I am rejecting this response because: I think it is very sad when a company does not stand behind their promises of how good they are and then cover themselves with the above explanationYou can rest assured that I will do everything in my power to discourage any person from using any of your services By the way, I find it strange you stated in the first paragraph that you were unable to respond to my complaint due to the lack of information, but in the second paragraph you acknowledge assisting me Is this not double talk? My letter did have a return address on it, but you didn't have the decency to replyI rate your business as "VERY BAD" along with your employees who I had any contact with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Dear Comodo, After trying for many hours for several days to remove your program off of my computer (which kept reinstalling itself after I uninstalled it), including sending you company a message through *** *** (a program under Comodo) support, and calling *** *** Support - and having them both not help me, but only try to sell me their service, I found a free program *** *** *** that completely removed Comodo and *** *** off of my computerI think your business practices are unethical!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution is satisfactory to me
Your refund has been processed please allow 2-7 business days for it to complete.Order number: [redacted]Product: Comodo Internet Security Pro 8Price: ...
$39.99We are sorry for the frustration this has caused you, and apologize for any inconveniences.
Thank you for contacting COMODO. We apologize for any inconvenience. We received your letter but we were unable to respond because your e-mail address, order number and license key were not included and we were unable to locate your account or subscription.We understand...
our technical staff was unable at the end to fix your computer. It is important to mention that they do everything within their ability to try to assist customers. As you mentioned in your letter, more than 1 technical support staff tried to assist you.However, as stated in our End User License Agreement (EULA) in section 2.1 the technical support services "do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. You shall (1) obtain and pay for all equipment and third-party services required to use and receive the Services and (2) be responsible for all content on both your computer and network.We also suggest that you review section 7 covering the Warranty and Limitations. We do not provide any guarantee on the technical services provided. A copy of our EULA can be found here: https://www.comodo.com/repository/eula/EULA-[redacted].pdfAs far as the requested refund, our EULA states in section 6.6 that "Upon termination, you shall cease using the Services and delete all copies of the related Software. Comodo shall not bill you any additional fees but is not obligated to provide refunds for any paid for but unused Services." You may obtain a refund of the amount paid for the services only within 30 days of the purchase date.Once again we apologize for any inconvenience this incident may have caused you. All the refunds that applied were already processed as per your previous request.Comodo Customer Support
Comodo has made several attempts to reach out to this customer by phone in an attempt to resolve the issue.The Virus Free Guarantee states that this is the process and the customer has been sent information regarding the guarantee.Please have customer provide convenient times whereby we can get this...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I am rejecting this response because: I think it is very sad when a company does not stand behind their promises of how good they are and then cover themselves with the above explanation. You can rest assured that I will do everything in my power to discourage any person from using any of your services. By the way, I find it strange you stated in the first paragraph that you were unable to respond to my complaint due to the lack of information, but in the second paragraph you acknowledge assisting me. Is this not double talk? My letter did have a return address on it, but you didn't have the decency to reply.. I rate your business as "VERY BAD" along with your employees who I had any contact with.
Hello [redacted] ,I have created a support ticket to get you the assistance you require to remove the program from your computer.Kind regards,
I am rejecting this response because: I think it is very sad when a company does not stand behind their promises of how good they are and then cover themselves with the above explanationYou can rest assured that I will do everything in my power to discourage any person from using any of your services By the way, I find it strange you stated in the first paragraph that you were unable to respond to my complaint due to the lack of information, but in the second paragraph you acknowledge assisting me Is this not double talk? My letter did have a return address on it, but you didn't have the decency to replyI rate your business as "VERY BAD" along with your employees who I had any contact with
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Dear Comodo, After trying for many hours for several days to remove your program off of my computer (which kept reinstalling itself after I uninstalled it), including sending you company a message through *** *** (a program under Comodo) support, and calling *** *** Support - and having them both not help me, but only try to sell me their service, I found a free program *** *** *** that completely removed Comodo and *** *** off of my computerI think your business practices are unethical!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution is satisfactory to me
Your refund has been processed please allow 2-7 business days for it to complete.Order number: [redacted]Product: Comodo Internet Security Pro 8Price: ...
$39.99We are sorry for the frustration this has caused you, and apologize for any inconveniences.
Thank you for contacting COMODO. We apologize for any inconvenience. We received your letter but we were unable to respond because your e-mail address, order number and license key were not included and we were unable to locate your account or subscription.We understand...
our technical staff was unable at the end to fix your computer. It is important to mention that they do everything within their ability to try to assist customers. As you mentioned in your letter, more than 1 technical support staff tried to assist you.However, as stated in our End User License Agreement (EULA) in section 2.1 the technical support services "do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. You shall (1) obtain and pay for all equipment and third-party services required to use and receive the Services and (2) be responsible for all content on both your computer and network.We also suggest that you review section 7 covering the Warranty and Limitations. We do not provide any guarantee on the technical services provided. A copy of our EULA can be found here: https://www.comodo.com/repository/eula/EULA-[redacted].pdfAs far as the requested refund, our EULA states in section 6.6 that "Upon termination, you shall cease using the Services and delete all copies of the related Software. Comodo shall not bill you any additional fees but is not obligated to provide refunds for any paid for but unused Services." You may obtain a refund of the amount paid for the services only within 30 days of the purchase date.Once again we apologize for any inconvenience this incident may have caused you. All the refunds that applied were already processed as per your previous request.Comodo Customer Support
We have removed this customer from our calling lists.
Comodo has made several attempts to reach out to this customer by phone in an attempt to resolve the issue.The Virus Free Guarantee states that this is the process and the customer has been sent information regarding the guarantee.Please have customer provide convenient times whereby we can get this...
issue resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I am rejecting this response because: I think it is very sad when a company does not stand behind their promises of how good they are and then cover themselves with the above explanation. You can rest assured that I will do everything in my power to discourage any person from using any of your services. By the way, I find it strange you stated in the first paragraph that you were unable to respond to my complaint due to the lack of information, but in the second paragraph you acknowledge assisting me. Is this not double talk? My letter did have a return address on it, but you didn't have the decency to reply.. I rate your business as "VERY BAD" along with your employees who I had any contact with.
The complaint has been received and recorded.We have added them to the DONOTCALL list.They will not be contacted again.
We have removed this customer from our mailing list.
Hello [redacted],I have created a support ticket to get you the assistance you require to remove the program from your computer.Kind regards,