Hello, we received a customer issue and attempted contact via phone and email on January 15, as follows: Date: 2016-01-15:25:09Added By: Katie FContact Type: EmailNote:Hello! I just wanted to touch base with you regarding your customer issueIf you could just give me some
information as to what happened I will be more than happy to resolve this matter for youThank you! Katie Customer Service Manager We again sent an email today as follows:Date: 2016-01-13:35:00Added By: Katie FeslerContact Type: EmailNote:1/21/i apologize for the confusionI was able to put the $credit on her accountGift cards do not expireI think when you purchased the gift card they were really trying to explain the $packageWhen you purchase a $package we put $extra on the accountAs far as the tax portion of the issue I\'m confusedIn a gift card there is no taxIt is when a package is purchased with a gift card you pay tax because taxes have not been paidPlease let me know if there is anything else I can do for you.Please feel free to answer either of those emails with any questions that you may have
Hello, we received a customer issue and attempted contact via phone and email on January 15, as follows: Date: 2016-01-15:25:09Added By: Katie F
Contact Type: EmailNote:Hello! I just wanted to touch base with you regarding your customer issueIf you could just give me some
information as to what happened I will be more than happy to resolve this matter for youThank you! Katie Customer Service Manager We again sent an email today as follows:Date: 2016-01-13:35:00Added By: Katie FeslerContact Type: EmailNote:1/21/i apologize for the confusionI was able to put the $credit on her accountGift cards do not expireI think when you purchased the gift card they were really trying to explain the $packageWhen you purchase a $package we put $extra on the accountAs far as the tax portion of the issue I\'m confusedIn a gift card there is no taxIt is when a package is purchased with a gift card you pay tax because taxes have not been paidPlease let me know if there is anything else I can do for you.Please feel free to answer either of those emails with any questions that you may have