Community South Small Business Administration

Initial Business Response / [redacted] (1000, 10, 2016/02/29) */ [redacted] called a few days prior to his test drive to ask a few questions about the Fwe had for sale [redacted] inquired if he could have an independent mechanic inspect the truckI advised [redacted] he could have an independent mechanic inspect the truck at his expense [redacted] arrived around noon on Friday and took the Fto Brooks automotiveAfter the inspection, I discussed a possible purchase of the vehicle [redacted] indicated he was "LEARY" of the truck after his independent inspection and did not want to purchase the truck at the current time [redacted] was told he could purchase the truck and a non-refundable deposit is required if [redacted] wanted to proceed with the purchase [redacted] advised the truck was not on hold as no deposit was given for the truck [redacted] advised he would talk to his wife about the purchase of the truckAt no time was [redacted] lead to believe this truck was put aside or on hold for himOn Saturday, a customer came in and bought the truck Monday at about 5:pm, ***'s wife called wondering why the truck was no longer on the internetI advised the truck has sold on Saturday [redacted] then called me shortly after the conversation I had with his wife [redacted] was upset the truck was sold, and then demanded we reimburse him for his independent mechanical inspectionI advised we never reimburse for mechanical inspections, this fact was made clear to the customer in our initial conversation In any event, [redacted] is upset because he missed out on a great truck at a great priceIts a shame [redacted] waited over hours after his test drive to express an interest in the truck, and this interest was initiated by the truck listing being removed from the internet***'s frustration and vulgarity is mis-directed, as he does not understand the nature of car sales and refuses to recall our conversations regarding the purchase of this F

Initial Business Response /* (1000, 10, 2016/02/29) */
[redacted] called a few days prior to his test drive to ask a few questions about the F150 we had for sale. [redacted] inquired if he could have an independent mechanic inspect the truck. I advised [redacted] he could have an independent mechanic inspect the truck...

at his expense.
[redacted] arrived around noon on Friday and took the F150 to Brooks automotive. After the inspection, I discussed a possible purchase of the vehicle. [redacted] indicated he was "LEARY" of the truck after his independent inspection and did not want to purchase the truck at the current time. [redacted] was told he could purchase the truck and a non-refundable deposit is required if [redacted] wanted to proceed with the purchase.
[redacted] advised the truck was not on hold as no deposit was given for the truck. [redacted] advised he would talk to his wife about the purchase of the truck. At no time was [redacted] lead to believe this truck was put aside or on hold for him. On Saturday, a customer came in and bought the truck.
Monday at about 5:15 pm, [redacted]'s wife called wondering why the truck was no longer on the internet. I advised the truck has sold on Saturday. [redacted] then called me shortly after the conversation I had with his wife. [redacted] was upset the truck was sold, and then demanded we reimburse him for his independent mechanical inspection. I advised we never reimburse for mechanical inspections, this fact was made clear to the customer in our initial conversation.
In any event, [redacted] is upset because he missed out on a great truck at a great price. Its a shame [redacted] waited over 72 hours after his test drive to express an interest in the truck, and this interest was initiated by the truck listing being removed from the internet. [redacted]'s frustration and vulgarity is mis-directed, as he does not understand the nature of car sales and refuses to recall our conversations regarding the purchase of this F150.