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Review: I went to get a oil change at ex lube in [redacted] the cost I was expecting to pay was less than $40.00. While waiting for my car the guy came and said when checking the drivers rear tire, the guy accidentally broke off the valve stem but said he put a cap on it. I said are you serious he said they had recalls on those parts. I said what am I supposed to do? He said their was nothing they could do. I had my senior citizen parents stranded at **'s waiting down the street. The only way for me to make it home 20 plus miles away was to go to [redacted] and pay $132.86 additional cost out of pocket to fix a valve stem they broke.Desired Settlement: I would like to be reimbursed the amount of $132.86 I had to pay to get a valve stem replaced that was broken by worker negligence at ez lube.

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Response:

The tire stem in question broke due to the fact that the aluminum was corroded and left the tire stem weakend at the base of the stem. WE routinely check tire pressure in customers cars as part of our service. This is a common problem with this year and make of car and if one is due a search on the internet they will find the same. Here is a link to the one I visted http://www.arfc.org/complaints/2008/[redacted]/tires/problem.aspx which would more than support my side of the problem in question. I am very sorry for the problem and glad that it was fixed but feel that if the consumer complained to the Manufacturer the problem would have been fixed free of charge. Problems arise in business from time to time and are sometimes easy to point a finger at the last person that touched is reponsbile for it but in a case like this where the stem is clearly a problem for this car and proof of others with the same problem and the dealers willingness to replace the stems free of charge. And the stem had clear evidence of this corrorsion being present. EZ is not responsobile for this type of complaint. AS a gesture of good will EZ lube will send MR [redacted] a free oil change good at Ezlube.

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Description: COMPUTER TRAINING

Address: 112 W Rainbow Blvd, Unit C, Salida, Colorado, United States, 81201

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+1 (719) 539-4199
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