Community Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The tenants are correct in they did not pay their lease payment for the month of June, which they were responsible to pay as their lease was in effect through June 30, They did vacate early and through our efforts we were able to release the property with a June 1, new tenant move in The [redacted] returned possession of the property to us on May 6th but the new tenants did not sign their lease until May 19th The [redacted] were told of the new tenants were scheduled to move in on June 1st and if that happened it is correct that we can't collect double rents which means that once the new tenants paid June rent the [redacted] would be entitled to a full refund of the June rent Unfortunately they paid any June rent so a refund could not take place The larger issue is that the occupancy and lease was terminated early as they moved out on gave possession back to us on May 19th which is more than a month prior to the official lease end date on June 30, As is states in the lease agreement they signed if they request an early termination of this lease (Section 28B) and Landlord procures the assignee, subtenant, or replacement tenant 100% of one's month rent the tenant is to pay As an agent for the owner we MUST do what is in the best interest of our client, the owner, which is what we did There were damages to the property which are detailed in the move out report which are justifiable charges to the tenant Please review the move out report to confirm the amounts In fact as a sign of good faith we did not charge the tenant for landscaping which was required prior to the new tenant's move in We will gladly go over the move out report with the [redacted] item by item to explain what was charged and why I eagerly await their response

We have personally met with this tenant and they are satisfied with the outcome of the meeting The tenants are removing their complaint and are satisfied customers

Complaint: ***
I am rejecting this response because: I will gladly go over the move out repair charges I have emailed the Lead Property Manager and have yet to get a response I do wish to speak to him I don't see how we are responsible for any of the repairs listed We rented the home for years The A/C and all the appliances were in perfect working condition at the time of move out We are former military and so we are used to leaving a home better than we found itYou were charged for A/C filters which is suspect because we were sure to leave the property with new ones when we left Also, as far as landscaping, we have always kept our lawn looking nice and just to show that we are respectable tenants, we even had the lawn mowed two times after we had already moved On a further note, when we moved in, the lawn was very overgrown and even before we moved in my husband mowed the grass
As far as the painting of the residence, it most certainly needed a fresh coat of paint We were told that we could not paint or even do touch up work The paint was years old if not older but even still was in good conditionWe are absolutely not liable for cleaning charges We cleaned the home from top to bottom and as I said before, we are former military and take pride in how we leave things I would like to also say that I spoke to Home Locators before move out and assured them that although we were moving out early, we would honor our lease and we fully intended to do so UNTIL we were told that we did NOT owe anything because the home had been rented AND that we would be given our deposit back and that it would and HAD been mailedIf we weren't told this we certainly would have paid the month of June We spoke to Home Locators times after we moved out and not once did anyone inform us of move out charges or breaking our lease As a matter of fact, the first call after we moved was to check on the results of the move out walk through and I was flatly denied any informationI was told that the report was not complete We never heard another thing about it until today We were never notified or sent anything Do the honorable thing
Regards,
*** ***

The facts of our company's relationship is as follows: On August 16, Mr*** signed a management agreement with Home Locators and Management, LLC. The previous tenant had left the home in a deplorable condition. Mr*** gave us $To start work. The tenant
had left trash both inside and outside of the home there were roaches running everywhere. The first thing we did was remove all the items cut the grass cut the scrub trees which had grown through the deck, $and clean the house, $and perform some small repairs.We came up with a plan to remove the portion of the carpet which had been chewed by the dog and remove the carpet from two bathrooms which was soiled and unsanitary We sent him the bid for $We explained to him this was the best and least expensive way to eliminate the damage carpet without having to replace it. We had the rest of the carpet cleaned and brought the property to code with required locks and smoke alarms $$and put the house on the market and obtained a qualified renter in record time. We also had the HVAC system checked as we do with every property we manage and we sent him the report. The System is yrs old and clogged. The tenant move in and with a couple of days called and said the HVAC was not workingWe reminded him about the report we had sent him and he said he had a home warranty plan. We proceeded to call the warranty which had to come out several times and the air conditioning is still not working properlyWe installed a used ceiling fan in the master bed room free of charge to him to try and keep the tenant happyShe then borrowed window units to help.Next she discovered the garbage disposal was not working and again we had to wait for the warranty company to come outThey sent a plumber and the plumber said it was an electrical problem. We needed to call the warranty company again by this time the tenant was getting frustrated and had missed several hours of work. At the same time she also reported several plumbing problems which required the warranty companyAnd also an electrical problemHe claims he has spend $which not is not true. $of the charges on his report are lease fees and management fees. We also must retain a $reserve escrow account should a repair request be submitted in between the time the owner is funded and the time the rent is paid. If this customer wants to reduce his contract with us to one year (which means the end of the current lease agreement of September 30, 2017) we are fine with that. In fact if he wants to terminate his management agreement with a thirty day notice now we will gladly do that as well. This client needs to be aware that if he does terminate prior to the end of this current lease he will owe us monthly management fees which we will collect as stated in the management agreement and agreed to by him. I really take offense to being called an amateur as we are recognized and respected in this marketplace as a professional property management organization. An apology from him is in order for such a slanderous accusation

The amount Ms*** paid was indeed $with a cashiers check, however that amount was to pay for the $application fee, $security deposit as listed on her lease agreement, and $went toward her prorated rent upon her mo(total prorated rental amount was $1375)Upon Moon May
7, Ms*** gave a money order (# ending ***) for $As for the Hold-Over Rent Ms*** was made fully aware of what the amount would be if she did not return her keys to the office on her final day of occupancy which was supposed to be July 31, Hold-Over rent as stated in the lease agreement is times the daily rate of rent. In Ms*** case that amount is $per day. She was not happy about the move nor was she happy about the property being shown to be releasedShe stated that for every day there was a showing she would remain in the home an extra day. She called the office many times screaming, often responding to our office and being “anti-christian”, never allowing anyone to explain the lease so we did so in emailsHer lease agreement specifically states that she is to return possession of the home (return keys, remotes, etc) to the office during business hours. Ms*** did not do so unitl Monday August 8, around 1:pm. I have the signed document for the keys and remotes she returned that day. So for days at $per day Ms*** was charged $1320, not $as stated in this complaint. The carpet cleaning charge of $was assess because Ms*** did not have the carpets professionally cleaned upon move-out with a receipt provided as stated in her signed lease agreementHousekeeping of $was assessed because the items specifically outlined in her lease agreement to be cleaned was not done. She did not return the home in the clean condition it was given to her. The charge of $listed as a tenant repair expense was for a shower head Ms*** removed from one of the bathrooms at the property. When Ms*** was given the property there was shower head present, and there was never a repair request made stating there was any problem. She simply removed the shower head upon vacating and never installed a replacementIn review of her complaints a credit back is not warranted

We have personally met with this tenant and they are satisfied with the outcome of the meeting.  The tenants are removing their complaint and are satisfied customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The tenants are correct in they did not pay their lease payment for the month of June, 2016 which they were responsible to pay as their lease was in effect through June 30, 2016.  They did vacate early and through our efforts we were able to release the property with a June 1, 2016 new tenant...

move in.  The [redacted] returned possession of the property to us on May 6th but the new tenants did not sign their lease until May 19th.  The [redacted] were told of the new tenants were scheduled to move in on June 1st and if that happened it is correct that we can't collect double rents which means that once the new tenants paid June rent the [redacted] would be entitled to a full refund of the June rent.  Unfortunately they  paid any June rent so a refund could not take place.  The larger issue is that the occupancy and lease was terminated early as they moved out on gave possession back to us on May 19th which is more than a month prior to the official lease end date on June 30, 2016.  As is states in the lease agreement they signed if they request an early termination of this lease (Section 28B) and Landlord procures the assignee, subtenant, or replacement tenant 100% of one's month rent the tenant is to pay.  As an agent for the owner we MUST do what is in the best interest of our client, the owner, which is what we did.  There were damages to the property which are detailed in the move out report which are justifiable charges to the tenant.  Please review the move out report to confirm the amounts.  In fact as a sign of good faith we did not charge the tenant for landscaping which was required prior to the new tenant's move in.  We will gladly go over the move out report with the [redacted] item by item to explain what was charged and why.  I eagerly await their response.