CommunityAmerica Credit Union

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:In the attached letter that I received from CACU it states even that they need the supporting documentation that shows [redacted] not providing the services as describedI did send this informationI explained that I never agreed to that amount with that company and was able to prove that they did NOT work on ("labor") my vehicle as they claim the amount of time they state as I was able to collect the times from voicemails and when they were at the local part store (per the manager there)I did provide all this information to CACU during the investigation and as a note to the Revdex.com when I filed my complaint against the business themselvesIn that case the business has since not responded and the case was closed for that reasonAdditionally the business after numerous attempts has now been closed and there is no other contact that I am aware ofDue to the fact of me reporting the situation (within hours), complying with all requests that were made for the further information and then also being told there that the investigation had been handled and settled by of your CACU employees at the Highway and Hidden Valley Rd branch location and you can see it was not exactly a billing error more as an employee who fraudulently charged more than what should have been I respectfully again request that you review this dispute and even attempt to contact that business, if possible, and then you will hopefully see that this charge should be removed and the negative mark erased from [redacted] .Thank you and Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

On 7/15/@ 9:30am I took my van into *** *** *** *** as I had spoken with them the day before and they were going to repair my van’s driver side door window as if the window was rolled down it would “fall off track”, per sayThe gentleman that was helping me on 7/15/appeared to be more of the supervisor/owner in my opinion but unfortunately I did not get his nameHe was a white male (approxin his mid-40’s) and he informed me after quickly looking at my vehicle that I had a window regulator that needed replacedI let him know that I had a lifetime warranty on that part as I had just replaced it about year prior and *** *** was who held the warrantyHe let me know to go ahead and come back on Monday morning and get my receipt to have the part warrantied and that he would install it for just the cost of laborHe even called *** as he personally knew of the managers there that would help me with warranting the partI agreed to Monday as he seemed to have a lot of other vehicles (employee issues) that were unveiling on him that dayAfter getting my receipt and going to *** *** I spoke with, Phil and he said since *** was performing the repair (I believe they contract with them) that to just give the receipt to *** *** and whenever the repair the part to just have them call him and he would deliver the part over to *** and exchange out the parts. Monday morning I stopped at *** to let the gentleman know that I had the receipt and how they were going to warranty it, to give the keys to them and to explain that I could come on my lunch (around 130-2pm) and pay for the repairs or it would be close to their closing time before I could get back after leaving work as to making sure that wasn’t a problemIn addition I had someone else who was right behind me and brought the vehicle up to leave with them as I was just going to drive my father-in-law’s truck that day into and back from work. I was greeted by Sean (repair tech) and Jody who ran the office/clerical stuffThey let me know that the guy on Saturday would be in just a little late as he had had something happen and had to go to the dentist early this morning but assured me the van would be taken care ofI went on to workI noticed on my lunch (which was at 2pm) that I had a missed call from Jody so I phoned her back and she asked me (I guess this morning she hadn’t heard the me state this, only Sean had) if they were suppose to warranty the part or was I going to and that the other gentleman on Saturday who had been at the dentist that morning, wasn’t going to be in at all that day? I stated as soon as it is ready, Phil at *** will come to the shop and take the bad one and just do the warranty thereShe then stated ok and that she would call over to *** and make sure they had the part in stock and ready (which I had already done prior as well) and she would call as soon as the vehicle was ready as she didn’t think it would take too long to completeI told her I would be over right after my work and I was only about mins away but got off at 430pm today. After looking at the receipt Jody had charged me for hours of labor @ $75/hr shop labor rate!! No where in their shop does it state that outrageous rate nor had I ever agreed to that with the technician. In addition I want to note that I spoke with Jody on lunch at 2pm and she hadn’t even checked with *** to make sure the part was in stock and ready to get there as to even begin the work but I was called (I have a saved Voicemail) from Jody letting me know that my vehicle was ready and this was 4:41pm!!! If at 2pm they hadn’t even checked on getting the part there and then it was repaired and ready to go at 4:how is it they charged me for hours labor? I also contacted *** *** and asked Phil, the gentleman who had been helping prior and who was suppose to have delivered the part over to *** ***, when the part had been warrantied? He stated he wasn’t sure of the exact time but knew it was late in the afternoon before they got with him to get the part exchanged out. I never agreed to that over the top amount charge, also the repair not ever being fully repaired as within days I was having that same repair completed again (and might I add I had sent numerous requests to *** *** for ANY proof that they actually exchanged out the part (giving me the old part, etc) but just like their other complaints filed with the Revdex.com this went unanswered alsoIn addition I am attaching several other automotive repair shops quotes that I was given that even quote the full replacement NOT with me having the warrantied partThis is all info I have provided previously. Should there be any other questions or info needed from me please let me knowThank you again for your help

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs a matter of fact, I'm more than pleased with the way this complaint was handledI regret that I had to take the complaint to this level because Community America Credit Union has always given me the benefit of the doubt in the pastThat said, I've always found that Community America treats their customers with outstanding dignity and respect compared to most other financial institutions, who treat their customers like a commodityI hope they continue to do so in the future because there are no other banks or credit unions that impress me the way they have.Best Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:In the attached letter that I received from CACU it states even that they need the supporting documentation that shows *** *** not providing the services as describedI did send this informationI explained that I never agreed to that amount with that company and was able to prove that they did NOT work on ("labor") my vehicle as they claim the amount of time they state as I was able to collect the times from voicemails and when they were at the local part store (per the manager there)I did provide all this information to CACU during the investigation and as a note to the Revdex.com when I filed my complaint against the business themselvesIn that case the business has since not responded and the case was closed for that reasonAdditionally the business after numerous attempts has now been closed and there is no other contact that I am aware of. Due to the fact of me reporting the situation (within hours), complying with all requests that were made for the further information and then also being told there that the investigation had been handled and settled by of your CACU employees at the Highway and Hidden Valley Rd branch location and you can see it was not exactly a billing error more as an employee who fraudulently charged more than what should have been I respectfully again request that you review this dispute and even attempt to contact that business, if possible, and then you will hopefully see that this charge should be removed and the negative mark erased from ***.Thank you and
Regards,
*** ***

To Whom It May Concern:CommunityAmerica Credit Union hereby confirms receipt of complaint #*** from our member-customer, Mr*** ***, in which he alleges a delay in the handling of a credit card transaction dispute filed in May 2017.Upon review of our records, the credit union finds that a
change in credit card service providers did in fact cause a delay in the processing of our member-customer’s disputeAfter speaking with Mr***, we feel that the dispute has been resolved to his satisfactionWe apologize for any inconvenience this may have caused and look forward to continuing to serve Mr***’s financial needsThe credit union has completed its review and considers this matter closedIf you have questions regarding this letter, please feel free to contact us at ###-###-####.CommunityAmerica Credit Union

We have reached out to this individual regarding the issue detailedWe were able to fully understand the concern, credit the amounts specified and walk the member through some tools available to them to avoid fees like this in the futureThe member was pleased with the solution and
service providedThank you!

CommunityAmerica Credit Union hereby confirms receipt of Ms***’s rebuttal, dated April 25, 2018, following our response to her claim filed on March 21, In reviewing the most recent comments made in her rebuttal, the credit union fails to see any material change or new arguments not previously asserted in Ms***’s initial claimAs such, the credit union shall take no further action at this time Disputes handled by the credit union are limited to charges not authorized by our member-customerMs*** authorized this transaction and merely disputes the amount and labor costs required to repair her vehicleThis is a merchant dispute that has occurred through no fault of the credit union and any remedy should be sought against the merchantWe urge Ms*** to contact us immediately to answer any questions she may have and to bring her accounts in good standingThe credit union has completed its review and considers this matter closedIf you have questions regarding this letter, please feel free to contact us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 30, 2018PERSONAL AND CONFIDENTIALRevdex.com of Greater Kansas CityWard Parkway #401Kansas City, MO 64114RE: Complaint # - ***.To Whom It May Concern:CommunityAmerica Credit Union hereby confirms receipt of complaint #*** from our member-customer, Ms*** *** ***, in which she
describes reversal of a provisional credit previously provided to her by the credit union in connection with an alleged dispute and negative reporting to *** related to said dispute.Upon review of our records, the credit union finds that on or around July 17, 2017, Ms*** initiated a dispute with the credit union for a transaction with *** *** *** *** in the amount of $225.00, which she alleged to be unauthorizedOn or around July 20, 2017, the credit union notified Ms*** that a provisional credit would be applied while the dispute was investigatedThe dispute team requested additional information from Ms*** on several occasions about this chargeUpon reviewing Ms***’s responses, it was found that this was a billing issue in which Ms*** merely disagreed with the cost of the repairs to her vehicleMs*** indicated in writing that she did eventually authorize the charge to the merchant in the amount of $to allow recovery of her vehicleThus, on September 1, 2017, written notice was provided to Ms*** explaining that the provisional credit previously provided would be reversed on September 11, 2017, based on the investigation’s finding that no error occurred and the charge was authorized by the consumerIt is recommended that Ms*** continue to work with *** *** *** *** to address any concerns on the labor required to repair her vehicle.Regarding Ms***’s request for removal of the negative reporting to ***, we find that this and other accounts with the credit union are presently delinquent and that the current reporting is accurateAt this time no corrective action will be taken by the credit union until Ms*** has resolved all delinquencies and past due balances on her deposit accounts. We look forward to continuing to work with Ms*** to bring her accounts to good standing and answer any additional questionsThe credit union has completed its review and considers this matter closedIf you have questions regarding this letter, please feel free to contact us

CommunityAmerica Credit Union hereby confirms receipt of complaint #*** from Ms*** wherein she described delays on a mortgage loan she was approved for through the credit unionAfter a thorough investigation, the credit union has determined that there were in fact several errors that
caused delays in closing beyond the previous closing date of August 7, The credit union obtained the necessary documentation to proceed with the closing on the home on August 8, 2017, one day later than originally anticipated.In addition, the credit union has refunded the appraisal fee of $to Ms***Ms*** indicated that the seller has allowed her to move in to the home on August 7, 2017, as originally planned.We apologize for any inconvenience this delay may have caused and we look forward to continuing to serve our member's financial needs in the futureThe credit union has completed its review of this matter and considers this matter closedIf you have questions regarding this response, please feel free to contact us. Regards,Brian ***Director Mortgage Lending ###-###-#### ***Tell us why here

I reject this response as due the fact not only the unjust price charge from [redacted] but in the fact that Community America had their bank representatives when questioned in person at their location on 291 and hidden valley rd in independence, mo assure me that the claim had been resolved and nothing further was going to be needed/done as my claim was completed. When one of your customers are standing in your branches asking you something like that and then they even go and double check with other colleagues and then inform me of that I take their word and trust they are informing me correctly. In fact I believe that is something that the Revdex.com says is a requirement to be accredited. To be honest and build trust.        Then there is 1 more of the accreditation standards: Honor all promises and representations by correcting as quick as possible. This had NOT been done by any means. The company is not keeping their word as stated and changing it in fact back around and now placing me into [redacted] with a negative mark. 
Complaint: [redacted]
I am rejecting this response because:Not only due to the unjust price from [redacted] but also as community america representarives should stand by the Revdex.com's accreditation standards as which to build trust, honor all promises (written and verbal) and resolve such quickly as possible. I feel that they aren't keeping up their.spoken word promise by how their branch location representatives off 291 and hidden vallley informed me my claim was settled and nothing further would be needed or done and then it changed dramatically causing choas to my baxkground as now I'm in [redacted]. I respectfully reject the business response and urge them to please review the case and reverse their decision. Otherwise they are no longer upholding the Revdex.com's accreditation standards and I would then ask that the accreditation of the business be reviewed.I again urge to review the claim and to also honor your promises. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]