Community Radiology Associates

While we try to navigate our billings and collections with diligence and with our patients in mind, we made an error in the timeliness of the above mentioned case and for customer service reasons; we responded to the patient and negotiated the balanceThe patient now has a zero balance and we believe the patient is happy with our service and resolution of this disputeThank you for bringing this to our attention Sincerely, [redacted] [redacted] *** [redacted] [redacted] **

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Fri, Mar 6, at 8:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: " [redacted] " < [redacted] >Hello,I visited this office again on Monday 3/2/ Met w/the Manager Mary and she contacted the billing director Charlotte I received my full refund todayThank you for your response, [redacted]

From: sans-serif;"> [redacted] < [redacted] >Date: Tue, May 24, at 10:PMSubject: complaint # [redacted] .To: [redacted] FYI, this matter has been resolvedThe refund I was due has been received

We sincerely apologize for any misunderstandingPlease let the patient's mother know that the requested corrections/changes were made during the call The patient's mother called [redacted] and requested the guarantor name update (a posting error) and billing address change and it was done during the callThe patient's mother also called the agency that collects the patient responsibility balances for [redacted] and asked them to make the same corrections, which they didThey asked the patient to update the information with [redacted] because they didn't know the patient had already called ***It must be that request that created the misunderstanding [redacted] Is here to provide great customer service and is always willing to help with any patient concerns, The patients mother Is welcome to call to confirm the updated information on the accountThank you

02/19/15
Dear [redacted]:
The purpose of this letter is to inform you that the refund of $429.44 was processed to a patient's credit card on 05/01/15. In addition, a refund check in the amount of $5.00 (return check fee that the patient had to pay) was sent to [redacted]...

[redacted] on 05/18/15.If you need any additional information or have any questions, please do not hesitate to contact me directly at ###-###-#### Monday through Friday between the hours of 9:30am to 6:00 pm.Sincerely,
Galina G
Manager, Reimbursement Operations

While we try to navigate our billings and collections with diligence and with our patients in mind, we made an error in the timeliness of the above mentioned case and for customer service reasons; we responded to the patient and negotiated the balance. The patient now has a zero balance and we...

believe the patient is happy with our service and resolution of this dispute. Thank you for bringing this to our attention.    Sincerely,    [redacted]
    [redacted]
    [redacted]
    [redacted]

From: 
sans-serif;">[redacted]<[redacted]>Date: Tue, May 24, 2016 at 10:19 PMSubject: complaint #[redacted].To: [redacted]FYI, this matter has been resolved. The refund I was due has been received.

We sincerely apologize for any misunderstanding. Please let the patient's mother know that the requested corrections/changes were made during the call The patient's mother called [redacted] and requested the guarantor name update (a posting error) and billing address change...

and it was done during the call. The patient's mother also called the agency that collects the patient responsibility balances for [redacted] and asked them to make the same corrections, which they did. They asked the patient to update the information with [redacted] because they didn't know the patient had already called [redacted]. It must be that request that created the misunderstanding. [redacted] Is here to provide great customer service and is always willing to help with any patient concerns, The patients mother Is welcome to call to confirm the updated information on the account. Thank you.