to return home so that he could once again flail and scream.” This makes no sense. Ms. [redacted] admits she was driving down [redacted] Ln. which is a dead end with only one narrow entrance/exit. And while I don’t know Ms. [redacted]’ purpose for driving down [redacted], it’s her right to drive where she pleases on public roads. But what I wonder is, how could I have driven my car to her house while she was on [redacted] Ln? She is claiming that I saw her car, yelled at her, jumped into my car, and drove to her house which is literally 150 yards away, sat there and waited for her? I don’t really need to go into much more detail about how ridiculous and exaggerated this is. (Mistake # 3 by Ms. [redacted]) I have never once been in trouble with the law, I am 35 years old and this is the first I have heard about a police report that Ms. [redacted] filed. This is obviously disconcerting to me, but it is her right as a citizen to use law enforcement as she deems necessary. I must not be doing a good job expressing what I mean when asking for basic evidence linking an accused person to a rule violation. Ms. [redacted] states, “How wrong he is” in regard to [redacted] providing adequate documentation to a bylaw violation. Ms. [redacted] unfortunately is just regurgitating the practice of how to file a complaint and how they have a “WEB site” devoted to what the bylaws state. I am not sure how complicated it is to understand that I know what the bylaws state, but the problem is that CMP/[redacted] takes a verbal complaint and asks for NO evidence to start the violation process. Nowhere in Ms. [redacted]’ paragraph did she state how CMP/[redacted] verifies that complaints are deemed accurate. You can see how this can be a legal gray area by enforcing fines on individuals based solely on another person’s word. I hope CMP and [redacted] will stop rehashing the obvious which is; I know that I have to adhere to the bylaws, I am not asking for the bylaws to be changed, and I am not ignoring the process of the rule violations. I am simply asking that they provide supplemental evidence when accusing someone of a violation. If I were to be pulled over for a speeding ticket, does the cop not have to bring multiple documents showing the type of radar gun, the last time it was calibrated, and how they observed me? But at [redacted], someone’s word is all the evidence that is required to potentially ruin an individual’s credit for seven years.Finally, I have to laugh at the irony that the head of an HOA claims an individual using a resource such as the Revdex.com is using bully tactics. I would dare anyone to search high and low for the number of situations where an individual was bullying an HOA vs. the other way around. And anyone who took the time to read this entire response to conclusion, I applaud you and thank you for your time!

Review: GROSS NEGLECT OF THE DUTY TO KEEP THE ONLY ELEVATOR IN A 45 UNIT CONDOMINIUM IN WORKING ORDER. THERE ARE RESIDENCES ON 6 FLOORS. OVER TWO-THIRDS OF THE RESIDENTS ARE SENIOR CITIZENS. FOR 10 DAYS INCLUDING TODAY WE HAVE BEEN WALKING UP AND DOWN THE NEEDED FLIGHTS OF STAIRS WITH MUCH PAIN AND GRAVE INCONVENIENCE. NOTICES WERE POSTED ONLY ON THE ELEVATOR DOORS ONLY AFTER THE FIRST 3 DAYS OF THE ELEVATOR BREAKDOWN. WE OWNERS WERE NEVER GIVEN A REPAIR OR INSPECTION SCHEDULE AFTER THE STOPPAGE ON AUGUST 16 AND AGAIN ON SEPTEMBER 7, 2014. HAD THIS STEP OF PREVENTION BEEN DONE ESPECIALLY FOR AN OLDER UNIT - WHICH IS A REQUIREMENT AND DUTY OF ANY FUNCTIONING MANAGEMENT COMPANY - THIS GRAVE HARDSHIP COULD HAVE BEEN AVOIDED. LEGAL ACTION WILL BE TAKEN IF ANY SPITEFUL RETAILIATION OF THIS NOTICE IS MADE BY COMMUNITY MANAGEMENT PROFESSIONALS OF CARNEGIE. (NOVEMBER 3, 2014)Desired Settlement: THAT THE COMPANY HASTEN THE REPAIR OF THE ELEVATOR AND PROVIDE COMPENSATION TO THE RESIDENTS FOR THIS TOTALLY AVOIDABLE HARDSHIP. AND THAT THEY START AND CONTINUE TO BE HONEST AND ACCOUNTABLE.

Business

Response:

ID [redacted]

November 15, 2014

Community Management Professionals (CMP) is the management company for the [redacted] Condominium Association and I am the assigned Community Manager, [redacted].

[redacted]. As the management company we arrange for the maintenance of the elevator through the [redacted] elevator company. The condominium has a maintenance agreement with [redacted] and the elevator is checked and maintained by them monthly as well as [redacted] being responsible to respond to breakdowns of the elevator.

The elevator broke down late on October 25, 2014, [redacted] responded to the building on October 26 and identified the problem, the power unit either had to be rebuilt or a new one purchased. [redacted] got their proposals to us on October 28, the Council of the Condominium (elected homeowners of the building) approved the proposal that same day and the signed proposal was emailed to [redacted] on October 28, at 5:03 PM.

The elevator repair was completed and the elevator was operable on November 7. HOWEVER, the State Department of Labor and Industry must inspect and approve the repair

before the elevator can be operated. Before the State will inspect the elevator, a permit must be approved and issued. Because The [redacted] has telephone equipment installed in the elevator room they must be granted a variance before a permit will be issued by the State.

The department that grants the variance is the Pennsylvania Industrial Board. The Industrial Board meets only once a month to consider variances. A search on the internet found the next scheduled meeting of the Industrial Board is November 18 and 19, 2014.

The Emergency Inspection Request, the application for the permit and the request for the variance was sent to the State on October 28, 2014 by [redacted].

Our office has had several conversations with people from the State, pleading for anyone who can help us fast track this inspection. On November 7, I spoke with Elevator Inspection Director [redacted] who confirmed to me that no one will turn the elevator on until:

1) The variance is granted, due to the telephone equipment (meeting not scheduled until November 18/19)

2) The permit from the State is approved (will not be approved until the variance is granted)

3) The State inspects the elevator (will not be inspected until the permit is approved)

The local authorities of [redacted] including Code Enforcement Officer, [redacted] have attempted to intercede but have not been able to help. Representative [redacted] and his staff member, [redacted], have tried to help expedite the process also to no avail.

The Association has made the building custodian available for an additional two hours a day to help residents carry groceries and help with errands. Unfortunately, the 45 homeowners in the condominium are without the use of their elevator, which they have paid more than $17,000 to repair, until the Department of Labor and Industry wheels slowly turn and the variance is granted, the permit is issued and the State comes and inspects the repair and throws the switch from off to on.

Very truly yours,