Community Management

We regret that our explanation and letter of apology was rejected We understood clearly that it was not a matter o changing title, but it was a matter of allowing someone who was not on title access to the owner's confidential information We did out best to accommodate the request We removed the late fee from the account and entered into the record the permission to allow the newly authorized person to check on payments, etc., relative to the accountNot only did we issue a letter of apology, but we also sent fl***s with a card stating that we were sorryWe do not know what more we can do, except to say we re sorry again

Complaint: [redacted] I am rejecting this response because: To : Ms [redacted] I received your e-mail Please use regular mail for future correspondence because I may not able to get a computer terminal easily My address is [redacted] [redacted] *** Thank you I do not owe money that [redacted] Association claims Please mail me the Sequioa Condominium Collection Resolution so that I can response better Ii would like to know what the for Since they already wiaved all the fee so why Ii still oowed them I sent them HOA through bank they return to my account again because the bank informed recently by e-mail So I bad the bank pay them back again the total amount they rejected again It costed me time and energy to do so I believe I am up to the HOA fee which hey said that Ii owed them I called then yesterday and leave message to call me back and haven't yet I told them I deny the chargesNeed them response Thank you.t Sincerely, [redacted] ***

In investigating the complaint of a billing/collection concern, we have discovered that [redacted] has a valid complaint and moving forward with resolving immediately [redacted] elected to allow the association to withdraw homeowners fees from her account through ACHThis process was active in January and the debit to the bank account ending in [redacted] was fine The ACH debit for the July payment came back as "Returned Account closed" The $return check fee assessed for 7/13/was valid We should have deleted the ACH since the message said the account was closed and notified the owner We failed to not do that and the auto withdrawal on the closed account continued We sent a debit for October that appears to have gone through We sent a debit for January and that returned and a $return check fee was charged 1/12/ We sent a debit for April that returned and a $return check fee was charged 4/12/ We sent a debit for July and that returned and we failed to charge a return check fee for that It looks like the ACH was deleted after that and we haven't attempted any more debitsThe total return check fees charged on Page’s account was $ The first one was valid, the others are not All three were removed today as it is obvious there was a CMI error on this account for not deleting ACH after the return in July We will express our apologies to [redacted] for any inconvenience and let her know that it was resolved

Ms [redacted] owns a [redacted] in [redacted] The owners pay monthly assessments to cover day to day services like water, sewer, garbage, and common expenses, including common area electricity, gutter cleaning, maintenance of the buildings, etc Ms [redacted] has not paid her assessments for several months When one owner doesn’t pay their assessments, those unpaid assessments fall to the rest of the owners to pay for those services even though the person not paying the assessments received and continues to receive the benefits from those services Before we received this complaint from the Revdex.com, the [redacted] had offered Ms [redacted] to pay them $4, This amount does not even total the amount of assessments owed to the [redacted] for the basic services noted above Although the [redacted] has incurred legal fees and indeed there were several fines assessed to the account as a result of numerous violation letters including not spraying for cockroaches, unapproved items on the deck, not cleaning the recreational room after use, etcthese amounts were not included in the settlement offer to her and would have been either written off (violation fees) or paid by the rest of the owners to the extent it was a hard cost-i.elegal fees or a returned check fee The settlement offer was less than what Ms [redacted] owes in assessments alone Ms [redacted] did not accept the settlement offer.Although Ms [redacted] was represented by legal counsel, her attorney has withdrawn from the case and she is now representing herself Please see attached the Collection Resolution supported by the [redacted] ’s legal documents for specific action taken by the [redacted] when an owner fails to pay their portion of the common expenses At this point, because the settlement offer was not accepted the [redacted] has no option to follow the Collection Resolution as it simply not fair for the rest of the owners to continue to pay for her expenses In addition, the [redacted] cannot treat her differently than others who are or become delinquent in paying their assessments, but must follow the steps as noted in the Resolution, which includes foreclosure Had the settlement offer which totals nearly half of what is owed had been accepted, the foreclosure procedures would not proceed Should Ms [redacted] wish to reconsider the settlement offer, we need to hear from her right away.If you have any questions, please, do not hesitate to contact our office My direct line number is [redacted]