Initial Business Response /* (1000, 8, 2016/10/31) */
We had the customers vehicle in and checked it out it did not have any mechanical failures and nothing that would make it unsafe in any way.He was given a warranty with his purchase that will cover mechanical failures when and if it occurs on...
any of the following parts engine,transmission,transfer case,front or rear differential. He's decided to post slanderous remarks on the internet and for that we don't wish to have further correspondence.
Initial Business Response /* (1000, 10, 2015/06/05) */
He left a deposit for $500 and he claims he wasn't informed that deposits are non refundable but he was informed of this also they claim that it was only to hold the car for three days but this is not true either,it was held for the better part...
of two weeks and in this time others were interested in the vehicle but were turned away as there was a deposit on it hence why deposits are nonrefundable also they are not lost because as was explained to the customer if for any reason he didn't want the car his deposit would serve as a credit toward any other vehicle of his liking we carry 40-80 cars at any given time so he had a variety of vehicles to choose from or we would of found him one of his liking. The [redacted] was going to be sold to him for $3500 which is well below market value and the car was called to him exactly as it was,we did have an issue with the alternator the day that he was to pick the car up and I did call him and explain to him that this issue did arise and told him that I would remedy it as soon as humanly possible.
Initial Business Response /* (1000, 5, 2017/07/19) */
Customer had ample time to look over and test drive the vehicle and after doing so found it sound and purchased it as such, If the engine was blown at the time of purchase and or test drive for that matter who would under their right mind...
purchase said vehicle. Customer was provided a 2 year 24000 kilometer powertrain warranty at point of purchase which is offered at cost to all our customers with the option to upgrade for more coverage if the customer wished to do so,our base warranty provides $[redacted] coverage parts and labour on the entire powertrain of the vehicle. As per the customer's request we took on this job for them provided them with a vehicle to drive in the meantime and as their warranty only covered $[redacted] and the motor alone was $[redacted] and 12 hours of labor we covered the rest of the bill.As per the customers response about the car being unsafe to drive to our location that was no ones call but their own to make if they truly felt it was unsafe to drive they should have made other arrangements they did not do so. We received another call from them looking to have their air conditioning repaired under warranty and after being told it is not covered under a powertrain warranty they then threatened to say bad words about our company on social media and other web related forums,we do not respond to threats and cut all communication. We paid a great deal to help this customer and rather than to be thankful for this help they decided to take the low road.Also the legal registered owner never called or complained to us once it was a gentleman which she brought with her to look at the vehicle on the purchase date and from reading the Revdex.com letter it was also him who is writing this complaint, He has no right in our opinion to be writing complaints or threatening anything when he is not the legal owner of the property he is speaking of.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the owner of the vehicle making this complaint actually so no need to make any assumptions. And once again you can't take fault for your own wrong and fix the ac compressor that you broke when repairing my engine and accused me of speaking wrongfully of you guys to your warranty company which I never did. Take responsibility like an adult, there are a lot of customers that have been screwed over by your company and you take no responsibility for any of it, as shown in previous complaints with the Revdex.com and mine. I have no respect for you or your company.
Final Business Response /* (4000, 9, 2017/07/26) */
All systems were checked and functioning properly before the vehicle was brought out of the shop including the A/C. We have hundreds of satisfied customers every year and we do our best to help every single person, some people realize that a used car is as such used and not new but you can't please everyone all the time. We will not be disrespectful in anyway this is not personal the part in question is not covered under the current warranty it is black and white. Additional coverages are offered for this reason.
Final Consumer Response /* (4200, 11, 2017/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly the AC was not working properly if we couldn't even make it back to [redacted] without the underneath of my hood smoking but that's fine don't fix your mess. I realize that this is a used car I'm not a complete it, but I shouldn't come to you for repairs and drive away with more problems than before I brought it to you. I also realize that AC was not covered under warranty I was given but usually if a mechanic makes a mistake, as mistakes do happen, they fix their mistakes and don't give customers such a hassle. I shouldn't need to get additional coverage in case my mechanic makes a mistake on a part not covered by warranty.
Initial Business Response /* (1000, 5, 2017/09/20) */
The customer left a deposit for $[redacted] on saturday august 19th agreeing to purchase a [redacted] Duramax diesel and said they would be picking it up by noon time come the following monday august 21.After not being able to get...
into the bank for an appointment and subsequently not picking the vehicle up by the time stated by the customer we then followed up with a phone call explaining to the customer that standard protocol is a $[redacted] deposit to hold a vehicle for a week and this would give them more time to get their finances in order,It was explained to them at this time prior to them giving the other $[redacted] that because we lose sales and potential customers while holding a vehicle that their deposit would be a credit in the case that they would not purchase the vehicle in question and even if they could not find a vehicle with use that they wanted that we would credit the deposit towards anything else that we sold ex.tires,rims,auto parts.They felt confident that they would have no issues getting the money for the vehicle and agreed to our terms and conditions that applied to the deposit and put the other $[redacted] to secure the vehicle for a week. After a couple of days they called back and advised us that they were declined for financing we continued to hold the vehicle in question for the remainder of their allotted time in which time we turned customers away from purchasing this truck right at the height of trailer season.They at no time called us to asked for their deposit back as they agreed to the terms that we explained to them before they put the remainder of the deposit down($[redacted]) on august 21.We at no time did anything in bad faith and explained to them our policy on deposits and they agreed to our terms,it is in no way our fault that they could not purchase the vehicle in question and we did everything we agreed to now they are trying to breach what they agreed to.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding so timely to our concerns.
Unfortunately, misunderstandings took place during our telephone discussions.
We felt confident the Company would refund our $[redacted]. especially since with our verbal agreement (Aug.21st.),the truck was sold to someone else.
We were advised by other Industry professionals that refunds are normal/acceptedIndustry procedure
to promote good customer relations,future sales...
If THE Company insists on keeping our $[redacted]. down
payment, even after the vehicle has been sold,
then it appears that we, the Customer, have little
or no choice.
To-date we still have not been provided with any
paper-work from the Company.
No Credit-note, No Receipts, etc.
That doesn't seem like appropriate Customer
Service to us ??
We apologize for any mistakes or inconvenience we
may have caused the Company and sincerely request that the Company demonstrate positive Customer care in this instance and return our $[redacted]. rather
than a Company credit note.
Initial Business Response /* (1000, 8, 2016/10/31) */
We had the customers vehicle in and checked it out it did not have any mechanical failures and nothing that would make it unsafe in any way.He was given a warranty with his purchase that will cover mechanical failures when and if it occurs on...
any of the following parts engine,transmission,transfer case,front or rear differential. He's decided to post slanderous remarks on the internet and for that we don't wish to have further correspondence.
Initial Business Response /* (1000, 10, 2015/06/05) */
He left a deposit for $500 and he claims he wasn't informed that deposits are non refundable but he was informed of this also they claim that it was only to hold the car for three days but this is not true either,it was held for the better part...
of two weeks and in this time others were interested in the vehicle but were turned away as there was a deposit on it hence why deposits are nonrefundable also they are not lost because as was explained to the customer if for any reason he didn't want the car his deposit would serve as a credit toward any other vehicle of his liking we carry 40-80 cars at any given time so he had a variety of vehicles to choose from or we would of found him one of his liking. The [redacted] was going to be sold to him for $3500 which is well below market value and the car was called to him exactly as it was,we did have an issue with the alternator the day that he was to pick the car up and I did call him and explain to him that this issue did arise and told him that I would remedy it as soon as humanly possible.
Initial Business Response /* (1000, 5, 2017/07/19) */
t, but I shouldn't come to you for repairs and drive away with more problems than before I brought it to you. I also realize that AC was not covered under warranty I was given but usually if a mechanic makes a mistake, as mistakes do happen, they fix their mistakes and don't give customers such a hassle. I shouldn't need to get additional coverage in case my mechanic makes a mistake on a part not covered by warranty.
Customer had ample time to look over and test drive the vehicle and after doing so found it sound and purchased it as such, If the engine was blown at the time of purchase and or test drive for that matter who would under their right mind...
purchase said vehicle. Customer was provided a 2 year 24000 kilometer powertrain warranty at point of purchase which is offered at cost to all our customers with the option to upgrade for more coverage if the customer wished to do so,our base warranty provides $[redacted] coverage parts and labour on the entire powertrain of the vehicle. As per the customer's request we took on this job for them provided them with a vehicle to drive in the meantime and as their warranty only covered $[redacted] and the motor alone was $[redacted] and 12 hours of labor we covered the rest of the bill.As per the customers response about the car being unsafe to drive to our location that was no ones call but their own to make if they truly felt it was unsafe to drive they should have made other arrangements they did not do so. We received another call from them looking to have their air conditioning repaired under warranty and after being told it is not covered under a powertrain warranty they then threatened to say bad words about our company on social media and other web related forums,we do not respond to threats and cut all communication. We paid a great deal to help this customer and rather than to be thankful for this help they decided to take the low road.Also the legal registered owner never called or complained to us once it was a gentleman which she brought with her to look at the vehicle on the purchase date and from reading the Revdex.com letter it was also him who is writing this complaint, He has no right in our opinion to be writing complaints or threatening anything when he is not the legal owner of the property he is speaking of.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the owner of the vehicle making this complaint actually so no need to make any assumptions. And once again you can't take fault for your own wrong and fix the ac compressor that you broke when repairing my engine and accused me of speaking wrongfully of you guys to your warranty company which I never did. Take responsibility like an adult, there are a lot of customers that have been screwed over by your company and you take no responsibility for any of it, as shown in previous complaints with the Revdex.com and mine. I have no respect for you or your company.
Final Business Response /* (4000, 9, 2017/07/26) */
All systems were checked and functioning properly before the vehicle was brought out of the shop including the A/C. We have hundreds of satisfied customers every year and we do our best to help every single person, some people realize that a used car is as such used and not new but you can't please everyone all the time. We will not be disrespectful in anyway this is not personal the part in question is not covered under the current warranty it is black and white. Additional coverages are offered for this reason.
Final Consumer Response /* (4200, 11, 2017/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly the AC was not working properly if we couldn't even make it back to [redacted] without the underneath of my hood smoking but that's fine don't fix your mess. I realize that this is a used car I'm not a complete i
Initial Business Response /* (1000, 5, 2017/09/20) */
The customer left a deposit for $[redacted] on saturday august 19th agreeing to purchase a [redacted] Duramax diesel and said they would be picking it up by noon time come the following monday august 21.After not being able to get...
into the bank for an appointment and subsequently not picking the vehicle up by the time stated by the customer we then followed up with a phone call explaining to the customer that standard protocol is a $[redacted] deposit to hold a vehicle for a week and this would give them more time to get their finances in order,It was explained to them at this time prior to them giving the other $[redacted] that because we lose sales and potential customers while holding a vehicle that their deposit would be a credit in the case that they would not purchase the vehicle in question and even if they could not find a vehicle with use that they wanted that we would credit the deposit towards anything else that we sold ex.tires,rims,auto parts.They felt confident that they would have no issues getting the money for the vehicle and agreed to our terms and conditions that applied to the deposit and put the other $[redacted] to secure the vehicle for a week. After a couple of days they called back and advised us that they were declined for financing we continued to hold the vehicle in question for the remainder of their allotted time in which time we turned customers away from purchasing this truck right at the height of trailer season.They at no time called us to asked for their deposit back as they agreed to the terms that we explained to them before they put the remainder of the deposit down($[redacted]) on august 21.We at no time did anything in bad faith and explained to them our policy on deposits and they agreed to our terms,it is in no way our fault that they could not purchase the vehicle in question and we did everything we agreed to now they are trying to breach what they agreed to.
Initial Consumer Rebuttal /* (3000, 7, 2017/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding so timely to our concerns.
Unfortunately, misunderstandings took place during our telephone discussions.
We felt confident the Company would refund our $[redacted]. especially since with our verbal agreement (Aug.21st.),the truck was sold to someone else.
We were advised by other Industry professionals that refunds are normal/acceptedIndustry procedure
to promote good customer relations,future sales...
If THE Company insists on keeping our $[redacted]. down
payment, even after the vehicle has been sold,
then it appears that we, the Customer, have little
or no choice.
To-date we still have not been provided with any
paper-work from the Company.
No Credit-note, No Receipts, etc.
That doesn't seem like appropriate Customer
Service to us ??
We apologize for any mistakes or inconvenience we
may have caused the Company and sincerely request that the Company demonstrate positive Customer care in this instance and return our $[redacted]. rather
than a Company credit note.